One month now since my stay and yet another charge!!!!
I have been a Marriott fan for many years and always try to stay with this brand whenever possible. I am a member and vacation owner and had always been able recommend Marriott until now.
Let's see, I was overcharged, my credit placed on hold (Causing me to miss out on some big-ticket items for holiday sales!!) They cancelled my rewards reservation then charged me for the night - a higher rate. A staff member came to my room after 9 pm - telling me they had my room listed as empty!!! (Wouldn't a call to the room suffice). Upon reversing their errors for cancelling my rewards reservation, they charged me more points that my original reservation. I now have yet another charge - 1 month later - yet I can't find out what it is until I call during business hours tomorrow. (No notification of what this new charge is for either)
I have written to marriott only to be referred to the hotel manager. I had tried to call but she was unavailable. I hadn't followed up as I already know that this is one Marriott I will never return to. I have spent hours trying to sort through the issues this hotel has caused and can only say that I hope this is an isolated incident....
(Ft. Lauderdale and Orlando quality far more superior to this hotel... they should take some management lessons from them)
Aside from all the billing and reservation issues, the only positive points I can make is the location and the bar staff.
The room was a good side and the bedding good yet the carpeting had many "Sticky areas" so wear your slippers!!! The hotel is extremely crowded as many pre/post cruise travellers are constantly filling the lobby to elbow room only.
The dining room is small and if your not ordering the buffet, expect a long wait (45 mins for yogurt and cereal) For dining, I would recommend going to the 1st level area under the adjoining Double Tree. They have dining areas (b-fast/lunch/dinner) with far better service\quality.
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- Also Known As:
- Miami Marriott Biscayne Bay Hotel Miami
- Marriott Miami
- Miami Marriott Biscayne Bay Florida