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Sheraton Miami Airport Hotel & Executive Meeting Center
Ranked #33 of 121 Hotels in Miami
London
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Disappointing”
3 of 5 bubbles Reviewed 30 January 2014 via mobile

Hotel has a dated feel to it - rooms are small, bathrooms old fashioned - towels have been through the washing machine too many times - no fluff left!
Dinner also disappointing - we had the buffet for $25 but food only average but plenty of it

Stayed January 2014, travelled as a couple
Helpful?
Thank Wendy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonW338, General Manager at Sheraton Miami Airport Hotel & Executive Meeting Center, responded to this review, 31 January 2014
Thank you for sharing your recent experience. We always appreciate hearing from our guests no matter what the circumstances, as it provides us with invaluable insight as to where improvements may be made. We recently completed upgrades in several areas, including installation of new hallway wall covering, fixtures and carpeting. Our guest rooms have also been refreshed with new carpeting. We have additional projects scheduled and will continue to work on making adjustments according to our ability both operationally and from a future capital project prospective. Your feedback is appreciated and we hope to have another opportunity to provide you with a better experience.

Kind regards,
Jon K. Wubbena, CHA
General Manager
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4,004 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (718)
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West Yorkshire England
Level Contributor
218 reviews
125 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
4 of 5 bubbles Reviewed 29 January 2014

We stayed here almost a year ago and came back - so it can't be bad. The hotel hasn't changed. The staff (including reception) are very good, cheerful and helpful. The place could still do with a bit of refurbishment as it looks a bit dated but we had an excellent room, large by British standards with a very comfortable bed - two in fact! The bar sells a decent range of beer - and they offer Sam Adams! The hotel is quite near the airport and offers a regular complimentary shuttle.
I have two complaints - the rooms of a hotel of this standard does need to offer individual safes in the bedrooms! Secondly, can something be done about the breakfasts which varied between lukewarm and stone cold (depending on your selection) on both mornings of our stay? It is a buffet, of course, and it is at least comforting to know that American hotels have the same difficulty as British hotels in keeping buffets hot!
Lastly a piece of advice on the railway service and station which looks near the hotel. To get to the station do not go down the road at the T junction next to the hotel because for some obscure reason there is no access this way. Go to the almost parallel road next to the building site where the pavement is not fully built and you will come to the lower level of the station. In addition do not think that the airport bus station is at the airport. It is in fact next to the station which I have just described and it offers services to places like Miami Beach. There is also a connecting "train" into the airport and an elevated railway service to get to the Tri-rail (for Fort Lauderdale change at the first station) and the Bayside area of Miami which is quite pleasant and much more interesting than Miami Beach. Once you get to the station (finding it is indeed an art!) you should be OK as there seems to be personnel on hand during the working day to advise.
Ovearall I would recommend this hotel and its situation.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hibees43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonW338, General Manager at Sheraton Miami Airport Hotel & Executive Meeting Center, responded to this review, 31 January 2014
Thank you for taking the time to post your recent experience. Our hotel has completed upgrades in several areas, including installation of new hallway wall covering, fixtures and carpeting. Our guest rooms have also been refreshed with new carpeting. We have additional projects scheduled and will continue to work on making adjustments according to our ability both operationally and from a future capital project prospective. Our location directly across from the transportation hub (Miami Intermodal Center) provides great connectivity to downtown Miami and Miami Beach.The final stages of the Miami Intermodal Center project are coming to a close soon and I am confident that a more direct and convenient option for pedestrians will be in place. While we do not offer in-room safes, these are available with our compliments at the front desk. Your recommendation is greatly appreciated and we hope to have you visit us again. In this regard, please feel free to reach out to our Chef Frank and he would be more than happy to whip up something special for you.

Kind regards,
Jon K. Wubbena, CHA
General Manager
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Luxembourg City, Luxembourg
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 28 January 2014

Easy access to airport and the rent a car area are close. only 5 minutes walking from the hotel.
The Staff was very nice friendly and helpful. the golf side view is amazing .
Wonderful coffee selection in the room.

