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The Marlin Hotel
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Reviews (584)
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All reviewsocean driverestaurant osteriasouth beachboutique hotelsurround soundbeach bagrainfall showernespresso machineroom was spacious and cleanart deco districtwalking distance to the beachcorner roombars and restaurantswould definitely stay here againsmall hotelwonderful stayhighly recommend this hotel
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Reviewed 8 December 2013 via mobile

Very recommendable hotel. Perfectly located next to great restaurants and the Webster. Friendly and professional staff, Alex and Daniela are very helpful. Big, comfortable and pleasant rooms. Children friendly. Won't be disappointed by this boutique gem!

Stayed: December 2013
1  Thank Francisco S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2013

Sometimes you wonder what to expect with a 5 start hotel. You expect angels falling from the sky and service you can't imagine. But even at 5 start hotels I stayed at across the country I never had that experience till now ! I was amazed how an authentic art deco building in Miami could give you such an experience. Everything you imagine in a city like Miami. The moment you walk in, you meet Alex behind his desk. Alex is not just your host but a friend within 15 min. Amazing how he can make you feel so welcome. He lived in Miami his whole life and learns you more about all the trendy spots then you can google in your vacation. The hotel location is in walking distance from all the hot spots and at the same time quit located so you don't get overwhelmed. With easy parking across the street. On purpose I am not going to tell anything about the rooms since that has to stay a surprise till you walk in. But I can tell you its like walking into your own Steve Jobs bedroom ! The hotel is also a recording studio... So maybe just like us you encounter some famous people in the morning when they were just there all night working ;) Enjoy Miami how it supposed to be ! Thanks again to the Marlin Hotel team. Roel Vanmusyen ps: I stayed there October 26 2013

Room Tip: Ask for the corner room with a nice view.
  • Stayed: October 2013, travelled with friends
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Thank BelgiumBike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2013

After much research online, we booked the Marlin for a fun weekend getaway with another couple. Although we were really looking forward to our stay, the manager at the Marlin could not have treated us worse.

We were told upon arrival only 1 of the 2 rooms were available. The other one had been trashed by a guest the previous night. The front desk clerk offered to relocate one couple to another hotel, at the same cost. We appreciated the offer however quickly realized the hotel we were being relocated to was a 1-star property, nowhere near the standard or price we paid for the Marlin.

The manager proceeded to argue with us for an hour on the phone (not even having the decency to come to see us) and said it was the 'best he could do'. He claimed the Marlin's going rate was $399 so we offered him to relocate both couples to another hotel for $249. We even told him he could still sell the room we were walking away from AND relocate us without losing anything!
He refused persistently arguing that the hotel he was offering was fair. He said he couldn't help us further and he was kicking us out of his hotel. RUDE. UNREASONABLE. UNACCOMMODATING.

After finally calling hotels.com to let them know of our situation, they had to call the manager and push him to relocate us. Despite wasting our time and not even giving us notice of the room issue, he refused to apologize. I'm not sure how he would expect guests to react but it was clear he was hustling for a deal and was not in the least worried about our experience.

Despite the manager being a total jerk, the front desk agent was a gem! He was kind enough to help us relocate and apologized profusely. Marlin is lucky to have him.

We ended up staying at the Kimpton Surfcomber. A GREAT hotel with a POOL and a reach beach and a decent manager....

I would highly discourage anyone from staying here. Even if you get your room, who knows what this manager may throw at you just to make a buck.

  • Stayed: October 2013, travelled as a couple
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8  Thank ahleeza K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walid S, General Manager at The Marlin Hotel, responded to this reviewResponded 30 October 2013

Dear Guest,

As the general manager of The Marlin Hotel, I would like to apologize for the inconvenience you and your friends experienced upon arriving to our hotel. After speaking to our hotel employees about your situation, your expectation of a hotel should have been met. Jeff (our front desk agent) explained and understood you and your friends wanting to be together. We tried our best to meet your needs related to the amount to be paid rather than a hotel rating. Given these situations, a hotel is responsible for finding a solution and a proper accommodation for the confirmed hotel guest. Unfortunately, in your case Expedia did not inform us of you booking a party of 2 rooms which led to a bigger problem for both you and our hotel. Alex, whom was not on property when you arrived to The Marlin, assisted in every way he could to make it possible for you and your friends to move to the Surfcomber as you requested. Even though we did have your second room confirmed and guaranteed as expected, we still were able to accommodate and pay in full for both rooms at the Surfcomber. In other cases, Expedia would refund for your room and then you would book on your own. At the same time, Alex was able to meet your expectation and more by being able to offer a hotel with multiple amenities which the Marlin would not have been able to provide for the price you were paying and instead, have the Surfcomber help the best way possible after comparing our property with theirs. I sincerely hope you decide to come back and experience the Marlin the way many other others have, with exemplary service and all the overall unique experience of our hotel.

Best regards,

Walid Sfeir
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2013

My new HOME away from HOME!! No issues whatsoever! Amazing STAFF, COMFY ROOM(IMPECCABLY CLEAN) and ROOM AMENTIES FIRST CLASS!! As a Hospitality collegue myself you GUYS never missed the mark. I will take some of the experience and incorparate into my own life. Thank You once again Jeff for making me feel welcomed!

  • Stayed: September 2013, travelled solo
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2  Thank tonie718
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2013

We had a fantastic stay at the Marlin Hotel and it totally exceeded our expectations. In terms of value for money I'd give it 10/10. It doesn't have a pool but it's walking distance to the beach and to the main restaurant areas and for the quality of the hotel its very reasonably priced for Miami.

As soon as you check-in, you are given an IPad that controls everything in the room from lighting, to the blinds to the TV You can even set several different "vibes." We booked the standard double room which was small but comfortable. The hotel is very modern and has a very "young and hip" feel to it.

The staff were so helpful. We have traveled around the world and have never experienced such personalized customer service. Alex sat down with us for ages recommending restaurants and places to go to. We were so happy we booked to stay at this hotel, I couldn't recommend it more. It's perfect for a short stay.

  • Stayed: October 2013, travelled as a couple
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1  Thank Lucy-Pike-Santos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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