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“SLS Staff and Overall Experience”
Review of SLS South Beach

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SLS South Beach
Ranked #38 of 214 Hotels in Miami Beach
Certificate of Excellence
Reviewed 30 September 2013

My experience at SLS was so fantastic that it prompted me to create a username and write a review for the tripadvisor website. Between the incredible staff, the amenities, and the overall experience, SLS is, without question, the premier place to stay during a visit to South Beach.

My girlfriend and I decided to go to Miami for the weekend, and thought we had been to South Beach together before, we had never stayed at SLS. Now, I couldn't imagine a trip to Miami without staying anywhere else. Upon arriving we spoke to a young woman by the name of Yesmin (spelling?) who was incredibly accommodating. Not only was she pleasant and efficient with her duties as an employee, she took additional time to give us a "lay of the land," something that made us both feel right at home.

As a hotel in the Art Deco district of Miami, one may expect to have limited space in the rented; however, our room at SLS was ideal. The decor was wonderful, as was the view of the ocean. There were even mirrors on the ceiling that were a great touch!

Hyde Beach in the back of the hotel lived up to its reputation. Complete with a stylish, informative, and outgoing staff, the experience poolside was even that much better. There was a young woman, who's name now escapes me, but she was in her twenties and was from Montreal - she served us poolside and recommended a fruit platter that turned out to be absolutely delicious! Overall, a tremendous time with easy access to actual South Beach.

At night, the back bar juxtaposed very nicely with the backdrop of the pool and the dining area. It is hard to envision yourself anywhere better when sipping on a drink there at SLS, surrounded by a picturesque Miami ambiance.

Late night breakfast in the wee hours of the morning was both delicious and delivered in a timely manner. Additionally, the housekeeping staff was incredibly courteous and kind to restock a few requests for waters. Not to mention the work they did tidying up our room.

In the crazy way that things come full circle, as we were preparing to head to the airport early on Sunday morning, Yesmin (again, the spelling but the name itself stands out!) was working the front desk and was as friendly as she was a few days before. My girlfriend and I have often joked the last few weeks that she is the face we associate with SLS!

We were certainly sad to leave, but we both feel quite comfortable highly recommending SLS, and everything it has to offer, to anyone looking to spend time in South Beach...

  • Stayed: September 2013, travelled as a couple
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Thank Sean K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ayo A, Manager at SLS South Beach, responded to this reviewResponded 2 October 2013

Dear Sean K we really appreciate you taking the time review SLS south beach. Thank you for your kind words about Yasmin she is truly a great asset to the hotel. In south beach there are many boutique hotels that offer great pools and restaurants o. With this being said, besides our numerous amenities we strive to make the difference between us and the competition with our amazing staff and the levels of service. We take great pride in our staff members and are always very pleased when individuals are mentioned in reviews. We look forward to welcoming you back to the hotel in the near future.

Regards
Ayo Akinsete
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,671 - 1,677 of 2,310 reviews

Reviewed 30 September 2013

Our first time at this beautiful new addition to South Beach was just what the doctor ordered. Great pool (special shout out to Sarah Collins, a charming hostess who handles her position with grace and efficiency) with excellent courteous service. The rooms are decorated with classic Starck style and elegance and are quite comfortable. Entire hotel staff makes you really feel welcome and special. The front desk staff to the bell staff (Lamar, you are the man) are extremely professional and warm. My compliments to the ownership.

Room Tip: While the villa rooms are considerably larger, unless you plan on partying at Hyde Beach on the week...
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  • Stayed: September 2013, travelled as a couple
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Thank brudad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ayo A, Manager at SLS South Beach, responded to this reviewResponded 2 October 2013

Dear Brudad thank you for your kind words on SLS Hotel South Beach the feedback is greatly appreciated. It is always great to hear nice things about the staff I will be sure to share the feedback with Sarah and Lamar. The staff works very hard to ensure hard to ensure that all guests feel that SLS is a home away from home, it pleases me to know that you felt this. I am happy you enjoyed the design of the hotel we are very proud of the amazing work of Philippe Starck. We look forward to welcoming you back to the hotel in the near future.

