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“Favored hotel for those on people-to-people trips to Cuba”

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Crowne Plaza Miami Airport
Ranked #27 of 125 Hotels in Miami
Certificate of Excellence
Reviewed 6 August 2014

It was a clean, above average hotel. Service at the desk could have been a bit faster, but very accommodating when you get to the counter. Room was nicely appointed and the amenities were very special. I am a smoker so they gave me a sliding door near the pool and I was able to just slip outside. Food was not so good, hard to come by and there was a long wait. No idea as to the actual cost of the room as it was (mandatory) included in the trip to Cuba.

Room Tip: The area around the hotel is waiting to go somewhere else - airport, cruise ship, for me -- Cuba. Y...
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  • Stayed: March 2014, travelled solo
    • Rooms
    • Service
1  Thank Mary8235
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this reviewResponded 11 August 2014

Dear Mary8235, I am pleased to read that our front desk service was able to accommodate your request and provided you with a room that addressed your needs. I am a bit disappointed that the Food and Beverage operation could not provide the expected service during your stay.

Thank You for taking time to share your feedback.

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558 - 564 of 1,416 reviews

Reviewed 5 August 2014

The hotel is very close to Miami Int´l airport, the hotel provides free transportation round trip to the airport. The hotel is clean, has a good restaurant and nice rooms. The only incovinient is now they charge $ 13 for parking, other times I´ve stayed there they didn´t, so if you have a car rented and
will fly next day morning and will not use the car anymore return the car the a night before and get the shuttle to get back to hotel that was my case.

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank RandusFonseca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this reviewResponded 11 August 2014

Dear RandusFonseca, Thank You very much for the feedback provided following your stay with us. I am sure it will be helpful to others when searching for a hotel in the Miami Airport area,

May your future travels be relaxing and safe.

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Reviewed 4 August 2014 via mobile

We were on our way home from an international flight. We got to the hotel around 9 pm and had to leave around 6:45 am.
I was impressed with how easy it was to get to the hotel from the airport on the shuttle. Check in was quick and the person working at the front desk was very polite.

When we got to the room I noticed they had put us next to a family with several children. We could hear them in our room as if they were there with us. We assumed it would quiet down before we went to bed, so we didn't say anything.

We got back to the room at 10:30 pm. The noise on the floor hadn't changed. We could hear their tv and talking plain as day. We could hear doors slamming and people walking down the hallway and talking. The only time I couldn't hear all the noises was when the loud air conditioner was running. After laying wide awake for almost 2 hours, I finally called the front desk and asked them to address the noise issue. They said they would. About 10 minutes later, it was quiet enough to fall asleep. I slept for about 15 minutes and then was woken back up by people talking, doors opening and shutting, etc. It either finally got quiet around 2:30 or I was too exhausted to hear the noises anymore and I finally fell asleep for 3.5 hours before we had to get up to head to the airport.

It was nice having a hotel to go to for the evening but I honestly think we could have slept at the airport and would have gotten as much sleep there as we did at the hotel.

It was really disappointing how thin the walls were and how much noise you could hear through our door. I would not recommend staying at this hotel unless you can sleep through loud noises or don't need to sleep while you're there.




Stayed: August 2014, travelled as a couple
Thank Angie Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this reviewResponded 5 August 2014

Dear Angie Z, I am so very sorry that your stay with us did not turn out as planned and expected. Please accept my personal apology for not delivering the restful environment you should have been able to receive. We certainly should have been able to control this noise issue more effectively and will discuss this matter with our Guest Service Business partners during our next quality review meeting.
Again, I am very very sorry for the inconvenience and aggravation we have caused you. Thank You for providing us with the feedback and the opportunity to search for new ways to deal with the concern stated.
May your future travels turn out to be more restful and enjoyable.

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Reviewed 3 August 2014 via mobile

My boyfriend and I stayed here for two nights and felt more than welcome. The staff is beyond helpful and very nice. The rooms are up to date and very clean. And you can't beat the price!! We will definitely be back!! Thank you for making our wonderful little get away nice and relaxing just the way we wanted!!

Stayed: August 2014, travelled with friends
Thank maggieryan28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this reviewResponded 5 August 2014

Dear maggieryan28, loved reading that you had an enjoyable visit with us and are planning to visit again when returning to the area. Just let us know if we can be of any assistance.
Thank You for taking time to post this feedback. Until next time.

