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“Great location and great service but charge for packages”

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PULLMAN Miami Airport hotel
Ranked #43 of 127 Hotels in Miami
GreenLeadersGold level
Reviewed 27 November 2013

This is the first time that the Sofitel or any hotel has charged me for packages delivered before arrival. So beware. The view from 1501 was great but something on the roof was noisy in the wind and kept us awake.

Jason and Horacio were very helpful.

Hotel can do with a makeover as it is becoming a bit outdated now.

Room Tip: Top floor could be noisy but not due to airport
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  • Stayed: November 2013, travelled as a couple
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Thank rtybc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fadhel_Tahar, General Manager at PULLMAN Miami Airport hotel, responded to this reviewResponded 29 November 2013

Thank you very much for sharing your recent experience at the Sofitel Miami. We truly appreciate your patronage, and I can assure you that I take your comments and concerns very seriously.
It is with the greatest pleasure that I will personally recognize Jason and Horacio on your behalf.
We are currently renovating all of our guestrooms and corridors and hope you will be back soon to enjoy our brand new modern design and the same excellent service.
Kind regards,
Fadhel Tahar
General Manager

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1,240 - 1,246 of 4,077 reviews

Reviewed 26 November 2013

Generally, we are satisfied with our stay in Sofitel Miami. The location, close to the airport, was perfect for us, willing only to spend the night after the flight from Europe. The staff was very friendly, both at the front desk, speaking in several languages, and in the restaurant and bar. We have got spacious room, with fabulous beds and functional bathroom. In fact, some elements are slightly tired and should be renewed shortly. As a silver member, I got vouchers for the drinks in the bar and free internet access. If the other guests have to pay for Wi-Fi, it`s ridiculous and unreasonably greedy. The dinner, we had in the downstairs restaurant, was quite average, though with good service. But the breakfast was great, with rich choice and outstanding service. The pool area is pleasantly arranged from the back side of the hotel and guarantees nice view on the Lagoon and the planes traffic around the airport.

  • Stayed: November 2013, travelled as a couple
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Thank laserkid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre-Jotterand, Director of Operations at PULLMAN Miami Airport hotel, responded to this reviewResponded 27 November 2013

Thank you for posting your thoughts on TripAdvisor; we really value your feedback.
We look forward to welcoming you back to the Sofitel Miami. You will truly enjoy our newly renovated rooms.
Kind regards,
Pierre Jotterand
Director of Operations

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Reviewed 25 November 2013

  • Stayed: November 2013, travelled with family
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Review collected in partnership with Accorhotels.com
Thank Eureka V
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Pierre-Jotterand, Director of Operations at PULLMAN Miami Airport hotel, responded to this reviewResponded 26 November 2013

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Reviewed 23 November 2013

The hotel is not bad, it is nearby the Miami airport and there is a shuttle runing so it is very convenient.
I had the expirience that the ladies at the front desk were nort so friendly.
I got a double bed room, carpet was not the cleanest and shower had some hair, no hair dryer was available, room could had been much cleaner!
Room service is very good and so is the food!
I satyed overnight so I did not really experience much else. Is a good hotel but cleanliness could really be better.

  • Stayed: September 2013, travelled with family
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1  Thank Dianavlz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre-Jotterand, General Manager at PULLMAN Miami Airport hotel, responded to this reviewResponded 25 November 2013

Thank you very much for taking the time to share your experience. We are always thankful for constructive feedback as we strive to be known for our French elegance and service from the heart.
I would appreciate the opportunity to discuss some of your comments and personally apologize for any inconvenience. Please contact me directly at H0889@sofitel.com at your earliest convenience.
Our relationship with our guests is extremely important to us, and we hope you will give us the opportunity to regain your trust in our product and service.
Sincerely,
Pierre Jotterand
Director of Operations

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Reviewed 23 November 2013

We recently spent 2 nights on arrival from Australia after almost 20hours in the air, and the comfort, the welcome and the wonderful breakfasts eased us into another time zone effortlessly. The staff are superb.
We stayed there for another night at the end of our cruise and found the same efficiency as when we arrived. The 2 king size beds in our room was a bonus.

