My husband and I stayed here the first weekend in August, it was my Birthday and we flew to Miami to celebrate the big 50. I am a fairly seasoned traveler and I don't know what is going on with some of the last couple of Hilton's I've picked but this one really concerned me regarding their so called "Security" Long story short, we received a phone call at 2am in the morning, caller hung up, then a couple minutes later, phone rang again and the person said "I'm sorry Mam" the wierd part is we could hear this outside the door via a radio someone was carrying and we assumed it was a security person. We go back to sleep and 10 minutes later there was a knock on our door, not once but twice, my husband gets up and looks thru the peephole and no one is there. We both thought the situation was wierd but went back to sleep-next morning we talk with the front desk Manager, Carmello, and he tells us he would find out what happened and to come back later in the day before his shift ends. We come back to the hotel at 3pm and Carmello was unable to reach the night security person and find out what happened-I thought it was standard protocol for security people to write up a nightly report but that doesn't seem to be the process at this hotel. Bottom line-no one ever gave us an explanation for what happened and my biggest concern was safety, I am so glad my husband was there as he normally doesn't travel with me-not sure if I would have opened the door especially being half asleep and disoriented and it sounded like a security person with a radio. We have no idea who called or knocked on our door and apparently neither does the hotel and while it was nice of Carmello to move me for one night I don't think there was any real concern regarding the incident and I wouldn't come here again as a single traveler.
The room was ok-outdated-they are in the process of updating the hotel, the pool area had garbage on the ground and wasn't overly inviting, ton of construction around the airport, freeway improvements were a hassle.
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- Also Known As:
- Hilton Miami Airport Hotel Miami
- Miami Hilton
- Hilton Miami Airport Florida