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“Be Aware of Possible Bed Bugs”

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The Alexander All-Suite Oceanfront Resort
Ranked #139 of 207 Hotels in Miami Beach
New York City, New York
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Be Aware of Possible Bed Bugs”
1 of 5 bubbles Reviewed 5 December 2010

We just came back from 3 days stay at Alexander Hotel in Miami. My mother-in-law developed an itch on the second day of our stay. I am a physician and I first thought that the itching was due to some sort of seasonal or food allergy. Today, my wife told me that she found and killed a little bug in the suite. That has prompted me to take a look at the rash on my mother-in-law's upper back and sure enough, it was a linear cluster of red and raised lesions. The constellation of these findings are suggestive of bed bugs, though I can't be 100 percent sure. Location is great for beach goers and service is fair, however; the hotel is very old and certainly needs a major renovation. We have just called and informed them about the possible bed bug problem after spending hours trying to quarantine all the cloths we have brought back from Miami. Once again, please use your own judgement and remember that I am not a bed bug expert, I am just a concerned customer.

  • Stayed December 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
5 Thank He1348
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,255 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
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Derby England
Level Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 29 November 2010

We read review[s] a few days before our stay at the hotel and were horrified at some of things we read, however, we went with an open mind but with some trepidation.
I can't comment on other peoples experience[s] but on arrival we wondered if we were in the same hotel [as some of the reviews we had read]
Valet parking was a breeze [o.k a bit steep at $26 per night, but standard for the area and cheaper than some hotels a few blocks down] the guys were polite and couldn't do enough to help. Had I wanted a conversation on world politics, then I may have had a communications problem but I didn't and their english was more than adequate to tend to my needs....The first to get my car out at the start of the day got a $2 tip which I think went into a pool anyway.
Front desk staff were amazing at check in, during my stay and at checkout. We had booked a junior suite and was put into a beautiful marble floored 2 bedroom suite [617] with fully equipped kitchen, a monster flat screen [TV] in the living area and smaller flat screen tv's in the bedrooms. The master bedroom had a huge king size bed.
We stayed 13 nights and were given a promotion that meant we only paid for 11..how cool is that? I had problems with the keycard access to the fitness centre not only was I issued with new ones but the front desk personnel came along with me just to ensure that the replacement card work correctly. On top of that, she gave me and my wife complimentary breakfast vouchers for 2 days even though we were doing our own catering. I had problems with my debit card - no problem - a few phone calls and a fax from mangement - all sorted. Check out is at 11a.m, I needed a late checkout as i wanted to go deep sea fishing -no problem we were checked out at 3 p.m - no extra cost.
Concierge services helped us out with all out enquiries, trips, maps, directions, local info et al. Special mention to Shiraz.
Housekeeping serviced our suite everyday and every night extra towels and a bed turn down service was offered [We tipped $2 daily which may have helped to "oil the wheels"]
The fitness centre and general resort facilities [pool, sauna, beach, children play area.. et al] were fine for what we needed and as we spent most of our time touring the Miami area or just chilling out in our suite I can't give any in depth comments.
The prices at the bar and restaurant seemed high, but again, is standard for the locale but as we did our own shopping and catering it was not a problem for us. But the complimentary breakfast that we had was fine and the staff were very friendly and attentive. Sure we've had cheaper $3.99 cholesterol fests up in Orlando but you wouldn't expect that in a 4star hotel would you?
My only gripe really was internet access. This was provided by a 3rd party organisation and at $0.25/min I found quite expensive as I kept daily scrutiny on credit/debit card accounts, emails and general internet browsing. I don't believe wireless was free either. However, I did find out that for a $5 month subscription, you could have 2 hour access everyday at the local library. But unles you walked or bussed it there [ at least 30 blocks], you would have to take parking costs into consideration.
The hotel was rather quiet at the beginning of our stay and we attributed this to the season, there was, however, a great deal of activity during weekends and later in the stay.

The hotel is sorrounded by other hotels so general amenities are not nearby perhaps 20 blocks north or south. There seems to be regular bus services in either direction along Collins Avenue, however, you cannot go amiss with your own transport.
All in all we had a wonderful stay in Miami, at the Alexander hotel and will definitely be back...... DO STAY THERE....you will be well looked after.

