1. Disabled traveller-original room booked was given to xfactor crew/staff. We called 6 times and got a confirmation of a disabled room before we travelled. When we got there, our room was given to the x factor group that took over the whole hotel. We were given another disabled room.
2. Light blubs on mirror in bathroom broke twice with glass all over the floor. We have pictures of this. Manager said this is not the first time it happened and may happen again. very dangerous for anyone. Ensure room is hoovered if this breaks. We were out all day when these 2 light blulbs smashed all over bathroom floor.
3. Handles /grab rails in bathroom were all loose and had to be repaired.
4. Things were stolen from our room.
5. X factor crew/staff took over hotel, were very rude to all guests staying there.
2 of the managers got involved and assisted us throughout. We felt like the x factor crew/staff and contestants were a priority compared to the original hotel guests.
- Official Description (provided by the hotel):
- Located on newly-fashionable West Avenue, Mondrian is a quiet enclave just minutes from the bustling center of South Beach, offering spectacular views of the Atlantic Ocean, Biscayne Bay and downtown Miami. The visionary style of designer Marcel Wanders is apparent from the moment you pull into the porte-cochere: guests walk through a grand entryway appointed with custom-designed furniture, lighting and accent pieces, evoking Wanders' design homage of "Sleeping Beauty's Castle." Upon entering the soaring lobby, the floor-to-ceiling windows offer stunning views of Biscayne Bay. Immediately the eye is drawn to the masterpiece of the room–an iconic, signature "floating staircase." Black and gold patterned furnishings and oversized brass bell shaped lights add a touch of whimsy and welcome guests to sit and socialize or enjoy the view. ... more less
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- Also Known As:
- Mondrian South Beach Hotel Miami Beach, Florida
- Mondrian Miami Beach
- Mondrian Miami Hotel Beach