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“Very good but not perfect”

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Mondrian South Beach Hotel
Ranked #38 of 207 Hotels in Miami Beach
london
Level Contributor
135 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Very good but not perfect”
4 of 5 bubbles Reviewed 5 November 2013

We are a family of 4 and had a very pleasant stay at the Mondrian in Oct 13.

The reception desk was very friendly and welcoming upon arrival. They tried to upsell me a bay view room which I did not appreciate after a long day.
Check in process was swift and otherwise unfussed
Some of the doormen who we had interacted with greeted us by name subsequently which was nice
The one bedroom suite room was clean and spacious however the sofa bed was a little scruffy and the house keeping was lazy at replacing towels.
The continental breakfast that was included was tasty and more than sufficient
There is a real problems with the lifts. The programme used to determine which floor it stops at is flawed as we were kept waiting for ages while lifts sailed past us
The pool area is very pleasant indeed with the staff attentive. The sunset is stunning.
We were overcharged for our valet parking (which I noticed immediately and flagged up) and bar drinks bill (which I only noticed later - too late to do anything about it now).
The price was good value

Overall I would stay here again.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sleep-on-da-Beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, 7 November 2013
Thank you for your recent visit to Mondrian and for taking the time to share your experience with us. We are happy you found our staff to be friendly and helpful and our rooms comfortable and are delighted to know you will be staying with us again. We apologize you were inconvenienced by the elevators but we're happy to report the problem was temporary and has been corrected. We further apologize for the incorrect billing you encountered. Please feel free to reach out to me directly through this site so I can ascertain more details of your stay and correct the billing error.

Best regards,

Ellis
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3,383 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Gothenburg, Sweden
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 November 2013

Loved the mondrian. stayed there for 10 days with husband and 1 year old daughter in february 2013. staff were really nice, helpful and the rooms where excellent. clean and good sized. loved the kitchenette. easy to eat in if wanted. big bedroom. good sized bathroom. lovely beds. TVs in both bedroom and livingroom.
nice poolarea with helpful staff. good mix with people staying at the hotel.

nice area. not too "touristy". ten minutes walk to the beach walk. restaurants and shopping within a nice walking distance.

highly recommended place. if ever coming back to south beach, we will stay here!

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank anna s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, 7 November 2013
Dear Anna,

Thank you for your kind review and for staying with us. We are pleased you found our spacious rooms comfortable for your extended stay; we agree that the kitchens afford a welcome experience. We are also delighted you found our staff to be helpful--we feel this is the best aspect of the Mondrian Experience. We hope to welcome you back the next time you are stateside.

Best regards,

Ellis
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 November 2013

The Mondrian is extremely sexy atmosphere. The staff and front desk were unbelievable. My husband and I had a great time with the friendly staff, the hotel was clean and great atmosphere. Highly Recommed.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stephanie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, 4 November 2013
Dear Stephanie,

Thank you for your recommendation and your recent visit. We are glad our staff and atmosphere afforded you a memorable stay. We hope you will join us again soon.

Best regards,

Ellis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts, United States
1 review
5 of 5 bubbles Reviewed 3 November 2013

The Mondrain SB is a Gem. The property is beautiful and the pool area has the best sunset view in all of Miami. Most important, this hotel knows how to take care of its guests, offering an unmatched level of personalized guest service.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Saxton S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, 4 November 2013
Dear Saxton,

Thank you for your kind review and your recent visit. We are happy you found our setting to be welcoming and our service to be excellent. We look forward to your next visit soon.

Best regards,

Ellis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 1 November 2013

Not bad can't over complain.
No restaurant during my stay
Tiles falling out the shower
Mini bar not refilled during stay
No sugar for coffee machine
Apart from that staff were nice
It's just these little things that make a hotel great or eghhhh

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank markymann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, 4 November 2013
Thank you for your recent visit. We are sorry we failed to exceed your expectations. The shortcomings you highlighted have been addressed accordingly. We hope you will join us again.

Best regards,

Ellis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barbados
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 31 October 2013

This was my first real experience of south beach. We stayed for 4 nights and had a fantastic time!
The hotel is trendy, modern, spacious and well lit. From the valet, bellman, security, house keeping, front desk and concierge...all were top notch.
Our room was bayside view which was a fabulous view. The room was just as it looks on the website. It was spacious, clean and well designed. The kitchen was a great addition and if i needed anything house keeping was quick to send it. The bathroom was huge. Only issue i had was the lighting for putting on make up. there should be another mirror in the room itself.
The breakfast was well balanced. They had a bit of everything and it was yummy.
LOVED the happy hour specials!!! awesome idea.

Best part is the location of the hotel. It is walking distance to WHOLEFOODS and a Starbucks.
Lincoln road is a 6 block walk but I recommend taking a taxi which is only $5.

Our bellman Tony went above and beyond when we checkout with our 6 heavy suitcases. He made sure to make it fit in the car. One of the most nicest and helpful guy ever.

I will most definitely be staying there again.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jaishprana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, 1 November 2013
Thank you for your recent visit and this very nice review. We are delighted our staff, notably Tony, helped to make your stay memorable. We are a team of passionate individuals, dedicate to providing you with an original guest experience in a friendly, attentive and gracious manner. We are pleased you found this to be the case. We hope to welcome you back soon.

Best regards,

Ellis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, Florida
Level Contributor
18 reviews
6 hotel reviews
2 of 5 bubbles Reviewed 29 October 2013

I stay in Miami about once a month and love the variety that the area has to offer - preferring to stay in Brickell (downtown Miami - with a trendier, upbeat feel to it). We bought into the hype of the pool deck that is displayed on every website showing how great this is; which we didn't even use while we were there! LOL... My husband and I ended the tail part of our honeymoon here and regret having booked this hotel - word to the wise - if you book this place, do not go through a private owner - just go through the main hotel because you won't get the same treatment as "regular guests". Might I recommend Icon Brickell/The Viceroy Hotel over this option...The Mondrian has subpar amenities, odd, run down furnishings and it will leave an with an empty feeling within and in your wallet!

  • Stayed October 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Gina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, 1 November 2013
We encourage you to book a hotel room with us directly as we the maintenance and upkeep of 3rd party rooms is beyond our control.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mondrian South Beach Hotel

Property: Mondrian South Beach Hotel
Address: 1100 West Ave, South Beach, Miami Beach, FL 33139-4749
Region: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Miami Beach
#11 Family Hotel in Miami Beach
#17 Spa Hotel in Miami Beach
#24 Romantic Hotel in Miami Beach
#27 Luxury Hotel in Miami Beach
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Mondrian South Beach Hotel 4.5*
Number of rooms: 215
Official Description (provided by the hotel):
Located on newly-fashionable West Avenue, Mondrian is a quiet enclave just minutes from the bustling center of South Beach, offering spectacular views of the Atlantic Ocean, Biscayne Bay and downtown Miami. The visionary style of designer Marcel Wanders is apparent from the moment you pull into the porte-cochere: guests walk through a grand entryway appointed with custom-designed furniture, lighting and accent pieces, evoking Wanders' design homage of "Sleeping Beauty's Castle." Upon entering the soaring lobby, the floor-to-ceiling windows offer stunning views of Biscayne Bay. Immediately the eye is drawn to the masterpiece of the room–an iconic, signature "floating staircase." Black and gold patterned furnishings and oversized brass bell shaped lights add a touch of whimsy and welcome guests to sit and socialize or enjoy the view. ... more   less 
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Also Known As:
Mondrian South Beach Hotel Miami Beach, Florida
Mondrian Miami Beach
Mondrian Miami Hotel Beach

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