Your hotel looked great online and description of the amenities were great until we arrive. We did get to our rooms in a timely manner and were ok with the accommodation. Spacious but dirty. tha rugs were not vacuumed. We were placed in a quest room adjacent to another quest room being renovated and the construction noise went on until past 9:00 PM. We had called the front desk to report the issue, at 6:10 PM 1st time- the response was that they would be all done doing the repairs after 6:00 PM. This did not happen. The 2nd time we called after 8:00 PM, as were were ready to turn in as we were tired. Again the front desk informed us that they wouild check into it. We ended up calling again at 9:00 PM and we were informed that they were almost done..A call came back from the front desk that they ( construction workers were indeed closing up for the evenig). We finally got pease and quite after 9:25 PM. For a new spot we though may be a wonderfull hotl to stay at, I would not recommend your hotel for a stop over, especially how we were treated. We could of at least be given another room that would of suit our needs of rest. Thank you for taking the time to read. I am disapointed in our stay. Carol Dawson
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- Also Known As:
- Doubletree Miami
- Doubletree Grand Hotel Biscayne Bay
- Doubletree By Hilton Grand Hotel Biscayne Bay Miami, Florida