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Miami Marriott Biscayne Bay
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Reviews (3,411)
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3,411 results
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1,626
1,162
425
128
70
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1,626
1,162
425
128
70
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All reviewsbiscayne baysouth beachcatch restaurantsafety and securitythe concierge loungesmall mallsmall balconyfree trolleycruise portpre cruise stayself parkinghigh floormarjoriehardenofficergibsonships
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1,830 - 1,835 of 3,411 reviews
Reviewed 5 August 2014

Once we arrived we were treated amazing! The service at this hotel is one of the best i have experienced in a long time. The front desk clerk named Alejandro Duarte treated us like royalty! Give us the best information and told us the best way to go about our stay. We were with a big group, so we had many rooms and he told us right away to upgrade us to Elite status so that we can save point for every day we stay at marriot and the best part is we can use this card worldwide! He also made our stay very enjoyable and did everything in his power to provide us with everything we needed.Also the lead concierge named Miguel Pena mad our stay very enjoyable and easy. It's because of their outstanding service that i had to name these two people. This hotel is very beautiful and even offers a big shopping court! I would recommend this hotel to anyway visiting the miami area. Without a doubt it was the best hotel service we ever had.

Room Tip: Ask for Alejandro Duarte upon check in, he made sure we had the best rooms available.
  • Stayed: August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Rhounda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hosting_Ambassador, Guest Relations at Miami Marriott Biscayne Bay, responded to this reviewResponded 7 August 2014

Dear Rhounda,

We are so pleased to learn you had an "amazing" stay with us! Thank you for sharing with us that you had the best hotel service ever and felt like you were royalty. We love to hear that our staff went over and above helping and welcoming our guests, and it sounds like Alejandro Duarte and Miguel Pena worked hard to make sure all of your accommodations were to your liking. We will be sure to pass-on your glowing accolades to both of them. We hope we can welcome you back again one day.

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Reviewed 5 August 2014

My first stay at this hotel, and it left a positive impression. The front desk and concierge were helpful recommending restaurants, sightseeing options, etc. The rooms are very nice, clean, and ours had a beautiful view of the bay. The pool area and restaurant are also very lovely. The only downside is that unless you have a car or pay for a taxi, there is not much within a short walk. In Miami heat, that means several blocks to shopping and restaurants. I would likely stay here again.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank kmdfrance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hosting_Ambassador, Guest Relations at Miami Marriott Biscayne Bay, responded to this reviewResponded 7 August 2014

Dear kmdfrance,

We are so happy that your stay with us left a positive impression! Thank you for mentioning that our front desk and concierge were very helpful and friendly and that you were very happy with your room accommodations. The hotel does offer a free shuttle service to some of Miami's shopping areas and we hope next time you stay with us, you can take advantage of it. We look forward to welcoming you back!

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Reviewed 5 August 2014

From the time we drove into the reception area till we left at 9:30 am the next day all of the staff were very pleasant and helpful. The check-in person could not be more helpful and respectful. The attendant's were very helpful and kind. We ate dinner in the restaurant with very good food and service and a great water atmosphere. There was some construction going on in the lobby that did detract from the ambiance which is of course only temporary.

Room Tip: Higher rooms offer a great view of Biscayne Bay.
  • Stayed: August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank 704kenm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hosting_Ambassador, Guest Relations at Miami Marriott Biscayne Bay, responded to this reviewResponded 6 August 2014

Dear 704kenm,

It makes us so happy to hear you received "outstanding service" from the minute you arrived at our hotel. We appreciate you pointing out how friendly and helpful you found all of our staff and that you felt so welcomed. We are happy you enjoyed your meals here and also glad to know that our continued improvements to our hotel did not disrupt you in any way. We do hope you will come back and stay again soon.

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Reviewed 5 August 2014

This hotel is one of the best I had ever stayed in,although parking is quite expensive we turned our car in a day earlier then having to spend an extra $30.00.also there was about 50 of us staying at this hotel if others in our party didn't have to tell us that we got free breakfast for two we would have never known.We had to go ask for our coupons they didn't voluntary to give to us.

Room Tip: Ask for ocean view
  • Stayed: April 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Dorothy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hosting_Ambassador, Guest Relations at Miami Marriott Biscayne Bay, responded to this reviewResponded 6 August 2014

Dear Dorothy S,

Thank you for sharing your review of your recent stay with us. We are happy to hear you liked your room accommodations and the hotel. We apologize for the miscommunication with your breakfast coupons and glad it was rectified quickly. We will mention this to the front desk, to ensure that all information is shared at check-in and to make sure this does not happen in the future. We hope to welcome you back some day.

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Reviewed 5 August 2014

Stayed pre-cruise at Marriot Miami Biscayne Bay. Check in was fairly easy for such a busy hotel. The rooms were on the smaller side, but had great views. The bathroom was adequate. Ordered pizza (meat lovers) as a late night snack and it was surprising good. With the room service fees it was $25 – ouch. Overall a decent stay for one night. Would book again if leaving from Miami port in the future.

  • Stayed: July 2014, travelled with friends
    • Location
    • Rooms
    • Service
Thank truezeta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hosting_Ambassador, Guest Relations at Miami Marriott Biscayne Bay, responded to this reviewResponded 6 August 2014

Dear truezeta,

We are happy to learn that you had an enjoyable overnight stay with us. Thank you for mentioning the easy, quick check-in and that your room accommodations were to your liking. We hope next time you are in the Miami area, we can welcome you back.

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