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“Perfect night before our cruise”

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Miami Marriott Biscayne Bay
Ranked #16 of 121 Hotels in Miami
Certificate of Excellence
GreenLeadersSilver level
Knoxville, Tennessee
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Perfect night before our cruise”
5 of 5 bubbles Reviewed 19 June 2014

We stayed just one night in this beautiful hotel before sailing on a cruise. We were greeted with a glass of champagne at check-in. Always a good way to begin after delayed flights! The views of the cruise ships from our window certainly added to the excitement. Dinner on the patio was wonderful. We enjoyed the expansive buffet breakfast the next morning. Taxis were waiting to whisk us to the ship. Friendly staff and lovely accommodations. Next time we just need to stay a night after cruise instead of heading to the airport!

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kathy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hosting_Ambassador, Guest Relations at Miami Marriott Biscayne Bay, responded to this review, 20 June 2014
Dear Kathy T,

It makes us thrilled to know that our hotel provided the "perfect night before your cruise!" We are happy that our staff right from your check-in offered the type of friendly, welcoming service we pride ourselves in providing. For just one evening, it sounds like you were able to enjoy many of the wonderful amenities at our hotel. We look forward to welcoming you back some day soon.
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2,886 reviews from our community

Traveller rating
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    381
    108
    61
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (680)
Date | Rating
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English first
Weston, Florida, United States
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 18 June 2014

This is my second visit to Miami Marriott Biscayne Bay, LOVED IT! I never write reviews, its really a waste of my time, however this is one I had to write about. From the moment I walk into the Hotel till the moment I left. First class experience, I would recommend this Hotel to anyone who asks, from the complimentary shuttle to south beach to the complimentary breakfast......fabulous. Our room overlooked the water and what a view!! They offered complimentary snacks in the evening and meet the nicest staff, when we went back for dessert later that evening they had cheesecake with a candle and they all sang Happy Birthday to my 7 year old. The time spent at the Marriott was an unforgettable time and we will definitely return.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hosting_Ambassador, Guest Relations at Miami Marriott Biscayne Bay, responded to this review, 19 June 2014
Dear StevenMichelle2013,

We are thrilled that you took the time to share your "unforgettable time" at our hotel with other TripAdvisor members. Our staff strives hard to make each guest feel welcome and well cared for and it sounds like they were able to provide the type of personal service each guest deserves to you and your family. Glad to know that you were able to utilize the complimentary shuttle to South Beach and that our beautiful location was also enjoyed and a part of your all around wonderful stay here. We do look forward to welcoming you and your family back again, one day soon.
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Romano D'Ezzelino
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 18 June 2014

I love the position of this hotel on Biscayne bay where from the lounge on the 26th floor you have a breathtaking view of the waterway, the port and Miami Beach ! The service is very friendly and great. The rooms are confortable and clean. I found the prices good too ! I will be back for sure during my next business trip.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cele46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hosting_Ambassador, Guest Relations at Miami Marriott Biscayne Bay, responded to this review, 19 June 2014
Dear Cele46,

We appreciate that you took the time to write a review of your stay at our hotel. We are glad you found the staff so friendly and that you were well taken care of. Happy to know you were able to enjoy our beautiful location and views of the bay while at the 26 floor lounge. We look forward to welcoming you back on your next business trip.
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Weston, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 12 June 2014

out front a man came to us to make sure all was well.. he was the gm David Cesario. awesome!!!! Miriam B on the 26th fl.. you rock!!! sang happy bday to my 7 yr old without us even asking thank u sooo much!!

Room Tip: suites are awesome and are large and sunny!!
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank steven m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hosting_Ambassador, Guest Relations at Miami Marriott Biscayne Bay, responded to this review, 13 June 2014
Dear steven m,

It makes us very pleased to hear that you were happy with your stay. Our staff works hard to provide personalized attention to each guest and we are thrilled to know that our GM David Cesario and Miriam B went above and beyond to make you and your family feel so welcome. We hope your son had a very Happy Birthday and we hope next time you are in the area, you will stay with us again.
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 9 June 2014

Very nice stay, Great staff... really enjoyed it there every one was very friendly... I enjoyed the location as well was nice and close to every where i needed to be. stayed with friends nice and comfy

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CoryAnn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hosting_Ambassador, Guest Relations at Miami Marriott Biscayne Bay, responded to this review, 11 June 2014
Dear CoryAnns,

We appreciate the time you took to post your review of your "very nice stay." We are glad you found our staff very helpful and friendly and that our location was convenient for you while you were here. We hope to welcome you back again one day.
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Vancouver Island, Canada
Level Contributor
366 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 268 helpful votes
4 of 5 bubbles Reviewed 9 June 2014

