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“Great location!”

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Courtyard Miami Downtown/Brickell Area
Ranked #41 of 125 Hotels in Miami
Reviewed 8 April 2014 via mobile

We stayed here for 2 weeks at the time of moving to Miami! Location is great with free metro mover and miami trolley right next to you. No free breakfast is a drawback! Free wifi in rooms is not all that great. Love the starbucks in lobby. Overall, Great hotel if you have stuff to do in downtown!

  • Stayed: July 2013
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Thank Poonash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PJimenez305, Front Office Manager at Courtyard Miami Downtown/Brickell Area, responded to this reviewResponded 11 April 2014

Dear Valued Guest,

We truly appreciate your positive feedback.

We constantly strive to provide service that exceeds our guests expectations, and we are very pleased to learn we were able to provide that level of service to you.

We are looking forward to welcoming you back!

Kind Regards,
Olcay Dogan
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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325 - 331 of 1,150 reviews

Reviewed 8 April 2014 via mobile

This is your basic Marriot--you come here because you know what you're getting. Decent rooms (large, even) pretty much reasonable price, and close to amenities.

The good here: absolutely fantastic staff. The front desk people, and especially the manager, are among the most helpful I've encountered, going above and beyond the call of duty.

The not so good: unreliable internet (it tends to cut out in you).

Stayed: April 2014
Thank Barry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PJimenez305, Front Office Manager at Courtyard Miami Downtown/Brickell Area, responded to this reviewResponded 13 April 2014

Dear Valued Guest,

Thank you so much for taking the time to detail your experience at our hotel.

We constantly strive to provide service that exceeds our guests expectations, and we are very pleased to learn we were able to provide that level of service to you.

Everything we do is aimed at providing our guests with an excellent hotel experience, and your comments have been shared with our team members accordingly. We will definitely look at what changes need to made in order to provide the best experience possible.

We are looking forward to welcoming you back!

Kind Regards,
Olcay Dogan
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2014

We stayed here two nights before our cruise. The hotel is in the middle of downtown Miami. Within walking distance to Bayside. The people mover is also close which will take you almost anywhere you want to go.

Hotel staff was excellent – they answered several questions for us on places to go.

There is a shuttle to take you to the pier in the morning – which ran smoothly and quickly for $5/person. Taxi from the airport was $24.00.

Rooms were average. Beds very comfortable.

  • Stayed: March 2014, travelled as a couple
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2  Thank travel920
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PJimenez305, Front Office Manager at Courtyard Miami Downtown/Brickell Area, responded to this reviewResponded 11 April 2014

Dear Valued Guest,

We truly appreciate your positive feedback.

We constantly strive to provide service that exceeds our guests expectations, and we are very pleased to learn we were able to provide that level of service to you.

We are looking forward to welcoming you back!

Kind Regards,
Olcay Dogan
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2014

I stayed here for a business trip. Be warned ... GPS had me turning left in front of the hotel, but you actully need to go straight through the light. I called the hotel to get directions and they were far from helpful. That was disappointing.

The room was nice and the bed was great. The room was very, very clean and I didn't have any issues with the wifi. The bathroom, on the other hand, was really small and had NO counter space. I ended up having to get ready at the desk. That was a bummer.

The elevators in this hotel are horribly slow in the morning hours. It feels like you are waiting around forever. They really need to do something about that.

The gym was nice {2 treadmills, 2 ellipticals and weights}. It was really clean and I was always able to get on a treadmill when needed. The pool was on the same floor as the gym (7, I think).

There's lots of construction going on downtown and you can hear it. No fault of the hotel's, but something to keep in mind.

I'd likely stay here again. The value was there, it was clean and I love Marriott's.

  • Stayed: February 2014, travelled on business
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Thank en1187
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PJimenez305, Front Office Manager at Courtyard Miami Downtown/Brickell Area, responded to this reviewResponded 31 March 2014

Dear Valued Guest,

We truly appreciate your positive feedback.

We constantly strive to provide service that exceeds our guests expectations, and we are very pleased to learn we were able to provide that level of service to you.

We are looking forward to welcoming you back!

Kind Regards,
Olcay Dogan
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2014

Business trip. Great location, very spotty internet in room (I kept getting bounced off), in room a/c could not be adjusted so I turned it off, and construction across the street that went on until 10:30 PM (they turned on lights to work in the dark). To top it all off, it rained all trip:).

  • Stayed: March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Ryan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PJimenez305, Front Office Manager at Courtyard Miami Downtown/Brickell Area, responded to this reviewResponded 31 March 2014

Dear Valued Guest,

Thank you so much for taking the time to detail your experience at our hotel.

Everything we do is aimed at providing our guests with an excellent hotel experience, and your comments have been shared with our team members accordingly. We will definitely look at what changes need to made in order to provide the best experience possible.

We would like to thank you again for your feedback and we hope to welcome you back in the future.

