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“Brilliant beyond belief”

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The Alexander All-Suite Oceanfront Resort
Ranked #157 of 212 Hotels in Miami Beach
Reviewed 28 September 2013

Recently stayed in the Pent House suite, was beautiful! Was really a home away from home. The staff made you feel welcome the moment you step inside. Set a great tone for the hotel! The lobby and second floor were furnished beautifully with timeless pieces. The pool needed some more attention. However, two mins away from the beach which was quiet - perfect!

Room Tip: Rooms with a view of the beach are just delightful! However, be aware the hotel is some distance awa...
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  • Stayed: September 2013, travelled with family
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1  Thank Bill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mariela I, Front Office Manager at The Alexander All-Suite Oceanfront Resort, responded to this reviewResponded 1 October 2013

Thank you for taking time to review our establishment. We are glad that our staff was of service to you and they made you feel welcome. We are one of the very few hotels that try to retain originality yet keep up with changing times. This as you mentioned is evident through our timeless pieces of furniture. In order to keep up with the ever evolving world, we do perform minor renovations here and there. Unlike other hotels, we are fortunate to have two swimming pools and direct access to the beach as well as a number of elevators and stairs. Whilst renovations and or updates are being performed we are happy to say we have alternative options of service.

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Reviewed 22 September 2013

I liked very much the hotel , it's more furnished apartment then a hotel , rooms ares spacious , very good location .
Every thing you would like to have is there , dishwasher , washing machine , dryer and electric toilet .
The pool are need some attention .

Room Tip: Three bed room room overlooking the ocean from the side.
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  • Stayed: August 2013, travelled with family
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Thank tito67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2013

I really like the hotel. Rooms are spacious. Great customer service. Nice location. Lovely ocean views. My kids enjoyed the pools and I loved the spa. Delicious food in the bar outside. Kitchen was ready to use with all you need from dishes to pots. Even coffee , tea and sugar were there. We had a great time with my family. I recommend the hotel. We will definitely go back soon.

  • Stayed: September 2013
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1  Thank Mbenero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2013

After being travelling for more than 12 hours, the worst thing can happen to any guest is to come across with someone like "Linda", at The Alexander's Front Desk. It's difficult to have a good stay or see the hotel with good eyes after such a bad first impresion. She is the most impolite and rude person I ever came across in my life working at a hotel, and what is more disturbing about this is that she seems to have some control over the rest of the employees that tryed to intervene to help the customers.
But that is not the end of the nighmare..
The lobby is a replica of Disney's The Twilight Zone Tower of Terror, the same smell, music, furniture, light...!
Then you will find out that only one of the two elevator works for the whole building, meaning 10 or more minutes wait every time.
Once you get to your suite's floor, the damp smell of the corridors invade your senses.
It doesn't matter if you get a renovated suite or not, the damp smell is all over the place. The building is so old and so poorly maintained that the smell, insects and dampness are all over. The same happens with the insects: cockroaches, ants, fleas, they have it all. We brought home in our luggage a colony of insects and their eggs!
It doesn't matter the view either: windows are so dirty from the outside that it's impossible to see anything.
There are two small and dirty pools, one was also "under maintenance" (close), the other overcrowded. The passage to get there is also depressing. The jacuzzi was also closed.
The beach in front of the building is taken by a criminal gang who rents chairs, umbrellas and jetskis. They will mistreat you if you dare to sit close to the area they consider their own.
I don't recomend this place at all, even if your budget is low.

  • Stayed: September 2013, travelled with family
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7  Thank Pam70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mariela I, Front Office Manager at The Alexander All-Suite Oceanfront Resort, responded to this reviewResponded 15 September 2013

We always prefer to see the good reviews … and fortunately, there are many of those. Please allow us to disagree with many of the items mentioned in your review. One thing is for sure, pests are NOT welcome at the Alexander! Our Chief Maintenance Engineer schedules cutting-edge pest prevention procedures on a frequent and regular schedule to assure that our guests don’t have such encounters.
We want to let you know that the lower level at the pool is currently undergoing renovations, set to be done by the end of October. The upper level pool is open for our guests to enjoy and its 5’ deep allowing for diving and a maximum of 70 people can swim at the same time which speaks itself about the size. Our certified (and expert) pool technician takes his work very seriously… each morning, we begin the day with sparkling clean waters for our guests to enjoy, and this makes the pool areas the busiest part of the resort.
Our completely updated state of the art elevators will be all up and running at end of September. As of now we are just finishing one of them and there are 3 more elevators to be used by our guests.
The beach is not taken by a criminal gang but by a respected company and a small part of the beach must be closed for security reasons in order for people not to come too close to the Jet Ski coming in and out of the ocean.
For the lobby to be a replica of Disney's Twilight Zone Tower of Terror- well that was more then puzzling for me- in my years as a manager at the Alexander, I can’t recall ever hearing a negative review of our lobby with its historical character and significance that makes the Alexander so special and unique.

