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Doubletree by Hilton Grand Hotel Biscayne Bay
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Reviews (2,194)
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Reviewed 28 April 2014

We visited Miami to take in the exhibits at the Perez Museum, Bass Museum and Rubell Collection, visit the Wynwood walls and galleries and take a tour South Beach and Lincoln Rd. This hotel has the BEST location to do a cultural recon of Miami. South Beach is way too busy and congested to do this kind of trip. We highly recommend this hotel and we will book a room there again. Use your breakfast voucher at Café 8 1/2 the owner operators are friendly and helpful.The hotel concierge and staff was great as well.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Cicero G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2014

this hotel seems like it would be better than most but we encountered several problems during our short get away that never got resolved. don't get me wrong the staff was very friendly but at the end of the day just seemed like they couldn't or wouldn't make things right before we checked out

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
1  Thank Matthew L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miabs_ds, Director of Sales at Doubletree by Hilton Grand Hotel Biscayne Bay, responded to this reviewResponded 29 April 2014

Matthew L, thank you for your review and for choosing to stay with us. I'm sorry to hear that you did not enjoy your stay and apologize for the issues that you had.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2014

On arrival we were given the so called 'grand suite' I had booked. However this turned out to be one room with one double bed and a scruffy looking settee, not a suite at all and certainly not appropriate for a family with a teenager. When I complained they could not answer where my son was going to sleep! Eventually they offered a camp bed at an extra 15 dollars a night. I asked if we could upgrade but no rooms available apparently. We went back to the room to search on line for somewhere else but 10 minutes later we were offered a 2 bedroom condo on the 18th floor which we grabbed immediately. That room was rather dated but very spacious and a big improvement on the 'suite'. We were told 'no parties and no pets', however, on the 2nd night we were awake until 3.30 am by a party right above our room, the noise was so loud it could have been taking place on our balcony! After that one night the room was fairly quiet and I slept well. Wouldn't go back though.

Stayed: April 2014, travelled with family
Thank Alli R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2014

I stayed at the Doubletree in Biscayne Bay on business and I had a great stay. The rooms are clean and fresh and spacious. The staff was very friendly and it is a very comfortable place to stay. Compared to staying at other hotels in Miami Beach for business, I really like this hotel because it is in a quite area but still very close to shopping and restaurants.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Jeanine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2014

spent a night here before a cruise. concierge was great offering directions. upgraded us to a room with a fantastic view and since it was ready let us in early only problem was while on the cruise we discovered that we left my husband;s suit in the room. when we returned we tried to retrieve it but because the housekeeping manager was not in no one could help us. we were instructed to call her the next day. We called her and left a mesage 3 days in a row with no verbal response but on 3rd day the clothes showed up in the mail. I feel like no one would ever have contacted us if we didnt stop back there while waiting for our flights home. and certainly no one could provide any information without the supervisor.

  • Stayed: April 2014, travelled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank Mary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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