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“Gives competition to more expensive 5 stars”
Review of Impala Hotel

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Impala Hotel
Ranked #17 of 208 Hotels in Miami Beach
Certificate of Excellence
Langley, British Columbia, Canada
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Gives competition to more expensive 5 stars”
Reviewed 16 November 2013

The Impala was booked by a friend of mine and not my first choice but I ended up saving money and having a great stay. Close to the Beach yet far away enough from the crowds. The room was nice with great view and nice bed. The staff were very helpful and service was fairly fast. Shops and restaurants were a bit of a walk but I enjoyed the great weather. I did not have the opportunity to try breakfast but my friend told me it was good.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Caroline M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christelle T, General Manager at Impala Hotel, responded to this review, 26 November 2013
Thank you very much for your comments.It is very positive for us to know that we were able to make a much higher impression than your expectations! Miami Beach has indeed a large selection of 5 and 4 stars hotels, which can feel impersonal to some guests. At the Impala, we try to build long term relationships with our guests and try to always treat you as a member of the family! This is part of our identity, and we hope you feel the love! Thanks for sharing those great comments!
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English first
Leominster, Massachusetts
2 reviews
Reviewed 15 November 2013

This is the second time coming to this Hotel. We will never go anywhere else!!
Everyone is great, small hotel only 17 rooms. In the heart of everything,
One block to the beach and walking distance to shops if you like to walk if not .... plenty of taxi to get you to the Lincoln Road shops. Nice mix of restaurants also.
The hotel has always been very clean. I also love talking to the staff they are always friendly
and helpful.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Loretta D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christelle T, General Manager at Impala Hotel, responded to this review, 26 November 2013
What more can we expect as a Hotel Manager than having returning guests? I guess it would be knowing that your 2nd stay was even better than the 1st one!
I am very happy to know that you enjoy talking with the employees because they are all delighted to share their passion for the industry as well as their knowledge and recommendations with our guests! And nothing makes us happier than a happy guest!
Thank you very much, we are looking forward to your next and 3rd visit!
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1 review
Reviewed 14 November 2013

Stayed at the Impala for two nights. All of the staff are extremely helpful and friendly. The rooms and hotel are very clean and decorated nice. The parking situation is easy once you understand what you have to do. The noise that I experienced was minor and really only came from outside my door in the hallway. My only wish is that the hotel had a pool. I would definately stay at the impala again.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dougdfd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christelle T, General Manager at Impala Hotel, responded to this review, 26 November 2013
Thank you very much for your kind review. I am always delighted to read such positive comments on both my employees and the property itself.
Due to constructions on Collins Avenue, our Valet Parking has indeed be relocated from the front of our hotel to a temporary valet booth on 13th street which is a 2 minutes’ walk from the hotel. We actually listened to the many comments on Tripadvisor and started informing our guests of the parking situation before their arrival by email.
As for the pool, unfortunately we don’t have one. However our lack of swimming pool might be compensated by our location. Indeed within a 5 minutes’ walk you can enjoy the beach.
Thank you again and hopefully we will have the pleasure of welcoming you again soon
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Charlotte, North Carolina
Level 5 Contributor
57 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 14 November 2013

We loved our stay at the Impala. It is a lovely little hotel with a great staff. Maud checked us in and cheerfully carried our bags to our 2nd floor room. She answered many questions about Miami Beach. Roman also was very helpful with area information, and even showed us how to use the cappuccino machine! The hotel is one block from Ocean Avenue and the beach, but was still quiet at night. And the beds were SO comfortable! The room and bathroom were nicely decorated as was the rest of the hotel. The entryway to the hotel had a lovely little garden with tables where you could enjoy a snack or just relax after being at the beach or walking through the city to see the sights including the Art Deco hotels and apartment buildings. We highly recommend this hotel.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank charlottepeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christelle T, General Manager at Impala Hotel, responded to this review, 22 November 2013
“We loved our stay at the Impala”…….this is music to our ears! Not only do we aim to provide clean and comfortable rooms but also exceptional guest service. We try to assist guest in every possible way from carrying luggage upstairs, to provide extra amenities when requested, and providing information for the local area restaurants, shops, and attractions. Then for the guests who truly come to relax as you mentioned, the entryway of the hotel has a lovely secured little garden and seating area with tables where you could enjoy a snack or just relax both day and night. You mentioned so many great things about our hotel and we are glad to know you enjoyed even the things we consider to be standard. We pay attention to detail and want to always provide a clean and comfortable stay for our guest. Thank you for the great review and recommendations to future guest. We hope to one day have you to visit with us again.
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1 review
Reviewed 13 November 2013 via mobile

Stayed here for 3 nights in early November. Location absolutely perfect for all the bars, clubs and restaurants of South Beach.

Staff were excellent particularly Romain on Reception - gave us great tips for the best places to go and they were all superb.

Hotel itself very pretty, with Mediterranean style and nice extras including espresso machine. Valet parking was good value for the area at $25 per day.

Would recommend to anyone wanting to get the most out of their trip to Miami Beach.

