I'd like to start by saying that I've eaten here twice before and both were great. The vibe, food and service.
This time however was terrible.
Service was impersonal; Starting with the Manager as we checked in. Last time I ate here I assumed it was just a bad day but he was arrogant, self important and doesn't have an ounce of charisma.
Bar drinks were nice and bartender suggested his favorites.
Table server was more concerned if our 4th person was going to show up than checking on our table, satisfaction or quality of food. It felt like a production line and we were just a number. He barely stopped by except when I asked for the check and he was back in seconds to grab my cc once I put it in the folder.
Chicken/mushroom shumai were great.
Pork BBQ ribs were rubbery and tough. We ate one of 8 and the server just took them and when I said "the ribs weren't tender so we didn't eat them" he responded with, "people usually love them but didn't offer to take them off the bill.
The sweet and sour chicken was tasty.
I always come back for the Peking duck and that is always great, it was this time too. But, I will find somewhere else for it from now on because of the reasons I've mentioned.
I think the Philippe Staff's complacency and lack of attention is why this 3rd time be my last and why Philippe on Saturday at 9pm was half full...a stark contrast to my first two visits when the place was jamming, packed and food was delicious.
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