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The Tides South Beach
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Reviews (1,195)
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All reviewsocean drivegay barsouth beachhigher floorwelcome drinkpeople watchingart decobeautiful hotelpool areafacing the oceanthe location is perfectluxury hotellounge chairsvalet parkingnoisemiamisobe
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873 - 878 of 1,195 reviews
Reviewed 25 July 2009

The Tides Hotel is a beautiful looking hotel. The staff is excellent. Very accommodating, well trained, always looking to please. HOWEVER, the hotel is located between two very noisy establishments. One is a bar, (remember the movie "Bird Cage"?) that has entertainers dancing in the street singing with a microphone at the top of their lungs well into the night. The other is a restaurant that has blaring recorded music or live outdoor bands performing at least till midnight. Complained about the noise but appears there is nothing the hotel staff can do about it except file a complaint with the police. It appears there is a noise curfew that prohibits loud noise after 11 pm but it is not enforced. Had our room changed to a higher floor but really did not help. Hotel is fine for people who do not mind loud noise interfering with their sleep or those who are out partying until the early morning hours. If you are interested in a relaxing, quite hotel, do not pick this one -or South Beach. Now, lets talk about South Beach. For the young. Sleezy, trashy environment. 42nd Street, NYC, in pastel colors. Lincoln Drive, forget about it. Again, nothing but 42nd Street stores. Nothing classy about South Beach.

  • Stayed: July 2009, travelled as a couple
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1  Thank deepeeNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheTides, General Manager at The Tides South Beach, responded to this reviewResponded 5 August 2009

Dear Guest,

Thank you for taking the time to share your recent experience with us. I regret that your stay with us was dissappointing mainly due to noise pollution. We make every effort to accommodate our guests and provide alternatives and was pleased that we were able to extend a suite change to a higher floor.

We were most delighted that you found our colleagues and service delivery to be excellent. We aim to provide consistent, reliable and personalized services and are truly pleased that we acheived this with you.

Once again, thank you for taking the time to share your most insightful and candid feedback with us. We remain at your service.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2009

I visited the Tides for my Anniversary. The hotel itself is spectacular. The rooms are amazing and the location is fantastic! It is right on South Beach next to great restaurants, hot spots and right across from the beach. The staff was in one word-wonderful. They knew it was my anniversary and they took care of us from A to Z, making us feel very special. They were polite and went out of their way to assist me and my husband, from restaurant/bar recommendations, traffic guidance, concierge assistance and making us feel welcome. Dave took great care of us when making the reservations, Garrett made us feel welcome upon arrival (and even told us what roads to avoid prior to our arrival) and Breanna was extremely helpful. Great hotel, great stay!

  • Stayed: May 2009, travelled as a couple
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1  Thank sdp34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2009

We stayed at The Tides at the end of last year and it was just perfect. The hotel is stunning and clean. The staff were so friendly and helpful. We were made to feel so special. We arrived at the hotel at 7am after a long flight and were taken straight to our room to check in and there was a basket of warm pastries and a platter of fresh fruit waiting for us. They checked us in whilst in our room so that we didn't have to stand in the reception. Such a nice touch. We also had a hand written card welcoming us to the hotel and the name of our 'personal assistant' should we need anything during our stay. Our room was stunning- ocean views and on a high floor. A dressing area, stunning bathroom with Molton Brown products that were refilled daily. We also didn't have any problems with noise from the street.

The food at breakfast in the restaurant was fantastic. Again the service was great. The pool area is great and again outstanding service where nothing is too much trouble. Everytime we left or entered the hotel we were given fresh bottles of Voss water. It was these touches which really made our stay. The hotel provides complimentary sunloungers and towels for the beach.

Loved it and wouldn't consider anywhere else in South Beach to stay. We will definitely be back!!

  • Stayed: October 2008, travelled as a couple
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4  Thank Travelux7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2009

Great location. Truly outstanding service, especially for kids. I recommend this hotel to anyone looking for a superb hotel. It's expensive but worth it!

  • Stayed: June 2009, travelled with family
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1  Thank kpvdc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2009

The finest boutique hotel we've stayed in. Staff who genuinely enjoy their job and every request was dealt with quickly and promptly. It was Hiphop weekend and the way we were able to sit in the outside bar watching the world go by was unique.
A special thank you and commendation to the Chef.
On the first night we attended the hotel's restaurant and timed it so we arrived 10 minutes after a party of 20 had been seated and so our food was very slightly delayed. We did not say anything (when it arrived it was delicious) but the next day the chef contacted us personally to apologise as one of the staff had reported to him that we had been waiting longer than normal for food. This was followed up by another senior members of staff who tracked us down to the pool to apologise and asked if they could do anything to make amends. We declined as, frankly, the service on that night was still better than most places in London. It is how a hotel respond when things do not go to plan that defines them. In this case I have no hesitation is saying that when we next visit South Beach we will only consider the Tides.

  • Stayed: May 2009, travelled as a couple
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2  Thank squeekles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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