  • Stayed November 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank glenne_n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, Florida
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 11 November 2010

This hotel has a nice pool and on the beach. However, the service is HORRIBLE! Luckily, I only stayed for one night ($355.00) for a deluxe suite. The valet service made me wait in my car for 15 minutes and then did not take up my luggage. After waiting 50 minutes for my room to be ready, the valet made me walk to the garage to pick up my luggage!! The staff doesn't speak English and definetely doesn't understand it either! No one was friendly or courteous. The 20% tip is automatically added to everything, so no one went out of their way to be nice. At brunch, I waited to be seated a party of 8 and was assigned 2 separate tables of 4. They could not join tables in an EMPTY restaurant. I had to join the tables myself! This hotel is rundown, old and VERY empty! I'm not surprised. This is a bad impression of luxury hotels in Miami Beach! DO NOT STAY HERE!! I'm from Miami and we have excellent hotels with very friendly and serviceable staff that will make your stay fabulous! I've had better service at Days Inn for $59!

  • Stayed November 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
3 Thank worldtraveler1996
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Miami Beach hotels

gibraltar
Level Contributor
141 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed 26 October 2010

We've just returned to Europe after 4 weeks at the Alexander, we visit a couple of times each year and it gets better, we love the pool area & lovely beach, the suites are large the one we had a 2 bed was 115sq mts with great views over the beach and to down town Miami, staff are really nice. South Beach is 5 mins by cab with the Art-deco area & busy night life

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yuervtttt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vvergara, General Manager at The Alexander All-Suite Oceanfront Resort, responded to this review, 4 November 2010
Thank you for returning to The Alexander Hotel and for your positive review. See you on your next trip!! Please make sure you ask to see me - I would love to personally meet our repeat guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Old Greenwich, Connecticut
Level Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 19 October 2010

We stayed for 3 nights and had a great time. Service was excellent, rooms were clean and well maintained. Location to golf and nightlife was perfect. Nice pool and easy access to beach. Prices were a little steep for drinks and food.

  • Stayed October 2010, travelled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank AMF3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yorkshire
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 7 October 2010

gorgeous rooms would be perfect for a family that are going to stay in and cook! pools were nice the pool bar prices were higt $20.00 for a tuna sandwich and a coke!, you had to pay for the sunbeds on the beach, which we havnt had to before, toe concierge was incredibly helpfull and staff were friendly. cost $15 to get a cab from the hotel down to the restraunts and bars of south beach, if your single/couples and going to be going out on an evening then id stay on south beach- we did last time its noisy but easier than getting cabs,

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nellienooo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneva, Switzerland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 3 September 2010

- 90% of the time no towels were available at the pool. we had to wait
sometimes more than an hour to get some from the staff.
- there were no cleaning services during the day nor supervisory to
ensure the pool regulations were followed. as a result, the pool and
surrounding was at all time very dirty with empty glasses and all kind
of garbage left by some guest. furthermore, the level of water was too
low to allow the water to be filtered until we got some heavy rain a
right before the end of the stay. as a result, we stop going to the pool
- for the rest the staff is friendly for some and not for the others.
basically a big No because swimming pool is a big part of the fun and it was definitely not clean.

  • Stayed July 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tbb26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Alexander All-Suite Oceanfront Resort

Property: The Alexander All-Suite Oceanfront Resort
Address: 5225 Collins Ave., Miami Beach, FL 33140-2570
Region: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#12 Top resorts Hotel in Miami Beach
#28 Business Hotel in Miami Beach
#44 Family Hotel in Miami Beach
#95 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): £££
Hotel Class:3 star — The Alexander All-Suite Oceanfront Resort 3*
Number of rooms: 150
Official Description (provided by the hotel):
Enjoy spacious luxury Miami Beach suites accommodations ranging in size from 920 to 1250 square feet, including a master bedroom with attached master bathroom, full kitchen, living and dining room, and a terrace that offers magnificent views of either Miami’s Inter-coastal waterway and the Atlantic Ocean.The Alexander All Suite Oceanfront Resort is a tropical paradise set on an acre of lush gardens with exotic flowers. Relax by our two lagoon-shaped swimming pools or opt for a private poolside cabana. Miami Beach is just steps away where you can sink your toes into the powder-white sands, soak up the sun, and listen to the waves lap along the shoreline. ... more   less 
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Also Known As:
The Alexander All-Suite Oceanfront Hotel Miami Beach
Alexander All Suite Oceanfront Resort
Alexander All Suite Oceanfront Hotel
The Alexander All-Suite Oceanfront Resort Miami Beach, Florida

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