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“VIP” 5 of 5 bubbles
Review of Mondrian South Beach Hotel

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Mondrian South Beach Hotel
Ranked #37 of 206 Hotels in Miami Beach
NC
Level Contributor
76 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“VIP”
5 of 5 bubbles Reviewed 5 July 2014 via mobile

Ever go somewhere and be treated like a VIP, even when you really aren't? That's this place for us. On our last day, sadly but no matter, this was a memorable stay thanks mostly to the staff that work tirelessly to give you a great stay.

The room is nice, maybe a bit spartan but that is true of many of Morgan hotels. Still chic. Upgraded to a suite by the very kind and sweet front desk lady, sorry didn't catch her name. But it was the start of the VIP service.
The hotel is located on the bay side. It's quieter and less hectic. Maybe 7/8 blocks from the ocean if you need a beach fix. But the pool area is so nice we never missed the beach.
David, the pool concierge is unbelievable. He works tirelessly and always is smiling and friendly, wanting to satisfy your needs. I've never met anyone who worked harder to make sure his responsibilities were surpassed. Checked on us throughout the day as if we were the only ones at the busy pool. Do bosses know how important these people are? I hope so. Josh at the pool equally terrific. Made recommendations that were spot on for drinks and dinner, even willing to make our reservations if needed. Always checked on us, even at the inside bar when he was off duty. Who does that? The team of David and Josh really made our vacation by making us feel so special. Great, great service.

Samir at the bar inside also was a star. Very professional and again with great suggestions. Kind and attentive wanting to make sure things were good. Knew virtually everyone who had been at the bar before. Shook hands with all of them welcoming them back to his bar. So nice. There is a great happy hour $5 at 5, $6 at 6, $7@ 7, $8@ 8. Special menu for the drinks but plenty to choose from. And the timing with the sunset is perfect! Great bar with a superstar bartender serving it up.


Outside bar by the pool great with Alex, Mack and Jeremiah. Great drinks and service. Mack even called an off duty Alex to find out how he made my wife's drink she loved! Again, who does that? And btw, Alex didn't mind. That's how service oriented they truly are.

Jennifer, a manager, chatted with us and made us feel like we were appreciated and having a good time. She interacted with guests as well as fellow employees. If there was one constant it was employees complimenting their treatment by management which they said made them even more motivated to give great service to their guests. It's not really a strange concept, but how often do you see it implemented? Sheerley (another manager) met my wife and treated her like she was her new BFF. Really nice. My wife loved her. We did not meet a single sole that was not very nice. Management if you read this please take note of this and let your people know that they were truly appreciated.

We ate twice at the restaurant for breakfast. Both times we had the buffet with fruit, great Greek yogurt parfait and an egg frittata dish. My wife loved the Mediterranean chopped salad with shrimp. So much so that it was a repeat. Beautiful location overlooking the pool and bay.

The hotel is a combo hotel and condos so it has a bit different vibe. No shops in lobby. There is a concierge. Not a lot of sitting area in lobby but several bars open at various times of the day. Make sure you see the sunset during your stay. Billed as the best view of a miami sunset and it is hard to argue.

All in all a great stay primarily due to the people who work here and made sure it was so. Thank you team of Mondrian for making our stay great.

Stayed July 2014, travelled as a couple
Helpful?
4 Thank artlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, 8 July 2014
Thank you for your recent visit to Mondrian and for taking the time to share your experience with. We are delighted that so many of our staff left a favorable impression upon you and helped to make your stay memorable. We are glad to know that we delivered upon our promise of creating a unique guest experience for you. Believe me, upper management reads these reviews as do our line staff and we are quick to recognize a job well done. Extensive kudos will be forthcoming as a result of your review. Thank you again and we look forward to your next visit soon.

Best regards,

Ellis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,317 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 2 July 2014 via mobile

Mondrian is a fun beautiful hotel. You're on the bay which isn't the best location, but it's only a 20 minute walk to the beach. The food is amazing and the drinks are great. Definitely more of a party scene here, but you're in Miami..that's the point

  • Stayed April 2014
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Arif L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, 3 July 2014
Dear Arif,

Thank you for staying with us and for your recommendation. We are glad you enjoyed the hotel design, our clientele, and our festive vibe. Our chef is pleased, too, that you enjoyed our food and beverage offerings. We hope you will join us again when you are next in Miami.

Best regards,

Ellis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 1 July 2014

Best decision ever to stay at the Mondrian after having stayed at other locations. The staff are exceptional, the hotel itself is beautiful, lively and happening with DJ's at breakfast by the pool. The food is also very good at the restaurant and the spa is probably the best facial I have ever had. Only thing that would make it better is free water in the room. I will definitely be back!

Room Tip: Balcony room is the way to go.
See more room tips
  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Dbnpoison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, 2 July 2014
Thank you for your recommendation and your recent visit. We are glad we exceeded your expectations, thanks in part to our stellar service and amazing rooms. We hope you will join us again soon.

Best regards,

Ellis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
63 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 1 July 2014

Stayed there in June this year. Until the day I checked in I wasn't 100% sure if I made good decision, as it is 15 minutes walk from the beach, however as soon I checked in and saw the view!!! People would have to pay me to change that place for any other hotel in Miami. We stayed at 9th floor and it was awesome!!! highly recommended for a luxury Miami stay.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Bart L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, 2 July 2014
Dear Bart,

Thank you for your kind review. We are grateful, too, for your recommendation, thanks in part to the excellent and warm service you received while staying here. We hope you will join us again when you are next in Miami.

