I stayed here recently on business, but would never return. I thought the hotel was dated, and long check in and check out lines with front desk people that often could not answer questions. I had to ask them about what was available to me in the hotel. I was not happy to find out that I had to pay extra to use the fitness center in this hotel, nor would get any free wifi in meetings rooms, (which was a huge problem for me since I was at a conference). When I complained, the front desk said I had wifi in the lobby area and I could pay for the upgraded meeting room wifi. I have never stayed in a hotel where that wasn't included. What good does lobby wifi do me, if I am not in the lobby all day?
I also had plumbing problems for two days, when my toilet overflowed twice, and various people kept coming to fix. My shower pressure was low, and I didn't have water coming out of duel shower heads like most people I asked. However, I did get a knock on my door early in the morning to find out that they were delivering a tooth brush I never ordered.
I think the thing that completely set me over the edge was no easy check out process. Every hotel I have stayed at in the last 5 years slips a receipt under your door. No receipt for me (I thought it was a mistake), and again had to wait in a very long line to check out, and I was strapped for time. I asked the front desk person if this was standard, and they said they never slip a receipt under a door. WHY if you already have my credit card on file??
The only saving grace in this hotel was a nice bartender that worked at Toro Toro named Erica, and a doorman calling himself Captain William "Bill".
- Official Description (provided by the hotel):
- A Shining Star Among Downtown Miami Hotels Miami is truly one of the world's most vibrant tropical playgrounds. In this stunning locale, a pulsing nightlife, brilliant white-sand beaches, and sizzling culture combine for the perfect getaway. Stay at the InterContinental Miami to savor the best of this colorful city. Our alluring downtown Miami hotel offers richly appointed accommodations and breathtaking views of Biscayne Bay. Immerse yourself in luxurious elegance - just minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables. Boasting 641 newly redecorated guest rooms and suites, we're an oasis of sophistication and world-class service. Discover this enchanting downtown Miami Florida hotel, in a magical setting: * Overlooking Biscayne Bay, in the heart of Miami, Florida * Minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables* Only 7.5 miles from Miami International Airport (MIA)* Just 25 miles from Fort Lauderdale International Airport (FLL)Indulge In Unrivaled Luxury At Our Hotel In Downtown Miami Our 34-story downtown Miami hotel provides dazzling views and spacious guest rooms and suites. Take advantage of 101,000 square feet of meeting space. Rejuvenate in our state-of-the-art fitness center and mySpa. Whether you're visiting for business or pleasure, this deluxe hotel in downtown Miami offers everything you need for an unforgettable stay. ... more less
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- Also Known As:
- InterContinental Miami Florida