We were there for two nights before a cruise. The place reminded me of a tomato grown hydroponically perfect in shape and colour and size yet lacking something - maybe taste, a personal touch, something out of the ordinary. It's as if it has been designed and built on the results of a million customer surveys - Immaculately clean, lots of space and glass, spotless service, seeming perfection everywhere including the view out over the water. Our room was huge and lacked for nothing except perhaps a bit of character. And that's what the place lacks, some disarray, a sense of humour, some human warmth.
Once outside it's an area where it's difficult to walk about, just a sea of traffic and massive towers. However, they do have a free shuttle to South Beach and you can walk from there fairly easily to Miami Beach. A tip on the rooms. We were given one of the best rooms, 1901, with a floor to ceiling picture window view out over the bay but one of us has a severe height problem so we had to trade it for a lower floor.
Summary - a lovely hotel with lovely everything if synthetic excellence is what you seek. Maybe we just like boutique hotels with quirky staff and an interesting history.

  • Stayed April 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank AJ&ERtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hosting_Ambassador, Guest Relations at Miami Marriott Biscayne Bay, responded to this review, 10 June 2014
Dear AJ&ERtravel,

Thank you for choosing to stay with us before your cruise. We are glad to know you found our hotel comfortable and that our shuttle service was helpful to you. We hope you enjoyed your cruise and that we can welcome you back again some day.
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Tampa, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 5 June 2014

Perfect location for visiting downtown, MidTown and even South Beach. Very friendly staff, and amazing views from your room are wonderful attributes at this hotel. Staff was welcoming and always saying hello. I got a great upgraded room due to my Platinum Premier status- corner suite with fabulous views of the bay and South Beach. BUT......

Unfortunately, the furniture wasn't up to basic hotel standards, let alone Marriott standards. Noticed something odd about the mattresses first night- smaller than what I thought was the box-spring under it and it slid all over the place and the bed was really high from the floor. Imagine my amazement when before checking out of the room I pulled the sheets off the bed and saw two mattresses on top of each other AND a box-spring. Three layers of bedding!! Upon further inspection I noticed the top mattress was also dirty and i think too old to be used by Marriott standards.

There was a sleeper sofa in the room also and when we sat on the sofa to watch TV we noticed the back, which was designed with pillows sown into the upholstery, now due to use had seen the pillows pulled away and you could see actually see the stuffing in the sofa. Over half the pillows surface was pulled away from the fabric. how could housekeeping not see this!

there were other issues like only two towels, no spare roll of toilet paper, and when I called down to see if concierge lounge was open at 2 pm so I could print out a 3 page document I was told they close at 10:30 am and I could use business center and pay for the printing- not standard practice at a full service Marriott ( later told by manager that the lounge is open during the daytime and I could use the printer and computer up there). However in my opinion the bed and sofa were beyond understanding.

I mentioned these issues to management, they apologized, and said they are trying to replace the beds and furniture and hope to get that done soon. sounds great and i will give them another chance because i love the view and location BUT in the meantime they need to remove the damaged furniture and correct the bedding like i experienced in my situation immediately. Perhaps they need a change in housekeeping supervisors too because the supervisor should NEVER have allowed something like this to exist especially in a suite.

The concierge lounge attendant at breakfast was wonderful also though I think the hotel charges too much for their cocktails ($12) in the concierge lounge.

IF you do stay here check out everything in the room before you unpack and relax. if all is good I am sure you will have a good time here.

Room Tip: ask for room with a view of the Bay
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FLATravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hosting_Ambassador, Guest Relations at Miami Marriott Biscayne Bay, responded to this review, 6 June 2014
Dear FLAtravels,

We appreciate the time you took to provide your feedback on your hotel experience with us. We will be discussing this review during our next manager's meeting to ensure that these lapses in Marriott's high standards of quality are addressed immediately. Thank you for being a loyal Marriott guest and for giving us another chance to make things right.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Miami Marriott Biscayne Bay

Property: Miami Marriott Biscayne Bay
Address: 1633 North Bayshore Drive, Miami, FL 33132-1215
Region: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Miami
#8 Family Hotel in Miami
#11 Luxury Hotel in Miami
#18 Business Hotel in Miami
#18 Romantic Hotel in Miami
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Miami Marriott Biscayne Bay 4*
Number of rooms: 580
Reservation Options:
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Also Known As:
Miami Marriott Biscayne Bay Hotel Miami
Marriott Miami
Miami Marriott Biscayne Bay Florida

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