Stayed 1 night pre-cruise the weekend of March 14th. This was my 3rd time staying at the Intercontinental Miami - it's become our "go to" hotel now anytime we sail out of Miami.
This was a special trip so we decided to spend the extra money to book 1 parlor suite in addition to a Harbor View room. For the Parlor Suite alone, because of the time of year it was going to be $550 for this one night stay. I was assured before I made this reservation by chatting with an on line representative that the suite would be guaranteed a harbor view as well because ALL suites came with a harbor view - this is one the biggest selling point for us at the Intercontinental.
Before my arrival to the hotel, I had received several phone calls from a family member who was told they could not locate the reservation - it was under my name but I had listed my family members. It was eventually resolved, however my family member felt the reception member helping her could have been a bit warmer.
Upon my arrival, the reception desk had understandably a lot of guests checking in for it was Friday afternoon. Unlike my family member, I had a very pleasant exchange and transaction checking in and receiving my room key. I was assigned to the 31st floor and immediately discovered after entering that instead of the Harbor View I thought I was guaranteed I had a nice view of the Metro Mover and Ross'. I immediately headed back downstairs to rectify this situation.
Upon being called to approach the desk I was going to be assisted by a different receptionist. I explained my dilemma and what I was told before I booked the reservation - I also explained that the on line rep made the booking for me. Unlike any other experience at this hotel, the receptionist helping me was very cold and made me feel like it was my fault. She stated that the on line rep who I chatted with works for Corporate, not for the Miami hotel so they would not know how the suites are laid out at this hotel. She quickly stated that I would be stuck with the room because they had no other suites available with the view. I pleaded with her to see if there was anything she could maneuver for us - it was 2pm so I was hoping this was possible. She clicked around more, asked for my patience while she tried to figure something out and then asked how many people would be staying in our room. After this, she departed to her back office and after another 5 minutes of waiting stated she did not want me to leave disappointed so gave me 3 drink cards to Toro Toro and 1 drink card to Starbucks - unfortunately, none of us in my party drink alcohol. Needless to say, I did not leave the desk with a room change nor did I get my harbor view I spent big bucks for a 1 night stay to have.
I made her aware that I had already pre-paid a parlor suite for September and that I would cancel it had it not been pre-paid but now have no choice but to "hope" that in September I might land the view I thought I would have this past weekend. She assured me she would make a note on this booking, but again it's not guaranteed.
So will this dissuade me from staying there again? No. A very expensive lesson learned. I still think this is a fabulous hotel, but next time we'll be sure to book Harbor View rooms instead of suites since this view cannot be guaranteed. Also, while disappointed by the reception service desk that both my family member & I received - it was as I said previously, a first and hopefully a one-off situation.
Last note to add - after having dinner at Bayside, we returned to our suite to find a spread of cheese/fruit/meat and a bottle of Wine along with 3 bottles of water. Unsure if this is apart of the suite package or if it was because of our reservation mishap - it was a nice touch, regardless.
- Official Description (provided by the hotel):
- A Shining Star Among Downtown Miami Hotels Miami is truly one of the world's most vibrant tropical playgrounds. In this stunning locale, a pulsing nightlife, brilliant white-sand beaches, and sizzling culture combine for the perfect getaway. Stay at the InterContinental Miami to savor the best of this colorful city. Our alluring downtown Miami hotel offers richly appointed accommodations and breathtaking views of Biscayne Bay. Immerse yourself in luxurious elegance - just minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables. Boasting 641 newly redecorated guest rooms and suites, we're an oasis of sophistication and world-class service. Discover this enchanting downtown Miami Florida hotel, in a magical setting: * Overlooking Biscayne Bay, in the heart of Miami, Florida * Minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables* Only 7.5 miles from Miami International Airport (MIA)* Just 25 miles from Fort Lauderdale International Airport (FLL)Indulge In Unrivaled Luxury At Our Hotel In Downtown Miami Our 34-story downtown Miami hotel provides dazzling views and spacious guest rooms and suites. Take advantage of 101,000 square feet of meeting space. Rejuvenate in our state-of-the-art fitness center and mySpa. Whether you're visiting for business or pleasure, this deluxe hotel in downtown Miami offers everything you need for an unforgettable stay. ... more less
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- Also Known As:
- InterContinental Miami Florida