Room Tip: ask for the Golf side view
See more room tips
  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sassouky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonW338, General Manager at Sheraton Miami Airport Hotel & Executive Meeting Center, responded to this review, 30 January 2014
It was a pleasure to read that you enjoyed your stay with us. Our teams work hard at ensuring the best in service and hospitality for all our guests so they will be delighted to hear they are doing just that. Thank you for your recommendation and we look forward to hosting a future stay.

Kind regards,
Jon K. Wubbena, CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Providence, Rhode Island
1 review
4 of 5 bubbles Reviewed 28 January 2014

I recently attended a week long work conference at this venue. All of the staff were immensely helpful and attentive! They were also very personable and could laugh with you which is great. In my past experience hotel staff can be very stuffy, not the type of service I enjoy.

The beds and pillows were the most comfortable I have experienced in a hotel!!!!

  • Stayed January 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Jess N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonW338, General Manager at Sheraton Miami Airport Hotel & Executive Meeting Center, responded to this review, 30 January 2014
Thank you for sharing your recent experience with us. We consider our guests an extension of our family and strive to treat them that way from the moment they arrive until they depart, so we are thankful to read that they connected with you personably. Our Sheraton Sweet Sleeper Beds are indeed comfortable and our guests often rave about its comfort. We appreciate your recommendation and look forward to welcoming you back on your next trip to Miami.

Kind regards,
Jon K. Wubbena, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
1 review
4 of 5 bubbles Reviewed 27 January 2014

The hotel overall was fairly satisfactory, good service, decent rooms and a good location for business travel.

The bartender, Victor, was fantastic though. Great level of service and incredibly friendly. Nicely rounds out a long trip or work day.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Abir B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oakville, Canada
1 review
5 of 5 bubbles Reviewed 27 January 2014

We stayed at tis hotel from Jan. 16 -18 before our cruise. We booked a total of 9 rooms & strongly recommend booking on the Club Floor. The staff were great. The Club Lounge worked as a meeting spot for us and we would definitely book again when we return.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OakvilleResident
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonW338, General Manager at Sheraton Miami Airport Hotel & Executive Meeting Center, responded to this review, 30 January 2014
Thank you for posting such a delightful review. We are so pleased that your overall experience was a pleasant and memorable one. We have a great team here and they are always ready to extend hospitality in a manner that our guests deserve. Your recommendation is appreciated and we hope to once again host your next pre cruise stay.

Kind regards,
Jon K. Wubbena, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tenafly, New Jersey
Level Contributor
69 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 27 January 2014

Had an enjoyable stay here on the way to a cruise. Staff was pleasant and attentive. The rooms were a little dated but clean and the beds were comfortable. We stayed on a club floor and the food available in the club room was much better than the usual. I would recommend this hotel if you are using Miami International.

When checking in or out be mindful that tours also use this hotel and the bell service can be slow.

Room Tip: Club floors are worth the extra dollars
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank smdubowsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonW338, General Manager at Sheraton Miami Airport Hotel & Executive Meeting Center, responded to this review, 31 January 2014
Thank you so much for your review. We are delighted to hear that you enjoyed our hotel and we look forward to the next opportunity we have to welcome you back.

Kind regards,
Jon K. Wubbena, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Miami Airport Hotel & Executive Meeting Center

Property: Sheraton Miami Airport Hotel & Executive Meeting Center
Address: 3900 NW 21st Street, Miami, FL 33142-6704
Phone Number:
Region: United States > Florida > Miami
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Miami
#37 Romantic Hotel in Miami
#37 Family Hotel in Miami
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sheraton Miami Airport Hotel & Executive Meeting Center 3.5*
Number of rooms: 405
Official Description (provided by the hotel):
Located minutes from Miami's airport, our hotel provides the perfect venue for business meetings, conferences, and seminars. Contact us today to plan the perfect event. ... more   less 
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Also Known As:
Wyndham Miami
Miami Wyndham
Sheraton Miami Airport Hotel & Executive Meeting Center Florida

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