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Reviewed 6 September 2013 via mobile

I enjoyed my staying in Miami in a nice convenient apartments with such a great views and great anmenities. Im coming from MA and even though there are pools here the one at your complex were very clean and warm, I was able to swim I would definitely stayed over again. Thank you Alexander

  • Stayed: September 2013
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1  Thank jodiend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mariela I, Front Office Manager at The Alexander All-Suite Oceanfront Resort, responded to this reviewResponded 12 September 2013

Dear guest,
Thank you for the great review! We are glad we were able to make your stay comfortable and you enjoyed our pools better than the one in Massachusetts :) We do try to make each and every guest feel like they are in their comfort zone and we are excited to see you are willing to visit us again n the future
Warmest Regards
Mariela

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Reviewed 4 September 2013

We stayed at the Alexander for Labor Day weekend and found it to be a very enjoyable place to stay. The pools were very kid friendly with a beautiful waterfall. Close access to the Beach and love the Tiki Bar right by the pool. The food was surprisingly excellent the burgers were to die for. We would definitely recommend it and will look forward to staying there again.

Room Tip: Lower numbers equal closer to the ocean. I think the southview is probably better.
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  • Stayed: September 2013, travelled with family
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Thank Danny R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mariela I, Front Office Manager at The Alexander All-Suite Oceanfront Resort, responded to this reviewResponded 6 September 2013

Dear guest,
Thank you so much for sharing that you enjoyed your stay with us! It is wonderful to read your comments and we will be sure to share them with our team. We all hope to have you back soon for another unforgettable holiday
Sincerely
Mariela

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Reviewed 4 September 2013

The Alexander Resort fit all the needs of our family traveling to a wedding in Miami. We stayed in a 2 bedroom suite with a living room, smallish kitchen and eating area.
The space was large and clean with views of the Canal and Ocean.
The help was very nice except for a small problem with a bartender who was more in to talking to friends than waiting on guests and making sure they got their meals and drinks.
There is a beautiful beach right out front. They do charge for chaises etc. which I feel should be included in the room cost and not an add on. Many places do charge for amenities like that but if you sit in chaise by pool there is no cost.
We would definitely stay there again because the overall experience was quite good.

  • Stayed: April 2013, travelled with family
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Thank wfk4854
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mariela I, Front Office Manager at The Alexander All-Suite Oceanfront Resort, responded to this reviewResponded 6 September 2013

Thank you for the great review! I’m glad you and your family enjoyed your stay as we do try to make each and every guest feel like they are in their comfort zone. I appreciate your comments regarding the lounge chairs- just a clarification for the audience that there is no additional charge for them at the pool. I can assure you your comment about he service at the bar did not go unnoticed. We apologize
I hope we get to have you back again!
Regards
Mariela

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Additional Information about The Alexander All-Suite Oceanfront Resort

Address: 5225 Collins Ave., Miami Beach, FL 33140-2570
Region: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#13 Top resorts Hotel in Miami Beach
#28 Business Hotel in Miami Beach
#44 Family Hotel in Miami Beach
#106 On the Beach Hotel in Miami Beach
Price Range: £144 - £354 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Alexander All-Suite Oceanfront Resort 3*
Number of rooms: 150
Official Description (provided by the hotel):
Enjoy spacious luxury Miami Beach suites accommodations ranging in size from 920 to 1250 square feet, including a master bedroom with attached master bathroom, full kitchen, living and dining room, and a terrace that offers magnificent views of either Miami’s Inter-coastal waterway and the Atlantic Ocean.The Alexander All Suite Oceanfront Resort is a tropical paradise set on an acre of lush gardens with exotic flowers. Relax by our two lagoon-shaped swimming pools or opt for a private poolside cabana. Miami Beach is just steps away where you can sink your toes into the powder-white sands, soak up the sun, and listen to the waves lap along the shoreline. ... more   less 
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Also Known As:
The Alexander All-Suite Oceanfront Hotel Miami Beach
Alexander All Suite Oceanfront Resort
Alexander All Suite Oceanfront Hotel
The Alexander All-Suite Oceanfront Resort Miami Beach, Florida

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