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“Staff went Above and Beyond”
Review of Impala Hotel

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Impala Hotel
Ranked #13 of 212 Hotels in Miami Beach
Certificate of Excellence
Reviewed 9 November 2013

Just returned from two a two night stay at the Hotel Impala. The hotel is in an excellent location - walking distance to the beach and great restaurants. The room was a bit small, but we spent very little time there so it didn't matter. Anything the hotel might lack is quickly out weighed by the excellent staff!

Romain gave us great recommendations for dinner and went out of his way to speak to the waitress & get us a table at Havana 1957! The second night he again assisted us with reservations at Nuvo - both were on Espanola Way - so much fun! Maud was also amazing, assisting us with a beach chair and directions to shopping! I would recommend this hotel for their excellent staff & service and because it's clean and very cute!

Thank you Hotel Impala for making our brief stay in Miami, so wonderful!

  • Stayed: November 2013, travelled as a couple
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Thank JMcT2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christelle T, General Manager at Impala Hotel, responded to this reviewResponded 22 November 2013

Romain and Maud thank you for such a great review. From the time of your arrival at the Impala Hotel until your departure we want you to have a great experience. We do apologize that you felt your room was a bit on the smaller side, maybe next time when you visit we can select a room type that is more spacious to accommodate your needs. I’m am delighted to know the staff was able to make up for this in other ways, like securing dinner reservations and assisting with a beach chair. Romain and Maud want you to know it was their pleasure to assist you. Next time we hope your stay will not be as brief and we can do even more to make your stay that much more pleasurable. Excited to see you again!

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466 - 472 of 823 reviews

Reviewed 4 November 2013

Not sure what else to say. The location of the hotel is ideal. Close to the beach and the art deco delights of South Beach. Our room was large, had everything we needed and more including a beach bag with beach towels. The bed was a delight to sleep on. All these thing make the hotel avery good place to stay. What makes it excellent is the staff. Always friendly and smiling with great suggestions for what to see, do and eat in the area. Can't wait to come back and say hi!

  • Stayed: September 2013, travelled as a couple
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Thank AusTripPlanner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christelle T, General Manager at Impala Hotel, responded to this reviewResponded 22 November 2013

Thank you for such a great review. Great guest like yourself are who makes our work days pleasurable and allows us to always be friendly with a smile. We delight in knowing that we took part in our guest having a pleasant experience while and Miami Beach. We want our guest to always feel comfortable (both awake and asleep)! Please do come back soon, we are looking forward to it!

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Reviewed 4 November 2013

I went with my family. A great hotel! The employees are so receptive and gentle. The only negative point was that there are no elevators, but as there are only two floors, there is not a big problem! We recommend!

  • Stayed: October 2013, travelled with family
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Thank Aline B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christelle T, General Manager at Impala Hotel, responded to this reviewResponded 22 November 2013

Thank you! Indeed there are times when an elevator would be handy but as you said we only have 2 floors and so far we have been able to work around it! If I may add, we do encourage our guests who travel with a lot of luggage to inform us in advance in order to better prepare their arrival! Thank you for sharing!

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Reviewed 2 November 2013

Very nice hotel. Very clean and the rooms had a nice roman feel to them. The staff were extremely friendly and it was in a great location only a couple of minutes walk to south beach. The hotel had a very intimate feel to it which made it much more enjoyable. It was perfect.

  • Stayed: September 2013, travelled as a couple
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Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christelle T, General Manager at Impala Hotel, responded to this reviewResponded 19 November 2013

When we hear the words perfect, our hearts melt. Thank you for allowing the Hotel impala to be perfect to you and for you. Our Mediterranean style décor is designed to allow the feeling of intimacy. Our staff thanks you for your great review and we look forward to seeing you again soon.

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Reviewed 1 November 2013

The Impala Hotel is very nice, a little bit away from the noisy Collins Avenue. The location is perfect: near the beach, shops and restaurants...
The rooms are clean, well decorated, the staff very kind and helpful.
I'll be back!

  • Stayed: October 2013, travelled with friends
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Thank Quentin_OD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christelle T, General Manager at Impala Hotel, responded to this reviewResponded 19 November 2013

Thank you for the great review on the Hotel Impala and our very kind and helpful staff. We are honored to have met your expectations and we definitely look forward to your future visits.

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Reviewed 25 October 2013

We were very happy with our stay at Hotel Impala. The hotel is ideally located on collins st (thankfully, the quieter street running between the strip and ocean drive). Check in was seamless and the staff were all very helpful and pleasant throughout our entire stay. Again, Romain was helpful with restaurant suggestions in the surrounding areas. The rooms are a good size, immaculately clean and nicely decorated. Nespresso machine in the room was a nice touch, perhaps a couple more capsules might have been nice. Not much to say about Impala that hasn't already been said a hundred times. Point-blank, in an area full of hotels - some good, some not so good - you can be assured that this one is a good choice.

  • Stayed: October 2013, travelled as a couple
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Thank aussiehotelinspector
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christelle T, General Manager at Impala Hotel, responded to this reviewResponded 19 November 2013

It is a pleasure to know that you consider us to be a good choice. We never get tired of hearing our guest compliment the hotel and the staff. When guest like you and the many others who show gratitude for the services we offer, this encourages the staff at the Impala Hotel to continually aim to please. The next time you are in Miami please visit with us and also us to provide excellent service to you once again.

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Reviewed 25 October 2013

Stayed there for two nights and it was perfect. Great hotel, great location, fantastic service, beautiful rooms and very helpful and friendly people running it! Bottom line: my new number 1 in middle class hotels in Miami Beach

Room Tip: Unit 100! The best!
See more room tips
  • Stayed: October 2013, travelled on business
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Thank Markus H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christelle T, General Manager at Impala Hotel, responded to this reviewResponded 19 November 2013

Thanks for the awesome review. We are glad to be your new number one and we aim to always be on the top of your list! Our staff takes pride in knowing that at checkout we have met you expectations and sometimes even exceeded them. We look forward to your future stay with us and will go above and beyond in every visit you make to the Impala Hotel.

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Additional Information about Impala Hotel

Address: 1228 Collins Avenue, Miami Beach, FL 33139-4607
Region: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Romantic Hotel in Miami Beach
#12 On the Beach Hotel in Miami Beach
#17 Business Hotel in Miami Beach
#20 Best Value Hotel in Miami Beach
Price Range: £134 - £242 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Impala Hotel 3.5*
Number of rooms: 17
Official Description (provided by the hotel):
"Italian Elegance in the middle of South Beach." Meditteranean gem hidden in the middle of South Beach, the Impala Hotel is the ideal base for your romantic getaway in Florida. Hidden from the intense activity of the surroundings, this soothing calm location will warmly welcome you in one of its 17 rooms. You will enter the property by walking underneath an archway, and then through a landscaped walkway and courtyard, passing by a fountain. Built by Gianni Versace's architect, the Impala Hotel features numerous elements originally intended for the Versace Mansion, including an Italian-made floor mosaic in the lobby. Comfortable rooms feature wrought iron fixtures, wood furniture, and luxury bathrooms with coral rock. You will enjoy a fine dining at the Spiga Restaurant, an Award-Winning authentic Italian establishment. ... more   less 
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Also Known As:
Impala Hotel Miami Beach, Florida
Impala Miami Beach

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