Kind Regards,
Olcay Dogan
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2014

We stayed at this Courtyard Marriott the night before we left on a cruise out of the Port of Miami. I had researched hotels on Trip Advisor and Cruise Critic to find the best location and price. While the hotel itself is fairly nondescript (the rooms could use updating), it has restaurants and stores (CVS) nearby and was within walking distance of the Bayside shops. We paid about $250 for the room (king bed, non-smoking), purchased breakfast in the nicely decorated restaurant in the lobby, and used the services of the concierge. Regarding the latter, the concierge recommended a restaurant for dinner (Vero - a nearby Italian restaurant with great authentic Italian food but no ambience), and he took our reservation for the hotel shuttle the next day to the port. This shuttle was the best part of the deal. The cost was only $5 per person, and the it included a van for passengers with a cargo trailer for luggage. The shuttle leaves every half hour between the hours of 11:00 AM and 1:00 PM. We took the 11:30 AM shuttle, and it worked out great!

Room Tip: Our room overlooked the parking lot. Ask for a room the looks out the front of the building.
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  • Stayed: March 2014, travelled as a couple
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4  Thank Neil B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PJimenez305, Front Office Manager at Courtyard Miami Downtown/Brickell Area, responded to this reviewResponded 23 March 2014

Dear Valued Guest,

We truly appreciate your positive feedback.

We constantly strive to provide service that exceeds our guests expectations, and we are very pleased to learn we were able to provide that level of service to you.

We are looking forward to welcoming you back!

Kind Regards,
Olcay Dogan
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2014

We stayed 2 nights at the Courtyard Marriott Downtown/Brickell on Feb 13-15/14. Orginally we planned to stay only 1 night at the hotel but 4 weeks prior decided to stay an extra night and made the reservation for the additional night. Upon check in it was explained that we would be staying 2 nights and check in staff given 2 reservation numbers. ......all seemed simple and credit card was taken for payment coverage. At 11 am the next morning, we received a phone call from the front desk that we would have to vacate room/ check out as the hotel had no vacancy that night and they needed to clean room. I reminded staff on phone that we had a 2 night stay and that staff upon check in understood this and assured us we would be in same room. When they examine file they say yes indeed it was overlooked and we could stay the night in another room and that we had to physically check out and then check back in.....supplying credit card again. While trying to work the situation out over the phone, the house keeping manager knock on the door and told us we had to leave room ASAP as they had to clean it for arriving clients. After a 5 minute phone conversation and things seemingly not being understood I had to leave my room and go to front desk with my credit card and check out and check back into SAME room...Yes same room....I would not believe it if someone told me but it happened to me!!! Stafff were very freindly but did not see the problem with me having to physically check out and back in at front desk at 1115 am in my pjs. The hotel manager is amazing and has the people skills to deal with problems......a plus for MARRIOTT.



Hotel was clean but definitely over priced. We were lucky to get a room away from constuction but other clients complained of the noice and found it disturbing.



Reward promotion: My Partner was a new rewards members and thus we used his rewards number to get benfit of the stay 2 night get one night free promotion......however after staying it was impossible for the rewards center to give us the rewward offered. I called several times about the matter and the reward off could not be applied/received..despite the cliam made on check in and assurrrance. The reward center was impossible to deal with and was road block after road block ( As blog online stated that it was near impossible to recieve the reward and the reward center offer was a sham.) While 2 service people seemingly tried to apply the reward nothing could be done.....the trird attempt at receiving the reward resulted in verbal abuse from the male and got very heated. He was verbally insulting and attached my character. He was loud, abnoxious and questioned why I would want the reward applied to my same sex partner's reward number..His tone was degrading and I felt belittled by the interaction. HE kept me on the phone for 55 minutes, the majority of the time was on hold as he refused to let me speak to someone else.

Room Tip: Kepp away from construction site area and go to higher floor awy from construction in front of build...
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  • Stayed: February 2014, travelled as a couple
    • Value
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1  Thank brad6868
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PJimenez305, Front Office Manager at Courtyard Miami Downtown/Brickell Area, responded to this reviewResponded 20 March 2014

Dear Valued Guest,

Thank you so much for taking the time to detail your experience at our hotel.

It’s always great to hear what guests think about their experiences while here and it also helps us to improve upon the service we provide. I would like to apologize for the inconveniences you encountered and we are already looking into what exactly happened and how we can further enhance those areas to better suit our guests.

We would like to thank you again for your feedback and we hope to welcome you back in the future.

Kind Regards,
Olcay Dogan
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Miami Downtown/Brickell Area

Address: 200 SE 2nd Ave, Miami, FL 33131-2106 (Formerly Courtyard by Marriott Miami Downtown)
Region: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#31 Family Hotel in Miami
#32 Romantic Hotel in Miami
#40 Business Hotel in Miami
Price Range: £103 - £261 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Miami Downtown/Brickell Area 3*
Number of rooms: 231
Reservation Options:
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Also Known As:
Courtyard By Marriott Miami Downtown Hotel Miami
Courtyard Miami Downtown/Brickell Area Florida
Miami Courtyard
Miami Marriott

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