We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Execellent customer service!!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Hyatt Regency Miami
Ranked #49 of 121 Hotels in Miami
GreenLeadersSilver level
Key West, Florida
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Execellent customer service!!”
5 of 5 bubbles Reviewed 27 July 2014

I have stayed at the Hyatt Regency Miami last week and the service was awesome! We were greeted by Marissa, front desk agent. Erika, front desk agent, was extremely efficient and friendly as well. Linda, concierge, was also very nice and helped us with the luggage and with recommendations in Miami. Claudia from reservations is so attentive and friendly! Charles, from Room Service was also very nice to us and prepared everything for us to have a great meal in the room.

Great staff!!! Great location!!!!

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Eva P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

3,199 reviews from our community

Traveller rating
    841
    1,102
    747
    351
    158
See reviews for
591
734
169
1,188
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (425)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Stansted Mountfitchet, United Kingdom
Level Contributor
128 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed 23 July 2014

We found this hotel on a Groupon deal and we were happy with the details that we saw online, once getting to the hotel the first thing to greet us unfortunately were three homeless people outside the rear entrance! And finding the rear entrance wasn't easy as there isn't a sign anywhere to say that you're standing outside the hotel!
The amenities were fine, helpful staff, pleasant surroundings.
The room was adequate, quite large with everything that you need, including bathroom bits and bobs.
We had a snack at the bar the day we arrived and watched one of the world cup games, happy hour is reasonably priced, the onion ring tower was yummy.
I would return here but if there was a better offer somewhere else i'd also consider that

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank DawnM1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edwardsville, Illinois
Level Contributor
112 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed 23 July 2014

From the time I stepped out of the cab upon arrival, I was treated like a queen! A room upgrade for being a Hyatt Gold Passport member, cold water at the door after a long hot day of site seeing, and staff that "gets" customer service were just a few of the highlights.

Every day there were food and drink specials at the hotel, and the service and fare were delicious.

The only reason I didn't award a five star is being the pool area was very small and lacking, and they had no full size mirrors in the guest rooms. Other than that, this place rocks!

Room Tip: I stayed in a business executive suite, room 841. Two large picture windows, both had views of the...
See more room tips
  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank ILgirl73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 23 July 2014

We expected the Hyatt Regency, which is supposed to be an high end hotel, to be better. The bathroom really needs a revamp and looked tired and in need of renovation, it left you with a feeling that it needed a total scrub out. The service was good - when we requested additional pillows we received them within minutes of the request. The breakfast was good with a lot of choice. There was no charge for internet was also good. The parking costs were steep at $35. The walls were thin and it was easy to hear the people in the next room.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Donald S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Smyrna, Delaware
Level Contributor
137 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 bubbles Reviewed 17 July 2014

We arrived in the middle of severe storm to all smiles! Little did we know the computers had been down company wide since early in the morning making the check in process very unpleasant. Emily gave us smiles and did everything to help us and our friends get into our rooms as quickly as possible. Free breakfast sure helped! Our rooms are excellent! Very very clean. Huge and so comfortable! Great bathroom and dressing area and great table for workspace. The hotel has a bar and restaurants as well as great location with the Knight Center to use the people mover that is free and you can get over to Bayside for some great shopping! We have always stayed at the Holiday Inn before our cruises right at Bayside but I think we have found a new home!!! The staff is fantastic. They gave us umbrellas to use when we left to go out to Bayside to hang out for the evening!!! Our room was not dated and everything very good condition. We will return!!!! It's time to head to the port!!! Thank you for a great night. (Breakfast in the cafe was excellent. Your choice of the buffet or the menu. We found plenty on the buffet!). Excellent service here as well!!! Very very impressed. Have never had this kind of service in Miami in any of our many stays.

Room Tip: We had some street noise in the morning. We were in room 518. I would ask for the other side of the...
See more room tips
  • Stayed July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank crisndeefromde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kendall Park, New Jersey
Level Contributor
391 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
4 of 5 bubbles Reviewed 14 July 2014

I stayed here for a conference (also at the hotel). It has that cool, Miami vibe and is an easy walk to many restaurants and the waterfront. The lobby restaurant was very good and our waiter was top-notch. The lobby bar overlooks the Miami River and you can sit, have a drink and watch the boats go by. They have a great amphitheater for conferences, with comfy padded chairs, more like a movie theater than a conference space, a plus when you're going to be sitting all day.

  • Stayed June 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Alan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reno, Nevada
Level Contributor
45 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 13 July 2014

We booked 2 rooms for a pageant our granddaughter was a part of. One for the Regency Club and the other a suite. Yes the rooms could use upgrading but they were clean and well maintained.
Because of the pageant we were pretty much confined to the hotel. That meant lunch, dinner and breakfast for the first day and a half. Every meal was well done and though not gourmet of extremely good quality. We especially enjoyed the Cuban Buffet on Saturday night.
What really made this stay special was the staff. We have stayed at so called 5 star hotels and have not received the fine quality of service received here. Everyone from valet, to check in, to room service to wait staff to housekeeping. They all went the extra mile to make us feel special.
The location is great too.
Thank you Hyatt.. You made me glad on this visit that I stayed with you.

Room Tip: Book the Regency Club. Great coffee in the a.m. Wonderful Happy Hour too. And room 2326 is just ste...
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Mylanb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Miami hotels
Downtown
Courtyard Miami Downtown/Brickell Area
Downtown
The Langford Hotel
The Langford Hotel
#14 of 121 in Miami
4.5 of 5 bubbles 216 reviews
Coconut Grove
InterContinental Miami
Show Prices
Show Prices
Show Prices
Downtown
JW Marriott Marquis Miami
Downtown
YVE Hotel Miami
YVE Hotel Miami
#55 of 121 in Miami
4.0 of 5 bubbles 2,533 reviews
Downtown
Kimpton EPIC Hotel
Kimpton EPIC Hotel
#12 of 121 in Miami
4.5 of 5 bubbles 3,175 reviews
Show Prices
Show Prices
Show Prices

Been to Hyatt Regency Miami? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hyatt Regency Miami

Property: Hyatt Regency Miami
Address: 400 South East Second Ave, Miami, FL 33131-2197
Phone Number:
Region: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 Green Hotel in Miami
#22 Luxury Hotel in Miami
#40 Romantic Hotel in Miami
#41 Business Hotel in Miami
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hyatt Regency Miami 4*
Number of rooms: 612
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Ebookers, LoveHolidays, Odigeo, TripOnline SA, Hyatt Hotels Corporation, Booking.com, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Hyatt Regency Miami reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Regency Miami Hotel Miami
Miami Hyatt Regency
Hyatt Hotel Miami
Hyatt Miami
Hyatt Regency Miami Florida

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing