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“Exceptional service”

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The Tides South Beach
Ranked #67 of 207 Hotels in Miami Beach
Certificate of Excellence
Las Vegas, Nevada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Exceptional service”
5 of 5 bubbles Reviewed 24 June 2010

Just returned from a brief stay at the Tides South Beach and I have to say that my expectations were absolutely exceeded. My wife and I had an overnight layover in Miami from a week in the bahamas, and had never been to South Beach so I decided to book the best reviewed hotel on Trip Advisory. Boy was the experience amazing. The impressive part is that we arrived at 8:30PM and unfortunately left at 4AM to catch a flight back home and STILL were wowed in that short amount of time. We also live in the mecca of hotel service in Las Vegas and are tough critics. We arrived to delicious complimentary martinis and were whisked right up to our room by Maria. She was amazing! I told her that we were hungry and I had the biggest craving for none other then a grilled cheese sandwich! Even though this was not on the menu, she said absolutely with a smile and without hesisitation and took our dinner order on a head piece talking directly to the F&B director right from our room! Nice! Before my wife could get out the shower, our food had arrived hot and delicious!! My wife ordered fish tacos and said it was the best she's ever had! Keep in mind, we just came from a 5 star resort in the bahamas and they still wowed us. She called personally to check on us and see how we enjoyed our meal. Only regret is that we couldn't stay! : { The rooms were spacious and very sexy in decor. Loved it! So Miami! If you're looking for the best, look no further then the Tides at South Beach!

  • Stayed June 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mason2k10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Tides_Hotel_Mgt, Manager at The Tides South Beach, responded to this review, 26 June 2010
Dear Guest,

We were most humbled to learn of your amazing experience at The Tides. It is truly gratifying when we touch the heart and soul of our guests even when they are with us for less than 24 hours.

We have especially thanked Ms Maria Marchi, Personal Assistant for the genuine and caring service that she afforded you and your wife. We concur that our grilled fish tacos are sublime!

We look forward to welcoming you back to your new home in Miami, hopefully for longer than eight hours next time. In the meantime, we remain at your service.

Sincerely,


Steven Rauscher
Director of Food and Beverage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,156 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Knoxville, Tennessee
Level Contributor
39 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 24 June 2010

I booked The Tides based on my Tripadvisor research and all of the glowing reviews. I was not disappointed! The service is top notch, not pretentious, and the property is amazing. The pool is relaxing and serene, pool service was wonderful (which can sometimes be lacking at resort hotels), and the lobby as well as our room were clean and decorated absolutely beautifully. Jose, Shirley, and others made our stay a true delight and I will absolutely return on future trips to Miami. If you like posh amenities but don't like to be "nickel and dimed" to death, this is the hotel for you. Courtesy bottled water in the lobby, a nice pastry and coffee breakfast, and beach chairs and umbrellas are all included in your room rate. The restaurant has delicious and affordable food and we enjoyed being able to have lunch at the pool every day. This hotel is awesome! Stay here!

Stayed June 2010, travelled on business
Helpful?
Thank cleekball
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Tides_Hotel_Mgt, Manager at The Tides South Beach, responded to this review, 26 June 2010
Dear Guest,

We were pleased to learn that you found your experience to be top notch and unpretentious. We have especially recognized Sheerley Castro and Jose Lema for the intuitive service that they afforded you during your stay.

Mr Gonzalo Rivera, executive Chef was especially proud that you found his cuisine delicious and yet affordable. We concur that our pool is a sanctuary for that well deserved respite.

We look forward to welcoming you back home soon. In the meantime, we remain at your service.

Sincerely,


Steven Rauscher
Director of Food and Beverage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level Contributor
30 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed 21 June 2010

I literally couldn't wait to get home so that I could write this review. My partner and I have been coming to South Beach for nearly ten years and have stayed in several different hotels (including a recent lackluster visit to The Standard) but we would never consider staying anyplace other than The Tides after this weekend. Before we even arrived the service was fantastic. Jose from guest services emailed us asking if we had any special requests or reservations we needed - we asked for dinner reservations for both nights and for a high floor...both were accomplished, and when we arrived they informed us we had been upgraded to a better room category on the 8th floor. We came in to find a fruit plate along with a handwritten note from Jose welcoming us to the hotel and attached confirmations for our dinner plans.

The room itself was beautiful. A large walk-in closet/dressing area was followed by a sumptuous bathroom and our sleeping/sitting area, which overlooked the beach, had vaulted ceilings and comfortable furniture. The bed was great as was the gigantic flat screen TV. Also, LOTS of towels in the bathroom, which were replenished at turn-down in the evening.

