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Reviews (1,556)
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Reviewed 4 weeks ago via mobile

Stayed at The Crowne Plaza following a cruise for one night. I loved the hotel. The room I was given was large and was so clean. The bed was comfortable and I was able to get a late checkout which was great as I had a late flight. The only negative was the location of the hotel. There is nothing near the hotel to do. We took a Grayline bus to The Dolphin Mall for $20. The mall was really nice and we were able to have lunch there. There is a restaurant in the hotel which serves a buffet breakfast, but we we went to IHOP for which was .04 of a mile away from the hotel. We were able to use the pool which is located on the second floor next to the workout room. There are towels at the pool that you can use, so you don’t need to take them from your room. I highly recommend this hotel.

Stayed: June 2018, travelled as a couple
1  Thank lildebbie107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this reviewResponded 4 weeks ago

Dear lildebbie107, we truly appreciate the informative review and the recommendation of our hotel. very happy that you went out and about and explored the neighborhood.
Wishing you safe and enriching travels.

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Reviewed 4 weeks ago

When we were left stranded by Aer Lingus in Miami, the Crowne Plaza Hotel were there to provide a meal and bed for the night at a very reasonable price. Being an IHG Rewards member meant that we were treated very well and got a discounted price.

Room Tip: Very Helpful and Supportive at short notice
  • Stayed: June 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank johnbrennan2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this reviewResponded 4 weeks ago

Dear johnbrennan2018, very happy that we could provide some comfort during your unexpected layover in Miami. Thank You for your feedback and best wishes for safe and comfortable travels.

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Reviewed 15 June 2018 via mobile

When I arrived at 3 AM I found out my company and canceled my reservation,
however Melissa at the front desk found the old reservation reinstated it and did a great job.

Even got a pool side room
I stay here often and staff is always friendly

Stayed: June 2018, travelled on business
Thank Chris V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this reviewResponded 16 June 2018

Dear Chris V, Thank You for taking time to share your feedback with us and others. We truly appreciate your loyalty and will always show our respect for your loyalty through our efforts to provide you with the expected service. Should you ever need assistance, please do not hesitate to reach out to me.
Wishing you safe and relaxing travels.

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Reviewed 14 June 2018 via mobile

If you go to this hotel - make a point to stop in the Buena Vista bar and see Sayda & Wilson. They exemplify customer service!!! Always so personable and so helpful! Forget the other hotel bars nearby - stop here!!! They will make your day (or night)!!!

Stayed: June 2018, travelled on business
Thank ikewetterauer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this reviewResponded 15 June 2018

Dear ikewetterauer, very happy that you enjoyed your stay with us and the recommendation of the Buena Vista Bar. My Business partners are very focused on providing our visiting guests with special attention to ensure their satisfaction.
Hope to welcome you again, Meanwhile safe and productive travels.

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Reviewed 12 June 2018 via mobile

We stayed here for a wedding & I must say the rooms were clean, the bed was comfortable. Only thing the t.v. kept freezing up & the windows could use a good cleaning, otherwise I would stay here again.

Stayed: June 2018, travelled with family
Thank patricia i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this reviewResponded 13 June 2018

Dear patricia i, Thank You very much for the feedback provided after visiting our hotel. Happy to note that you enjoyed an overall comfortable stay. We will look into the TV freezing issue as I have not heard of it before. The windows will be addressed when the repainting of the building is completed in a couple of weeks, weather permitting.
Thank You for considering visiting us again when visiting the Miami area. Meanwhile safe and comfortable travels.

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