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Reviewed 2 August 2014

Best hotel in town bar was awesome the bartender ayub was very kind and professional will come back to say hi to him for sure excellent place to stay rooms are clear best food great hospitality great breakfast buffet all time

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank tatiana0404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this reviewResponded 5 August 2014

Dear tatiana0404, we would like to Thank You for the kind review posted and the endorsement of our business. My Business partner Ayub is flattered by his name recognition and wishes for me to communicate his appreciation.
We are looking forward to serving you again in the future, until then Bon Voyage.

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Reviewed 29 July 2014

Crown Plaza Miami International Airport

“Pleasantly surprised”
The Crowne Plaza is less than 15 minutes from the airport and 20 mins from the Port of Miami. The rooms are very clean and updated. The attendant at the desk was very helpful and pleasant. There are several restaurants across from the hotel (First warning: traffic can be a beast, so look both ways twice). The hotel has a restaurant and the adult beverages are delicious (Second warning: ask for the price of the drinks – A martini made with well vodka was $19.50) ouch! The only drawback to the bar is they are under staffed so the wait for your bill can ruin the experience.

If you are going to the Port of Miami, schedule your ride with the concierge as soon as you check in. The website does not tell you there is a $10 charge because they use third party for the transport. We did not get the breakfast included in the rate of the room and breakfast is between $15 -20 dollars for the buffet. If you are in a hurry, ask for your bill as soon as you place your order (they are under staffed in the breakfast room as well). We used booking.com and the rate was roughly $90 with tax included.

Overall I would definitely stay at this hotel again! Side note: I don’t recommend the Embassy Suites if it is another choice. The hotel is old and smells like mildew in the rooms.

  • Stayed: July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
2  Thank Hairgood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this reviewResponded 31 July 2014

Dear Hairgood, Thank You for posting this very informative and detailed review. I am certain that it will be appreciated by others planning to select a hotel when visiting or passing through Miami. We will certainly pay attention to our staffing schedule and attempt to predict business levels more effectively. We regret the aggravation this has caused you.
We are grateful for the endorsement of our hotel and look forward to welcome you again when visiting Miami.
May all your future journeys be relaxing and enjoyable.

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Reviewed 27 July 2014

After arriving at 9 pm in Miami, we had no problems to get to the Hotel because of the very Good Shuttle Service. Shortly After Check-In we needed to eat something... This wasnt a probleme because of the Buena Vista Lounge located in the Hotel serving food and drinks until midnight. Our Server, Ayub, was very kind and considerate. The food was good too why our late night dinner made our arriving nice. The room were clean and big enough for a family. All in all it was a good start in our holiday And specially for families arriving in the evening in Miami its a good choice to stay at this hotel !

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank Yannick385
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this reviewResponded 28 July 2014

Dear Yannick385, your thoughtful review is very much appreciated and will benefit others when selecting a hotel in the Miami Airport area.
Thank You, Herzlichen Dank, for taking time to publish your feedback. Wishing you safe and relaxing journeys.

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Additional Information about Crowne Plaza Miami Airport

Address: 950 NW 42nd Ave, Miami, FL 33126-3695
Phone Number:
Region: United States > Florida > Miami
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Romantic Hotel in Miami
#24 Business Hotel in Miami
Price Range: £98 - £187 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Miami Airport 3.5*
Number of rooms: 305
Official Description (provided by the hotel):
Convenience, comfort and personal service makes the Crowne Plaza Miami International Airport hotel an ideal destination for business and leisure travelers. The Crowne Plaza hotel MIA, located on NW Lejeune Rd, is only half a mile from the MIA terminals with 24-hour complimentary MIA shuttle service. Our hotel offers a complete package of guest amenities, including a full service restaurant, lounge, a South Beach style pool, and fitness center. Complimentary wireless Internet access is available in all 305 rooms and public space. To make your stay even more convenient, we offer on demand remote printing capabilities in our business center (complimentary for registered guests). This Miami hotel is within walking distance to many restaurants and entertainment. Transportation can be arranged to the Port of Miami and shuttle service is also available to the popular Dolphin Mall (both services are available for a small fee). Enjoy being just minutes away from trendy South Beach, Port of Miami, Coconut Grove nightlife and Coral Gables. **We are a non-smoking hotel.** The hotel is centrally located near Miami International Airport and putting all the excitement of Miami within easy reach makes us one of the most convenient hotels in Miami. ... more   less 
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Also Known As:
Crowne Plaza Miami Airport Hotel Miami
Miami Crowne Plaza
Crowne Plaza Miami Airport Florida

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