By the end of the first day, the staff was welcoming us back in by name and always extremely friendly and helpful (in Miami, you can't take that for granted...other places we stayed the staff was dripping with attitude and the waiters barely able to stand the customers, a culture bred by the fact that most places tack on a 18% tip automatically). We had dinner in the restaurant once which was great and breakfast twice, also very nice. Food and beverages are pricey but when you're on vacation by the beach it's not unexpected. You do have to cross Ocean to get to the actual beach (there's a pool at The Tides, but it's small and very secluded - great for some maybe but no "scene" and no breeze on hot days!) but there are complimentary umbrellas and chairs waiting for you.

We will definitely return to The Tides.

  • Stayed June 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jimmysi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Tides_Hotel_Mgt, Manager at The Tides South Beach, responded to this review, 26 June 2010
Dear Guest

Thank you for your extraordinary feedback from your recent stay with us. We pride ourselves in providing intuitive personalized services and were most pleased to learn that we were able to make your experience most memorable. Mr Jose Lema, Guest Recognition Coordinator is truly an asset to us and sets the tone for all our guests prior to their arrival at The Tides.

We look forward to welcoming you back to your new home in Miami, and in the meantime, remain at your service.

Sincerely,

Steven Rauscher
Director of Food and Beverage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
naples,florida
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 21 June 2010

We were staying at another hotel (Hotel Victor) on Ocean Drive and were not pleased with our room or service. While walking on Ocean Drive, walked into the Tides and were very impressed with the hotel and decided the next time we were in South Beach, we'd definitely stay at The Tides. Upon checking out, we spontaneously decided to extend our stay if we could stay at The Tides.
At the front desk, we were greeted by Sheerley, who was simply a delight. She did whatever she could to find us the best room at the best value for the night. In addition, gave us fabulous recommendations for dining, made our reservations etc. We were so well taken care of at The Tides, that we decided to stay yet another night. All that front desk staff, including Acting Mananger, Jorge Gutrerrez, Brooke, Heidi and Alan (valet) were so helpful. The bartender, Chris, made us feel so welcome to enjoy the terrace. Angel, who was our server at the bar, also provided us with excellent service. The housekeeping staff, had our room in impeccable condition.
On our last day at The Tides, we decided to take a little break from the sun and watch a movie (every room has a DVD player and there is a large selection of movies available at the front desk at no cost). To get in the spirit of the movie, we wanted some popcorn and though it's not on the room service menu, the kitchen sent up a big bowl, compliments of the house, for us to enjoy.
Because we enjoyed our stay so much, we asked to speak to the General Manager, Steven Rauscher, after checking out, to give our positive feedback in person. We also mentioned that we were planning a trip to LA and were told about The Tides sister properties in the area. Steven took our information and had someone from their corporate office contact us within a day. We are actually booked at their sister property, L'Hermitage, in LA! All because of our exceptional experience at The Tides.

  • Stayed June 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paradisio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Tides_Hotel_Mgt, Manager at The Tides South Beach, responded to this review, 26 June 2010
Dear Guest,

Thank you for taking the time to share your most exceptional feedback from your recent stay with us. We were most pleased to learn that our colleagues went above and beyond the call of duty and successfully touched your heart and soul.

We have especially recognized Sheerley Castro, Heidi Lisenbee, Brooke Kegley, Jorge Gutierrez, Alain Trigoura, Angel Esperon and Chris Santana for the excellent service that they provided. We trust that your travels to L’Ermitage, our sister property in Beverly Hills was memorable. Until your travels bring you back to Miami, we remain at your service.

Sincerely,

Steven Rauscher
Director of Food and Beverage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 18 June 2010

I researched a ton of 5 star hotels on Ocean Drive and was 110% impressed with The Tides. This place has 6 star servive, if there is such a thing. The staff simply can't do enough for you. It's almost like they're on commission to be more accommodaing that the previous member of staff!! The room we stayed in was huge and spotlessly clean. The bed was probably the most comfortable one I've EVER slept on. Great location, with all the great stuff that Ocean Drive has to offer is all within a comfortable stroll. The nightlife noise isn't an issue at all. The pool is big enough and charming and the only possible fault I could find is that they really do need a jacuzzi to compliment the pool area. The food was amazing (we ate appetizers on the front veranda area which was a real nice experience) and they even gave us a welcome martini, which was a nice touch. Something as simple as a bottle of complimentary water each time you leave the hotel is yet another unmatched standard that is an indication of the level of quality that the Tides has to offer. An all around wonderful experience.