Stayed November 2013, travelled as a couple
Helpful?
Thank Gavin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christelle T, General Manager at Impala Hotel, responded to this review, 22 November 2013
Thank you for staying with us for three nights and then leaving such a wonderful review. We love hearing that our staff here at Hotel Impala make every guest’s stay a pleasurable one to the best of their ability. Romain is one of the best at assisting guest on things to do and places to go while in Miami Beach. He is a Miami Beach local and loves to share with our guest so they too can experience some of the places he gets to enjoy daily. Once again another great mention of our Nespresso machines, that means they are definitely a keeper in the rooms. When you come to Miami Beach with a car one would agree that Valet for $25 is very reasonable, especially knowing that you can come and go as many times as you need for no additional charge. Thank you again for your review and high recommendation of the Impala Hotel. We hope to see you again in the near future.
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Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 November 2013 via mobile

Stayed for one night before heading on a cruise, and this hotel was great! Very charming, European-style boutique hotel. Bathroom was fantastic, with a nice big shower and great shower head, very clean and updated. Very comfortable beds, large flat screen tv, and the nespresso machine for coffee was a nice touch! Ruben at the front desk was very helpful-note there is no elevator, but he helped us carry out suitcase up one flight of stairs. Great location, close to the action of South Beach, but the couple of blocks distance from Ocean Dr make it a nice getaway from the crazy partying at night if you're not into that sort of thing!

Stayed November 2013, travelled as a couple
Helpful?
Thank cdbtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christelle T, General Manager at Impala Hotel, responded to this review, 22 November 2013
Thank you very much for giving us your feedback. As you mentioned the Impala Hotel is in a very ideal location. We are in the center of South Beach, but away from the busy nightlife crowds and noise. Our location is perfect as well for those who want to experience the nightlife of South Beach. Even then after a night of partying, you have the pleasure of having a quiet, clean room, with a very comfortable bed to get some sleep! Our housekeeping staff clean with standards and ensure that all guest rooms are perfectly cleaned daily. As you mentioned we do not have an elevator but our staff is always available to assist with anything that needs to be carried up or down the stairs. Overall we are glad that you had a FANTASTIC experience and we look forward to staying with us again.
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Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 November 2013

I stayed at Impala hotel for two nights during the first week of October. That was the second time I visited this hotel, and as the first time, my stay was essentially perfect. The location is unbeatable; close to the beach to get to a good spot in a couple of minutes, and secluded enough to enjoy noiseless sleep at night. The rooms are immaculate and tastefully designed (as one can almost instantly notice by the Nespresso coffee machine they have, I believe, in every room). The staff really pay attention to every single detail, and really make their best to help you enjoy your stay. Perhaps the only thing to (possibly) improve would be that during my first stay (last year) the access to the nearby fitness center was not longer possible (in my second stay in October I didn't ask about it, so I'm not aware how things are now in this respect). All in all this will be certainly my first option whenever I am again in South Beach, and the hotel I would clearly recommend to anyone visiting.

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank detxebe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christelle T, General Manager at Impala Hotel, responded to this review, 22 November 2013
We are delighted to know that your first stay was essentially perfect and that you decided to stay with us for a second time. The Impala Hotel location is indeed a great because you can walk everywhere or get there in a very short taxi ride. Our boutique hotel is indeed designed to give our guests a feel of the Mediterranean in a "South of France" ambiance. Our Nespresso machines are an amenity that are available in all our rooms and we a delighted to know that guest are using and enjoying them. The staff thanks you for the great reviews and is pleased to know that their service is recognized and acknowledged. As for the gym, I do apologize that you were not able to access it on either trip. For future reference please note, guest passes are available at the front desk at a minimal fee. We look forward to you staying at the Impala Hotel again and as always we want to be essentially perfect.
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Additional Information about Impala Hotel

Property: Impala Hotel
Address: 1228 Collins Avenue, Miami Beach, FL 33139-4607
Region: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Romantic Hotel in Miami Beach
#15 On the Beach Hotel in Miami Beach
#17 Business Hotel in Miami Beach
#25 Family Hotel in Miami Beach
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Impala Hotel 3.5*
Number of rooms: 17
Official Description (provided by the hotel):
"Italian Elegance in the middle of South Beach." Meditteranean gem hidden in the middle of South Beach, the Impala Hotel is the ideal base for your romantic getaway in Florida. Hidden from the intense activity of the surroundings, this soothing calm location will warmly welcome you in one of its 17 rooms. You will enter the property by walking underneath an archway, and then through a landscaped walkway and courtyard, passing by a fountain. Built by Gianni Versace's architect, the Impala Hotel features numerous elements originally intended for the Versace Mansion, including an Italian-made floor mosaic in the lobby. Comfortable rooms feature wrought iron fixtures, wood furniture, and luxury bathrooms with coral rock. You will enjoy a fine dining at the Spiga Restaurant, an Award-Winning authentic Italian establishment. ... more   less 
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Also Known As:
Impala Hotel Miami Beach, Florida
Impala Miami Beach

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