The location of the Hotel was great. The staff were friendly, but the quality of the room was bad, I did not like it. If you pay extra you get a big portion for breakfast, and the view for the ocean is amazing.More
The location of the Hotel was great. The staff were friendly, but the quality of the room was bad, I did not like it. If you pay extra you get a big portion for breakfast, and the view for the ocean is amazing.MoreShow less
Thank you for your recent review. I'm sorry that the room you were in did not meet your expectations and wish that I had known of your specific issues while you were here. However, I am very happy that our staff, location and breakfast options met with your approval. If you will contact the hotel directly when planning your next visit to South Beach we would appreciate the opportunity to improve your overall satisfaction with our hotel.
The hotel manager, Michelle, and staff were very courteous. I arrived for a two night/ two room stay during a high season weekend (Miami Int'l Boat Show) only to find my rooms were booked incorrectly through a travel site. Michelle not only accommodated my two room/two night stay, but at a rate that was very favorable when other hotels in the area were gouging visitors due to high demand on hotel rooms. The rooms were clean and bright. The location was fantastic with great access to the beach (directly across the street), restaurants and night life. Michelle and her staff were very accomodating and pleasant. An unusual experience in a high-turnover tourist setting. My travel group was pleased with the hotel and will plan on returning to the Majestic.
Thank you so much for your recent review! I'm happy to learn that our staff was so accommodating to you and your group. Please remember to contact the hotel directly when planning your next trip to South Beach so that we may offer you the very best possible rate!
The hotel has a fantastic location right on the beach by all the shops and restaurants. You can walk right across to the beach and they give you beach towels too! The clerks were really helpful and when I had an issue the GM was swift to help me out!
They have a good restaurant and you get a discount for staying!
Thank you for taking the time to submit your recent review! I'm glad that our location was so ideal for your trip. Each of us at Majestic South Beach are committed to providing the highest level of service to every guest staying with us and it is my pleasure to have personally assisted you during your stay.
The main reason for my stay at the Majestic was because of its prime location for my girlfriends bachelorette. Unfortunately it is because of the "hotels" prime location that they are able to charge visitors an arm and a leg. Since we were not going to be spending much time in the room itself we accepted the fact that it was not in the greatest condition. However, at times I did feel uncomfortable thinking about the level of cleanliness. Yes, the rooms were cleaned daily - to what standards? I'm not sure. It's possible that the room appeared dirty because of the age of the building. The water pressure in the shower was a trickle at best and the room had a musty odour and again I'm sure that has to do with the age of the plumbing etc. Walls were very thin and we could hear the people in the next room vomiting every morning. The front desk provided free bottled water which was a nice surprise. If you are going to Miami to party and only plan on using the room to sleep, shop around for a hotel, if you can't find anything reasonable - pick the Majestic.
Thank you for your review. I'm sorry to hear that we were unable to meet your expectations and wish that I would have had the opportunity to address your concerns during your stay with us. If you will consider contacting me directly the next time you're planning a trip to South Beach I'm certain we can improve the impression left with you.
Going into this (after reading reviews), my expectations were not super high but I was pleasantly surprised. The staff was very nice and accommodating. I knew that I was paying for the area. The location is great if you are looking at going to the beach every day or even just eating and drinking your way through South Beach. Most everything is in walking distance. It is not a luxury hotel. It gives you the basics and nothing by any means is brand new. Either way this ended up being perfect for us, as we were out and only came back to sleep later at night. The restaurant that is out front, is not part of the hotel but has pretty good food and drinks for all times of the day and they give you a discount on top of running daily specials.
Thank you for your recent review! I'm very happy to hear that we were able to exceed your expectations and meet your needs during your stay. As the Majestic is across the street from the beach, may I suggest a higher floor when booking an ocean view to have a less obstructed view and if you'll call the hotel directly we'll be happy to assist you with this the next time you're staying with us.
I stayed here for 4 days and it was the worst experience ever in my life ! I though i was checking in a hotel not in a motel ! With in two minutes of checked in I asked to get my money back so i could of left to checkin in a real hotel but they told me they wouldn't give my money back since i had checked in and i had pre-paid it! I wouldn't recommend this place even to my enemy! Its a big rip off! I had booked a sea view and when i got to the room i was looking at a building!
Thank you for taking the time to share your opinions with us and the tripadvisor.com community. I'm very sorry that we were not able to meet your expectations and yes, unfortunately when you book/pay for your reservation through a third party it is impossible for us to refund that payment.