  • Stayed June 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Colin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Tides_Hotel_Mgt, Manager at The Tides South Beach, responded to this review, 26 June 2010
Dear Guest,

We were delighted to hear of your high praise of 6 Stars from your recent stay with us. We pride ourselves in delivering exemplary services and were most proud that we exceeded your high expectations.

We continuously strive to improve and upgrade our product and services and were pleased that you noticed our newly upgraded bedding in our suites. We were especially humbled with the recognition of our culinary offering being amazing.

We look forward to welcoming you back to The Tides soon. In the meantime, we remain at your service.

Sincerely,

Steven Rauscher
Director of Food and Beverage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Hope, Pennsylvania
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 14 June 2010

We just returned home from a six night stay at The Tides and had a wonderful and memorable trip. The hotel staff goes out of their way to make sure all your needs are attended to. They greet you by name and give exemplary customer service to all the guests. The location is super with very large and spacious rooms overlooking the ocean. A large closet with plenty of hangers, two plush robes, great towels that are frequently changed and replenished, a spacious bedroom with gorgeous views, are only some of the ammenities at The Tides. We really enjoyed the front terrace for drinks and dining while watching the people walk by! Francisco was always so helpful and gave us great restaurant recommendations-thanks to him and all the others that made this a memorable trip!

  • Stayed June 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kathyofagan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Tides_Hotel_Mgt, Manager at The Tides South Beach, responded to this review, 17 June 2010
Dear Guest,

Thank you for your most rewarding feedback. We pride ourselves in delivering memorable and personalized services and were truly humbled to learn that our colleagues exceeded your expectations.

We have especially thanked and recognized Mr Francisco Silva, Personal Assistant, for the intuitive service that he afforded you during your stay.

We look forward to welcoming you home soon and in the interim, we remain at your service.

Sincerely,

Steven Rauscher
Director of Food and Beverage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco
Level Contributor
28 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 10 June 2010

Wow!!! I mean we only expect that statement from our regular Four Season Hotel stays ;)
Phenomenal location, if you're looking to be in the middle of it all, over the top service starting from the bellman, great rooms, and amazing decor!!!! I wasn't expecting much and was truly blown away. The gentlemen who checked us in even called to see if we needed anything- how often does that happen? Unfortunately, the service at their restaurant was not great and I hate to mention it, but it might be good to know.. Overall, great two night stay after our week trip to BVI. Thank you for a wonderful and memorable stay. We will never forget the service you provided us, and that's what makes a hotel succeed!!!

  • Stayed May 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank finetraveler0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Tides_Hotel_Mgt, Manager at The Tides South Beach, responded to this review, 17 June 2010
Dear Guest,

We were delighted to hear of your high praise from your recent stay with us. We pride ourselves in delivering exemplary services and were most proud that we exceeded your high expectations.

I was disappointed to learn that we fell short in respect to service at La Marea. Please rest assured that we have shared your feedback with our team and have addressed this to prevent future such guest dissatisfaction. We look forward to regaining your trust.

Truly thrilled that you were otherwise blown away. We look forward to welcoming you home soon.

Sincerely,

Steven Rauscher
Director of Food and Beverage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Tides South Beach

Property: The Tides South Beach
Address: 1220 Ocean Drive, Miami Beach, FL 33139 (Formerly King & Grove Tides)
Phone Number:
Region: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#36 Romantic Hotel in Miami Beach
#46 Luxury Hotel in Miami Beach
#53 Family Hotel in Miami Beach
#53 Business Hotel in Miami Beach
#53 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — The Tides South Beach 4.5*
Number of rooms: 44
Official Description (provided by the hotel):
The Tides South Beach is an iconic hotel located on Ocean Drive, just steps from the crystal water of the Atlantic Ocean and Miami’s most exciting dining and nightlife locations. Originally built in 1936, the hotel’s architecture is rich with Art Deco influences, creating a nostalgic environment for The Tides’ unique brand of modern luxury. The Tides features forty-four stylish luxury suites all offering expansive ocean views. Spacious hotel accommodations range from Oceanfront Studio Suites of 550 square feet to the 2,600 square foot Tides Suite. ... more   less 
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Also Known As:
King And Grove Tides
King & Grove Tides Hotel Miami Beach
Tides Hotel Miami Beach
Tides Miami Beach
The Tides South Beach Miami Beach, Florida

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