Regards
Ayo Akinsete
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2013

I had the pleasure of having some time to talk with the bar tender, Scott Kennedy, at SLS Hotel while in South Beach - he was absolutely awesome! I would totally recommend that even if you're not staying at the hotel, stop over for a drink and say hi to Scott. He is awesome and you might even learn a few things about South Beach!

  • Stayed: September 2013, travelled on business
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1  Thank Johnny A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ayo A, Manager at SLS South Beach, responded to this reviewResponded 29 September 2013

Dear Johnny A thank you for taking the time to review SLS hotel South Beach your feedback is greatly appreciated. It is always great to hear nice things about the staff I will be sure to share the feedback with Scott. I am glad that you enjoyed your stay and look forward to welcoming you back to the hotel in the near future.

Regards
Ayo Akinsete
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2013

We had a great time at SLS South Beach. Loads of style. Everything looks good. In advance of our trip we spoke many times with the concierge, Robert Tate. He took care of everything perfectly (transportation, dinner plans, Dolphins tickets, jet skiing) and didn't get pissed when we changed our plans over and over! On arrival the doormen and front desk staff were great. When we checked in the SLS staff made us feel really welcome. Our rooms were a little small but they're well designed, comfortable and above all, very cool; everything looks good. Best bed ever. Excellent showers. Housekeepers are on their game. 2 pools, 1 closer to hotel is beautiful and quiet. Other pool closer to beach is a crazy party place. 2 fantastic restaurants plus a great club. Beach is beautiful. Gym just adequate but better is to take a run on the beautiful beach instead.

  • Stayed: September 2013, travelled with family
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Thank Daniel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ayo A, Manager at SLS South Beach, responded to this reviewResponded 27 September 2013

Thank you for taking the time to relay your most recent experience at SLS Hotel South Beach your feedback is greatly appreciated. It is always great to hear nice things about the staff they work very hard to exceed guest gust expectations. I am happy to hear that you were able to enjoy the relaxed atmosphere of the pool and also the party at Hyde Beach. We look forward to welcoming you back to the hotel in the near future

Regards
Ayo Akinsete
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2013 via mobile

After checking out a few hotels and receiving 2 strong reccondmendations for SLS me and my friend decided it was the place for us to stay. Right from the beginning when we called the hotel, we had a good feeling about it as the staff were so helpful.

As it was our first time in Miami we wanted to make sure we had the best time and stayed in a great place.

On arrival: We were received so well as we got out of the cab. The outside of the hotel looked very inviting.

Checking in: We immediately fell in love with the ladies. They were incredibly helpful and polite, real definition of customer service. They told us all the hot spots to eat and party. They also went the extra mile to ensure we were informed.

Rooms: initially we were told the rooms were quite small, however we found the rooms a very good size. We both don't travel light so were a little worried about space but we had more than enough space. The rooms are decorated nice and bright. Very clean and comforting.
We had city view which was nice to see what was happening outside.

General: We arrived during labour day weekend so loads of parties but we found Miami to be busy over weekend with lots of places to go!
The hotel is right near the beach and gives you complementary chairs on the beach.

Location: location is fantastic!! A walking distance from Ocean Drive and most other places. Also if you need to get a taxi the journey would be a short one to most destinations.

Food: After check in and settling in to our room we ate at Katsuya Restaurant in the hotel. It was one of the best Sushi we have ever had.
Breakfast was also delicious the next morning.

Highly recommend Hyde Beach for drinks and for relaxing. Also perfect place to start your night out.
The atmosphere on the weekends is vibrant and lively, Pool parties were incredible.

I could write so much more.
Overall staff and the service were amazing, location is excellent and the rooms and the hotel is clean and classy.

We had a fantastic time and will definitely be back.
Thank you for making our stay in Miami one to remember.