Best regards,

Ellis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
93 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 bubbles Reviewed 1 July 2014 via mobile

Even if for one night you should try a stay here!! It's so 'different' in terms of decor! Don't use Priceline to book like we did as they charged £125 a night when we found out after that it's actually only £104 for the smallest room! Thieving American swines! Anyway the service was good David the pool concierge was fantastic we wanted to take him with us he was so pleasant and never once expected a tip. We did tip the pool guys though as they were so attentive, anything you needed they got it for you. Our room was ok but we were roadside and there were gaps in the windows so it was noisy. Reception moved us to another room which was fantastic, one bedroom suite. There was still a gap in the window but it was less noisy as not facing right onto the road. Everything was a rip off in the mini bar and the hotel don't even offer comp wifi, even when booking it said free wifi in this room, we challenged this and the receptionist just said its a 3rd party so take it up with them. So much for customer service. Overpriced valet service,. Reception charged us for miscellaneous missing goods from the room, told them where to go and as soon as she seen me getting mad they cancelled it. why try and rip customers off, you want them to return not give poor feedback to have bad memories!!
All in all minus the annoying things mentioned we had a fantastic stay, pool is good views are amazing.

Stayed June 2014, travelled as a couple
Helpful?
Thank smayf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, 1 July 2014
Thank you for your recent visit to Mondrian and for taking the time to share your experience with us.
We are glad you enjoyed your stay, thanks in part to our unique design and the service afforded by some of our staff, notably that from David and his team at the Pool. As is evidenced by the plethora of reviewers on this site, we offer one of the finest pool experiences in South Beach and are glad you agree. We apologize for the inconveniences you experienced, but are glad to know these were minimal and corrected accordingly.

Best regards,

Ellis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sussex
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 29 June 2014

We found the hotel on Trip Advisor as we wanted to go to South Beach and noted this had the best of both worlds-close by but without the noise. First rate hotel. Fantastic views to Miami. Very clean and friendly-especially the pool service. Drinks a little pricey.
Local buses only 25 cents per ride. 10-15 mins walk to South Beach.
Great burger bar down 11th Street-50 yards away. Also Whole Foods for food in the room.

Room Tip: Facing the bay
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  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Browchris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, 30 June 2014
Thank you for your recent visit and for your review. We are glad to have exceeded your expectations. We agree that our location offers the best of views and being close enough to the action without all of the turmoil. We hope you will join us again when you are next in Miami.

Best regards,

Ellis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami Beach, Florida
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 27 June 2014

The Mondrian is a chic and classy destination. Wether a romantic getaway or a family vacation, you can't go wrong here. From the over the top design to the breathtaking Miami skyline view, this is the place. What sets it apart is the exceptional staff. EVERYONE here has a goal to make your stay as memorable and pleasurable as possible. There is NO other hotel that will treat you better! Every individual seems to love what they do and it definitely shows. Sheerley Castro at the front desk will make sure that your accommodations are over the top. She is the best at her job that I have ever met. Bruno Sena F&B makes sure that your food, drinks and service are the best available in the city. Jennifer Lawrence at the bar will fix you up with the finest beverages possible. What I'm trying to say as these are all quality people and that is the main reason you need to stay here. From the valets that park your car to the housekeepers that clean your room, it is superb!
I would recommend a bay view room, as most have a private balcony! We travel almost weekly and stay in nice hotels but this is over the top. The food is excellent and drinks are cold....what are you waiting for?

Room Tip: Pay a little more for a bay view
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  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, 30 June 2014
Dear Chris,

Thank you so much for your kind review and for your recent visit. We are very grateful for your recommendation, thanks in part to our design, location, and most importantly our service. As you experienced, from our valet to our housekeepers and everyone in between, our main goal is to provide an original guest experience for you. We hope to welcome you back soon.

Best regards,

Ellis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mondrian South Beach Hotel

Property: Mondrian South Beach Hotel
Address: 1100 West Ave, South Beach, Miami Beach, FL 33139-4749
Region: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Miami Beach
#11 Family Hotel in Miami Beach
#18 Spa Hotel in Miami Beach
#24 Romantic Hotel in Miami Beach
#26 Luxury Hotel in Miami Beach
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Mondrian South Beach Hotel 4.5*
Number of rooms: 215
Official Description (provided by the hotel):
Located on newly-fashionable West Avenue, Mondrian is a quiet enclave just minutes from the bustling center of South Beach, offering spectacular views of the Atlantic Ocean, Biscayne Bay and downtown Miami. The visionary style of designer Marcel Wanders is apparent from the moment you pull into the porte-cochere: guests walk through a grand entryway appointed with custom-designed furniture, lighting and accent pieces, evoking Wanders' design homage of "Sleeping Beauty's Castle." Upon entering the soaring lobby, the floor-to-ceiling windows offer stunning views of Biscayne Bay. Immediately the eye is drawn to the masterpiece of the room–an iconic, signature "floating staircase." Black and gold patterned furnishings and oversized brass bell shaped lights add a touch of whimsy and welcome guests to sit and socialize or enjoy the view. ... more   less 
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Also Known As:
Mondrian South Beach Hotel Miami Beach, Florida
Mondrian Miami Beach
Mondrian Miami Hotel Beach

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