Well, I thought a lot about rating this hotel as our overall experience was a negative one. But before I explain I would like to point out that the service at the front desk was excellent and was the only really outstanding experience we had. They were always nice and provided great service.
When we booked this hotel we looked at the ratings here and based on that we decided to book at the Pelican Hotel for a 9 night stay. When we arrived we could not believe that the room was that small and we only had a window to the alley with a view on a lot of things (mostly trash) or directly into the room of the neighboring building (see picture). It was just simply not what we expected and it just did not feel that clean as well.
But the worst thing was the noise. The location is for people who want to party only but not for guests who want a vacation and relax. It was so loud until 2:30 AM at least (music, etc.). We had to buy ear plugs to get some kind of sleep. The air condition in the room was very loud as well. And even if you turned it off, you could here the a/c from the next building. Furthermore we could hear the people in the rooms around us as well - Result - No Sleep!
The valet service was also a "nice" experience. Every time when we got our car back, the seats were completely changed, they changed the radio station, coins were missing, and we even found empty red bull cans in the car (comment: we don't drink red bull).
As the weather was not good during our stay (cold and heavy rains), the hotel and the room was always the last place we wanted to be at, as it was just not a place one could relax at.
During one of our breakfasts at the hotel we were sitting at a table near the kitchen right at a room divider. While we were eating we noticed that the room divider was dirty with pieces of food on it (see picture). When we notified the waiter he only replied that it is not his job to clean this, and we should speak to the manager about it!!! I mean we were staring at old food while having breakfast! Disgusting! So I took out my camera and took a picture. Three people (including the manager) looked at us, but no one moved or even spoke a word or apologized! Unbelievable.
We had three more nights, but that was it - even though it was a pre-paid reservation we could not stay any longer and had to leave...so we checked out and left for better place for the remainder of our vacation.
We will definitely not go back to this place and we can also not recommend it.
- Official Description (provided by the hotel):
- A toy-hotel decorated with taste and no compromises, playing around different styles, recycled furniture and objects in an exquisite design and contemporary flair. At the Pelican, you see dining rooms from the 40's, refrigerator's from the 30's, sideboards stolen from a whorehouse, schools and churches for a paramount visual result, emphasizing the trends of the underground culture, movies (John Waters, Pedro Almodovar) and Disney cartoons. ... more less
- Reservation Options:
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- Also Known As:
- Pelican Hotel Miami Beach, Florida
- Pelican Miami Beach