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W South Beach
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Reviews (3,927)
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2,434 - 2,439 of 3,927 reviews
Reviewed 10 November 2013

Absolutely love the W South Beach....however, this stay was particularly great, with outstanding service all around. Our waiter at the pool, Ruben, made a huge difference - the great service Ruben provided us made us love our stay even more and we're already looking into coming back as soon as we can. Douglas and Fiona also ensured that we were well taken care of - having had 2 seperate reservations with different room classes, they managed to work things so we didnt have to move rooms! Great trip all around!

Room Tip: Higher floors have less noise from the construction that is going on at the Rooney...
  • Stayed: November 2013, travelled as a couple
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Thank Talia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WSoBe, General Manager at W South Beach, responded to this reviewResponded 11 November 2013

Dear Guest,

Thank you for choosing W South Beach as your getaway destination. It's wonderful to hear that you are already looking forward to your next stay - we can't wait to host you again.

Best regards,

Amaury Piedra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2013

I was here last August with family. We have stayed before and usually book a sensational suite. This time around, we had more family members and opted for a bungalow. Our bungalow was on the end and was actually a handicap accessible room. Because of this, we had an elevator, a really large backyard and a pool/outdoor kitchen on the ground level as well as the roof. We hired a chef one night (via the concierge) and had a great time. He came and cooked an amazing meal in the outdoor kitchen. The only problem, it was pitch black. There are no lights in the backyard. We called the front desk to see if we could get some extension cords to move some of our rooms lights outside and they said we couldn't put the lights up due to the turtle law. The crazy part, the walkway behind our hotel (blocked by bushes in our backyard) had super bright lights running from the road to the beach. Was a bit odd, but we went with it.
Overall, the space was nice. There was a total of three floors (including the rooftop), two bedrooms and 2 1/2 bathrooms. The bliss products in the bathrooms are a nice touch. Added a spa like quality. However, there was some disappointment with this room. There were stains on the couch and pillows. The light fixture of the dining room table was super dusty and was missing some of the "links" that made up the light. Both the rooftop and backyard kitchens were in desperate need of an update. The wood was super faded, dry and cracking. You could tell these bungalows were well used by the bachelor/bachelorette party people. Room service took forever and our food was usually cold when it got to us. The biggest issue was how the bungalow faced the garden that turned into an outdoor club with blasting music and the nightclub doors, which were the same. The music was really, really loud and lasted well into the morning. Had a hard time getting the kids to sleep. Wish we were told about this ahead of time.
We come here yearly and will be back in 2014. We will stay at the W, but will go back to our sensational suite. We have had a consistently good time when we stay in that room and would like to go back to that.

  • Stayed: May 2013, travelled with family
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Thank carolinaRN2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WSoBe, General Manager at W South Beach, responded to this reviewResponded 11 November 2013

Dear Guest,

Thank you for taking the time to share your experience. We're happy to hear you enjoyed our three-floor bungalow (plus an in-room dinner with a private chef - a very nice touch). We have shared your constructive feedback with our staff, and will be addressing each issue individually. We look forward to welcoming you back for your next stay in a Sensational Suite!

Best regards,

Amaury Piedra

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Reviewed 5 November 2013

Checked into the W South Beach for the weekend with my wife and had an amazing time. We booked an standard room to only find out we was upgraded with an amenity being that it was our first time here. The room was awesome with great views of the ocean and a private pool on our above patio. The staff was great and always friendly especially the concierge guy "Dego" who gave us great recommendations to a awesome restaurant. Food prices are kind of pricey but hey its South Beach so nothing is expected to be cheap. At night time there is a club attached to the hotel which is completely separate as I was informed, but it would be nice to have some sort of arrangements for guests to get in. The desk staff was always friendly and smiling except at late night which I encountered a not so friendly guy named "Erock" who was very short with words and seemed angry. Other than that great hotel, great rooms and definitely a place I would recommend and return to.

