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“An Amazing Hotel”

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InterContinental Miami
Ranked #9 of 122 Hotels in Miami
Certificate of Excellence
GreenLeadersGold level
London, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“An Amazing Hotel”
Reviewed 16 January 2014

The Hotel has an ideal location, walking distance to Biscayne Bay Mall, right next to the metro mover and a host of local bus stops which takes you right down to South Beach and around.
Many tours leave from the Biscayne area so its easy.

Cannot thank the staff enough, they are so helpful. Eduardo and his Concierge Team were so helpful, friendly and so knowledgeable. After having a conversation with Mauricio about buying corn flower to make Arepes back home, we found he had left us a bag of flour to take home - thank you!
We dined in Toro Toro Restaurant, their Cachapas were the best and the Churrasco Skewers for 2 a must try!! The service is also very good and very attentive.


Overall this Hotel is really one of the best I have stayed in, service is impeccable and nothing was too much trouble.

If you do book make sure to book a room facing the Biscayne Bay, and if you are there over New Years Eve, the fireworks are really amazing.

We hope to return...

Room Tip: Make sure you book a room facing the Bay. Fantastic views.
See more room tips
  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank ChickenSouthAfrica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arminio R, Director of Operations at InterContinental Miami, responded to this review, 17 January 2014
Dear ChickenSouthAfrica,

We love reading reviews like yours. Your comments solidify that we are a great hotel guests love, truly providing the royal treatment to everyone that passes through our doors. No request is too large or too small. Our concierge team is one of our best kept secrets. We are also glad that you had the opportunity to visit Toro Toro during your stay. We will make sure to share your comments about the delicious food with our entire team. We hope you return again soon.
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Rating summary
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  • Value
  • Cleanliness
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Lake Macquarie, Australia
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 16 January 2014

Cannot stop raving about this place. It is an incredibly clean and luxurious place to stay. The rooms were fit for a king. The staff were great and friendly. Room service was great. Perfect location to everything. My husband and I were on our honeymoon and they bumped us to a harbour view room with a bottle of french champagne. Best place to stay!!!

Room Tip: The Executive Suite is the way to go!
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Katefirmin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arminio R, Director of Operations at InterContinental Miami, responded to this review, 17 January 2014
Dear Katefirmin,

We are thrilled that you spent one of life's most memorable moments with us and we wish you a belated congratulations. We love treating all of our guests like true celebrities, providing them with the royal treatment and we are glad to have surpassed your expectations. Thank you for the recommendation and we look forward to being your home away from home in Miami.
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Texas
Level Contributor
102 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 15 January 2014 via mobile

My mom and I (48 and 68) are here for one night. My daughter called and wanted to check on both of us since this is our first time traveling together. We spoke to her on speaker and after a five minute conversation, security was knocking because someone complained that we were talking too loud. I'm not happy. It's not even 10 and it was a short call. Maybe the walls need to be thicker! This is my only complaint, nice hotel otherwise.

Stayed January 2014
Helpful?
2 Thank Shannon911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arminio R, Director of Operations at InterContinental Miami, responded to this review, 17 January 2014
Dear Shannon911,

Thank you for sharing your comments. We are disappointed to hear about your negative experience. Please know that we take your remarks seriously and have addressed them with our team. Nevertheless, we are glad that you did enjoy the hotel during your stay. We hope to have another opportunity to provide you with great service.
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Wellington, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 January 2014

Checking into a fully committed hotel can be a nightmare, but not at this hotel. Even with the busy holiday season, the front desk served everyone with professionalism and kindness. I love this hotel and so did all of my friends. They have the coolest technology in the Lobby that I have ever seen in a hotel, and travel is my business! Thank you Rodrigo.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ilenem2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arminio R, Director of Operations at InterContinental Miami, responded to this review, 17 January 2014
Dear Ilene M,

Wow, thank you for great remarks. We are ecstatic that you enjoyed your entire experience with us. We greatly thank you for the incredible comments about our friendly and efficient service and cool technology. The hotel underwent a renovation in 2012 and it included the addition of the most up to date technology in not only our lobby, but across the entire hotel. We strive to provide the best service to all of our guests, no matter how busy we may be. We look forward to welcoming you back time and time again.
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Peekskill, New York
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 January 2014

Organized a business meeting at InterCon Miami. They handled our needs extremely well. The accomodations were wonderful. Atmosphere at hotel was lively but distracting. Highly recommend this hotel for business or pleasure. Hope to get a chance to return soon