  • Stayed: September 2013
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Thank Sallyann B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ayo A, Manager at SLS South Beach, responded to this reviewResponded 27 September 2013

Dear Sally B thank you for your candid review on SLS Hotel South Beach, the feedback is greatly appreciated. As it was your first time in Miami we really appreciate the fact that you choose SLS and it brings me great joy to know that we were able to exceed your expectations. At the hotel we believe that the staff is ultimately the biggest factor when it comes to delivering that luxury experience, I am pleased to hear they did this for you. They work extremely hard each day to ensure that all guests feel that SLS is a home away from home. I am happy to hear that you enjoyed Hyde and Katsuya, you must try the Bazaar on your next visit to the beach. We look forward to having you back to the hotel in the near future.

Regards
Ayo Akinsete
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2013

Small rooms, but top notch bedding, showers, and room decorations.

Amazing food at both Bazaar and Katsuya.

The staff were very friendly and welcoming.

The hotel sports two pools and easy access to their beach. Wickedly wild pool parties on the weekends in the back pool, yet quiet in the front pool for those who want to get wild or relax
The owner has an obession with ducks and monkeys and you can see that influence throughout the hotel in very entertaining arrangements.

  • Stayed: September 2013, travelled on business
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Thank Renee C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ayo A, Manager at SLS South Beach, responded to this reviewResponded 27 September 2013

Dear Renne C thank you for taking the time to review SLS Hotel South Beach, your feedback is greatly appreciated. I have to agree with you, we do not have the biggest rooms on the beach. With that being said we try to balance that out by offering top notch customer service complimented by our amazing food and beverage options. I am glad to hear that you felt a warm welcoming for the staff, they work very hard to ensure guests feel SLS is a home away from home. We look forward to welcoming you back to SLS in the near future.

Regards
Ayo Akinsete
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2013

SLS: The Best Hotel in Miami Beach!!!

My best friend and I wanted a luxury get away, some where hot, sophisticated and stylish, with a good party scene, yet the ability to chill and relax.

I was recommended the SLS by a client of mine at work and lets just say it was one of the best holidays I’ve had.

The hotel oozes luxury, style, glamour everything you would want but most importantly the kind and helpful hotel staff who tailor made our experience, went above and beyond the call of duty. If you want a home from home experience this is your place, the Hyde (hotel pool party) is one of the in places to be seen, the dinner at their Asian fusion restaurant is one of the finest I’ve dined in and will certainly be planning my next trip back.

The only down side – not that it bothered me was the lack of wardrobe space, but don’t let this put you off as it’s 5 star all the way.

Room Tip: A nice hotel with superb location, it doesn't actually matter.... we were on the 8th floor, so a...
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  • Stayed: September 2013, travelled with friends
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Thank Jay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ayo A, Manager at SLS South Beach, responded to this reviewResponded 27 September 2013

Dear Jay S thank you for your kind words on SLS Hotel South Beach, the feedback is greatly appreciated. It pleases me that you were able to enjoy all of the wonderful amenities that we have to offer at the hotel. We truly believe with all of the offerings we have on property we can be a one stop shop for all of our guests. I am happy that you had the chance to enjoy hade and Katsuya, on your next visit you must try the Bazaar, it really is a unique dining experience. We look forward to welcoming you back to the hotel in the near future

Regards
Ayo Akinsete
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SLS South Beach

Address: 1701 Collins Avenue, Miami Beach, FL 33139-2006
Phone Number:
Region: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Miami Beach
#25 Luxury Hotel in Miami Beach
#32 On the Beach Hotel in Miami Beach
#34 Romantic Hotel in Miami Beach
Price Range: £184 - £749 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — SLS South Beach 4*
Number of rooms: 140
Official Description (provided by the hotel):
Your luxury hotel in South Beach, where you can call on close friends,Philippe Starck, Chef José Andrés and Lenny Kravitz for a beachfront getaway like no other. Tuck away in our Miami boutique hotel, score the hottest reservations in Miami or play it coy at Hyde Beach, no matter your destination at SLS Hotel South Beach, you can always count on welcoming service, redefined luxury, and undeniable style. At SLS, you don't need to go to South Beach. South Beach has come to you. ... more   less 
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Also Known As:
SLS South Beach Miami Beach, Florida

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