  • Stayed: October 2013, travelled with family
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Thank wazzat1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre-Jotterand, Director of Operations at PULLMAN Miami Airport hotel, responded to this reviewResponded 25 November 2013

Thank you very much for your kind words. We are working very hard to ensure the comfort of our guests, and I am delighted to know that you were able to enjoy some rest after such a long flight.
Sincerely,
Pierre Jotterand
Director of Operations

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Reviewed 22 November 2013

We stayed in the hotel in a weekend in October to celebrate my daughter’s birthday. The hotel was close to the airport, which is a good location for those who wish to do some shopping, with clean but with an old fashioned decoration in the rooms, and with a regular gym with few equipments. The lobby, overall, doesn’t have a modern time of decoration and architecture and the only upside is the Starbucks inside the hotel. The hotel’s staff was extremely delicate and helpful, helping us when we needed directions and they most spoke two more languages; such as portuguese and spanish, helping the foreigner that chose to stay there. The pool area was comfortable, especially for an early breakfast. Something that I thought was an absurd was charging for the parking lot, which was US$8 for only 12 hours in a part of Miami with little movement and free space. The internet also isn’t included, which is almost laughable in a country where even the rundown motels have some kind of free Wi-Fi for the guests. The hotel has a shuttle to the airport that is both efficient and on time, passing every half an hour. During our stay, one of the elevators malfunctioning, openning and closing its door without any command.

  • Stayed: October 2013, travelled with family
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1  Thank Flavia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre-Jotterand, Director of Operations at PULLMAN Miami Airport hotel, responded to this reviewResponded 25 November 2013

Thank you very much for staying with us to celebrate your daughter’s birthday. It was a privilege to welcome you on such a special occasion, and we hope you will be back soon as we are currently renovating all of our guestrooms and corridors. You will truly enjoy our new modern design.
We offer Lite wireless internet access for basic browsing at no charge. Only a faster connection with our Enhanced wireless internet access involves a fee. You should have been informed of both services upon your arrival. Please allow me to express my sincerest apologies for the lack of communication.
With all our best wishes to you and your daughter,
Pierre Jotterand
Director of Operations

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Reviewed 22 November 2013

Ok, from the outblook the hotel i s dated food and service staff is very good but at a premunume which is ok lower score is due to couldntvcare less atatuide of night staff over all a poor exsperiance. All in all can stay in better hotels how kwnow the value or customer service. Oh and over charged by +$100 service in concusion dated most of the saff friendly but hit and miss

Room Tip: Room suite wasnt cleaned from the time i arrived 3 days
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  • Stayed: November 2013, travelled on business
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1  Thank Damien3977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre-Jotterand, Director of Operations at PULLMAN Miami Airport hotel, responded to this reviewResponded 25 November 2013

Dear Sofitel Guest,
The quality of our service is of utmost importance to us, and I can assure you that I take your comments very seriously.
I would truly appreciate the opportunity to personally apologize for the inconvenience you encountered during your stay and gather further information in order to properly correct the situation. At your convenience, please contact me directly at H0889@sofitel.com.
Looking forward to hearing from you,
Pierre Jotterand
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about PULLMAN Miami Airport hotel

Address: 5800 Blue Lagoon Drive, Miami, FL 33126-2016 (Formerly Sofitel Miami)
Phone Number:
Region: United States > Florida > Miami
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Miami
#15 Luxury Hotel in Miami
#22 Romantic Hotel in Miami
#28 Family Hotel in Miami
#42 Business Hotel in Miami
Price Range: £100 - £248 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — PULLMAN Miami Airport hotel 4*
Number of rooms: 281
Official Description (provided by the hotel):
Only minutes from Miami International Airport, stands, the cosmopolitan and stylish Pullman Miami Airport. From the beaches to the Everglades, Pullman Miami Airport is centrally located to everything that Miami has to offer. Easy access to Downtown Miami, Coral Gables, and Doral make our Blue Lagoon location the perfect choice. The business epicenter and the vibrant city sights are all at your fingertips. Art, Design and Connectivity are at the heart of the vibrant Pullman Miami Airport. Guests will experience the essence of contemporary style and design. Pullman Miami Airport conforms to the modern lifestyle and caters to the spirit of today's cosmopolitan business and leisure travelers. ... more   less 
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Also Known As:
Sofitel Miami Hotel Miami
Miami Sofitel
Accor Miami
Sofitel Miami Airport
PULLMAN Miami Airport Hotel Florida

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