  • Stayed: October 2013, travelled as a couple
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Thank AnthonyZ678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WSoBe, General Manager at W South Beach, responded to this reviewResponded 6 November 2013

Dear Guest,

We're so pleased to hear that you and your wife enjoyed your upgrade! Do visit us again soon for another getaway.

Best regards,

Amaury Piedra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2013

Quite possibly my best stay yet at an SPG property. Sometimes a room can make or break your stay. At this hotel, getting the right room can completely transform your stay.

Was a busy weekend in SoBe. Tried checking in around 2 PM but was told I could either get a room on the lower floor now or wait a bit for a higher floor. We were in no rush so decided to wait. Had used some upgrades to book into a Oasis Suite. At around 4, our suite was ready and it was gorgeous. Roomy at over 1000 sq ft, a huge living area, plenty of sleeping space for 4 and the highlight of course being the massive terrace overlooking the ocean.

As an SPG Plat, I selected breakfast as my platinum amenity which was basically delivered to your room daily. Continental breakfast for 2 was sent up daily for 2 which included a platter of baked goods, OJ, cereal and coffee. Plenty of food to go around and definitely great with that view.

The hotel itself is really beautiful. Great design all over. The pool is probably the largest W pool I have seen. It wasnt hard getting a chair by the pool all 3 days I was there. Note that there arent as many umbrellas or shady spots, so if you want one of those you might have to wait a bit. The beach in front of the hotel is great and chairs are provided for free which is really nice. Though if you want an umbrella it will set you back $15 for the day. Not too bad really.

The room has a full kitchen as well a washer dryer which is really handy. The one surprising thing about the room is that there is absolutely no complimentary bottled water anywhere. Not even to use with the coffee machine. There is however a walgreens right around the corner so you can stock up there.

Parking at the hotel is approx $37 with taxes. There is a big lot right in front of the hotel which is pay by the hour and never really got full. However, note that if you do decide to park there for 24 hours, its about the same price and you might as well just park at the hotel since it costs about $1.75 per hour and its free parking from 3 AM to 9 AM.

Wifi worked perfectly and was complimentary as a Plat. Never wound up trying any of the restaurants within the hotel since there are just so many good latin american restaurants around. The shower is amazing. So many nozzles and excellent pressure.

This will be my go to hotel in SoBe now on. We seriously felt bad leaving the hotel Shout out to Arturo at the front desk who is simply awesome and very very helpful.

  • Stayed: October 2013, travelled with friends
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Thank sandyjb83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WSoBe, General Manager at W South Beach, responded to this reviewResponded 5 November 2013

Dear Guest,

We love hearing from our SPG Platinum members! It sounds like your experience was top-notch, and we look forward to welcoming you back in the future - perhaps to try The Dutch or Mr Chow, our fantastic on-property dining destinations!

Best regards,

Amaury Piedra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2013

Its a very modern contemporary Hotel. Me and my family stayed there for almost a month, while we were fixing our apartment in Bal Harbour.

Thing is as for space its a wonderful place to stay at,
But in means of service, there some hiccups, we had some problems with The reception, while me and my brother had to do check out to leave for the airport, i told them to reach my dad to make the deposit in his credit card USUALLY 5 star hotels take the machine ups stairs and just slide the card but no they made my dad go all the way down to the reception to get it done with.
Same thing happend when we were going to do the check in for the second time.

But service at the breakfast area mas out standing and in the beach with the chairs and the drinks etc .

over all good but will try Mandarin Oriental Hotel next time

  • Stayed: July 2013, travelled with family
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Thank Hidetake A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WSoBe, General Manager at W South Beach, responded to this reviewResponded 5 November 2013

Dear Guest,

Thank you for choosing W South Beach as your home away from home. We do apologize for the service issues you encountered, and will be addressing with our team. We are happy to hear, however, that you were able to enjoy the property's many other facets!

Best regards,

Amaury Piedra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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