  • Stayed December 2013, travelled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank wmthorpe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arminio R, Director of Operations at InterContinental Miami, responded to this review, 17 January 2014
Dear wmthrope,

Thank you for sharing your positive comments. We are glad that you enjoyed your overall stay with us. Indeed, our meetings team is one of the best in town. We will make sure to share your comments with them. Our hotel caters to business and leisure travelers alike and there is something to do for everyone. We hope you get a chance to return soon too.
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Ledbury, United Kingdom
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 14 January 2014

I stopped here earlier this month. On arrival i was really impressed by the hotel, it was buzzing, great atmosphere and really modern and vibrant. The only criticism have was on check in.....there were only two people serving and a line of about 20 people in front of me, such a shame as when I got to front service was first class.

The room was great although someone half eaten peanuts were in the room snacks for the two nights I old reception but no one sorted.

The bar and restaurant were first class. Shame two small details tainted what would have been a perfect visit. Will definitely go back, maybe next time they will get it spot on??

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DazRoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arminio R, Director of Operations at InterContinental Miami, responded to this review, 15 January 2014
Dear DazRoss,

Thank you for the feedback. We are glad that you enjoyed your overall stay, but disappointed that it was less than perfect. Please know that we take your comments seriously and have already shared them with our staff to ensure that these incidents do not occur again. We do encourage you to return and can assure you that it will be a signature InterContinental Miami experience. Do not hesitate to reach out to us should you have any special requests to make your next trip a true VIP experience.
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Alexandria, Virginia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 January 2014

My husband and I stayed at this hotel ion December 11 prior to departing on a cruise. The staff was very professional and attentive. Check in was fast and as soon as we got to our room we received a call inquiring if everything was to our satisfaction. Room was spaceous and nicely furnished. Evening/night views were spectacular. We enjoyed seeing all of the buildings with their Christmas decorations and lights. We were on the club floor, so enjoyed the afternoon snacks, happy hour and morning breakfast. Again, the staff could not do enough to ensure that we were comfortable and satisfied. We felt like we were the most special guests. I was so impressed with the service that I took the time to do the guest survey and acknowledge those staff by name who had gone out of their way to make our stay enjoyable. We will definitely return to this hotel on our next trip to Miami.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mshappy509
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arminio R, Director of Operations at InterContinental Miami, responded to this review, 15 January 2014
Dear mshappy509,

Wow, we love reading guest comments like yours. Indeed, we strive to treat all of our guests like VIPs and we are certainly glad that you noticed. We are also glad that you had the opportunity to enjoy our Club InterContinental Lounge as it is truly an oasis within paradise. We agree, the views from our guestrooms are spectacular. We look forward to welcoming you back soon.
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Additional Information about InterContinental Miami

Property: InterContinental Miami
Address: 100 Chopin Plaza, Miami, FL 33131-4323
Phone Number:
Region: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Miami
#5 Spa Hotel in Miami
#5 Family Hotel in Miami
#6 Business Hotel in Miami
#6 Luxury Hotel in Miami
#6 Romantic Hotel in Miami
Price Range (Based on Average Rates): ££
Hotel Class:4 star — InterContinental Miami 4*
Number of rooms: 641
Official Description (provided by the hotel):
A Shining Star Among Downtown Miami Hotels Miami is truly one of the world's most vibrant tropical playgrounds. In this stunning locale, a pulsing nightlife, brilliant white-sand beaches, and sizzling culture combine for the perfect getaway. Stay at the InterContinental Miami to savor the best of this colorful city. Our alluring downtown Miami hotel offers richly appointed accommodations and breathtaking views of Biscayne Bay. Immerse yourself in luxurious elegance - just minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables. Boasting 641 newly redecorated guest rooms and suites, we're an oasis of sophistication and world-class service. Discover this enchanting downtown Miami Florida hotel, in a magical setting: * Overlooking Biscayne Bay, in the heart of Miami, Florida * Minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables* Only 7.5 miles from Miami International Airport (MIA)* Just 25 miles from Fort Lauderdale International Airport (FLL)Indulge In Unrivaled Luxury At Our Hotel In Downtown Miami Our 34-story downtown Miami hotel provides dazzling views and spacious guest rooms and suites. Take advantage of 101,000 square feet of meeting space. Rejuvenate in our state-of-the-art fitness center and mySpa. Whether you're visiting for business or pleasure, this deluxe hotel in downtown Miami offers everything you need for an unforgettable stay. ... more   less 
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Also Known As:
InterContinental Miami Florida

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