Well I'll start with the Bay View Balcony. The view was amazing, but the condition of the balcony was terrible. Dirty floor, hairs, two toe nails, spit on the glass wall. The biggest problem, issue I had was we were spending the night there to get ready for a cruise, and we were looking forward to spending some time pool side to get us out of the cold New England weather, and into 'cruise' mode. WRONG... The pool had been closed, and was going to stay closed until sometime in December. Really? And in the age of the internet, no one could inform us so we could make other arrangements? They did have a sign on the pool room saying that their other hotel in downtown miami had a pool and you could use theirs. Really? I paid for the pool use in your hotel. Funny thing.... After a strongly worded email to this hotel, TODAY there is a yellow boxed notice at the top of their web page about the pool issue. At a cost of approx $300.00 a night I was hoping for a much better experiance. Get your head in the game doubletree... With the economy they way it is, and the easy access to the internet reviews, bad reviews can certainly hurt a hotels bottom line.
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- Also Known As:
- Doubletree Miami
- Doubletree Grand Hotel Biscayne Bay
- Doubletree By Hilton Grand Hotel Biscayne Bay Miami, Florida