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“Looks good, but not up close”

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Mondrian South Beach Hotel
Ranked #40 of 210 Hotels in Miami Beach
Reviewed 21 July 2014

Booked the Mondrian, because of the nice pictures, good reviews ánd the fact that they allowed children. Service was good, but not good according to USA standards. View was spectacular, exercise room was overlooking the pool area and Star Island. Location was a bit off as it was too far to walk anywhere with little kids.

  • Stayed: August 2013, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank PerWilson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this reviewResponded 22 July 2014

Dear Per,

Thank you for staying with us. We are sorry we failed to exceed your expectations. Over the past year since you stayed with us we have made great strides in service and product as evidenced from the number of recent reviews. We hope to have you join us again to see from yourself.

Best regards,

Ellis

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1,901 - 1,907 of 3,664 reviews

Reviewed 20 July 2014 via mobile

The hotel was beautiful in a great part of town - just walking distance from the beach. The staff was nice & attentive, especially David the pool concierge. Overall, everything was wonderful. Didn't get to enjoy the pool since I preferred taking the short walk to the beach everyday. Did try the jet skis, great time! Definitely look forward to coming back soon!

Stayed: July 2014
2  Thank Erika C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this reviewResponded 21 July 2014

Dear Erika,

Thank you for this review and for your recent visit. We're glad you enjoyed our original room product and our friendly and attentive service. We, too, look forward to your next visit.

Best regards,

Ellis

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Reviewed 20 July 2014

We chose the Mondrian for one night and were really amazed by the beauty of the hotel, the rooms are spectacular, the decoration, and the bay view is amazing. The pool is beautiful and spacious, and it's the best place to watch the sunset at the bay.
The hotel is really close to lincoln road and miami beach nightlife.
The staff is really nice and helpful and they make everything to make your stay unforgettable.
Good price for such a luxurious experience in South Beach

  • Stayed: November 2013, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank Galo E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this reviewResponded 21 July 2014

Dear Galo,

Thank you for your visit and for this kind review. While we are happy you found our location, decor, and views to your liking; we are most pleased that you found our service to be luxurious. All of our staff are dedicated to providing an original guest experience in a friendly, attentive, and gracious manner. We hope to welcome you back soon when you can hopefully stay longer.

Best regards,

Ellis

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Reviewed 14 July 2014

The Mondrian is looking out across the Biscayne Bay of Miami which is the opposite side of the beach but no worry if you want to go to the beach it is around a 20 minute walk or you can get the fee shuttle bus on the road which continues to do a loop every day.

We chose the Mondrian because we like the Morgans Hotel look and we liked the fact that it was not on the busy side of South Beach. It is perfect if you want a relaxing day at the huge pool area with superb views of downtown Miami, watch the Sunset with a cocktail and then head out to the other hotels and bars on Collins Avenue or Ocean Drive.

There is a happy hour which is superb $5 at 5pm $6 at 6pm etc etc and the drinks are excellent. They do a lovely Jalapeño Margarita.

Our room was big with a living area, bedroom and bathroom and it had the usual Morgans Hotel touches which is what we like. Toiletries were excellent and top notch and the shower was great.

The staff around the pool were always helpful and David and Hayley were very nice.

The only thing it fell short on was the cleaning and the door. The carpet in our bedroom needed the hoover for a couple of days but it ever got done and the door staff were nowhere to be seen on times when we needed a taxi. We also ended up with someone else's case in the back of our car which we only found when we arrived in Key West as it was labelled wrong. This was sorted out in the end after a couple of calls and emails.

It was a quiet time of year in Miami due to the heat which was 100 degrees most days but we didn't see much rain which we were afraid of. (only 2 days out of 7 it rained for about 30 minutes) We were told this hotel would be fully booked during the Winter Music Conference and during peak season. We arrived on the Sunday but it got busier on the Friday and Saturday with a DJ playing at the pool area on the Saturday which was good for the weekend after midweek relaxing.

Overall a very good experience with fantastic views and bigger pool area than most hotels in Miami. If you prefer to be away from the main drag like we did this is for you.

Check out the Whole Food Market within 2 minutes of the hotel. The food is terrific and there was also a Starbucks within spitting distance.

Room Tip: A high room with views of the Bay
  • Stayed: June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
3  Thank EGANSMIND
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this reviewResponded 16 July 2014

Thank you for your recent stay at Mondrian and for your recommendation. We are glad you enjoyed our room product and location and are pleased you found our staff to be helpful and friendly. We apologize for the inconveniences you encountered but are glad to know these were minimal and will not prevent you from returning. We hope to welcome you back soon.

Best regards,

Ellis

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Reviewed 8 July 2014

Soon as we arrived at the hotel ice cube was checking in! So if it's good enough for him it's certainly good enough for me

Very clean throughout the hotel/pool are very friendly bar staff Alex is great very welcoming and friendly, location is great only 5 blocks from Lincoln shopping mall, they also have jet ski on the front of the hotel highly recommended to go take a peek by star island :)

Nothing negative to say about this hotel really but only one niggly thing that bothered us was supposed to be a Kitchenet we had to ask for kitchen appliances which took a while to come with a lot I reminding, also had to ask why out room hadn't been cleaned a couple of time but when we requested was done

Overall would Definatly recommend and stay here again thank you for a pleasant stay

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Usernametaken90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this reviewResponded 9 July 2014

Thank you for your recent visit to Mondrian as well as your recommendation. We are glad our staff and vibe made you feel so welcome. To your point, our housekeepers service guest rooms between 9:00 am and 5:30 pm. You are always welcome to request service at a particular time if you choose. We look forward to your next visit soon.

Best regards,

Ellis

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Reviewed 7 July 2014

Mondrian is a good choice if you are not too fussed about staying beachfront. Much newer property than its sister hotel Shore Club which is beachfront and was "the" place back in 2002. Thew view of bay is beautiful and personally I love its proximity to Starbucks and Whole Foods Market. Also walkable to Lincoln Road. Recommend for South Beach regulars & long-stayers.

  • Stayed: September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank sptravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this reviewResponded 8 July 2014

Thank you for staying with us and for your recommendation. We hope you will try us again as we've only gotten better over the past 10 months since you stayed with us.

Best regards,

Ellis

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Reviewed 5 July 2014

Ever go somewhere and be treated like a VIP, even when you really aren't? That's this place for us. On our last day, sadly but no matter, this was a memorable stay thanks mostly to the staff that work tirelessly to give you a great stay.

The room is nice, maybe a bit spartan but that is true of many of Morgan hotels. Still chic. Upgraded to a suite by the very kind and sweet front desk lady, sorry didn't catch her name. But it was the start of the VIP service.
The hotel is located on the bay side. It's quieter and less hectic. Maybe 7/8 blocks from the ocean if you need a beach fix. But the pool area is so nice we never missed the beach.
David, the pool concierge is unbelievable. He works tirelessly and always is smiling and friendly, wanting to satisfy your needs. I've never met anyone who worked harder to make sure his responsibilities were surpassed. Checked on us throughout the day as if we were the only ones at the busy pool. Do bosses know how important these people are? I hope so. Josh at the pool equally terrific. Made recommendations that were spot on for drinks and dinner, even willing to make our reservations if needed. Always checked on us, even at the inside bar when he was off duty. Who does that? The team of David and Josh really made our vacation by making us feel so special. Great, great service.

Samir at the bar inside also was a star. Very professional and again with great suggestions. Kind and attentive wanting to make sure things were good. Knew virtually everyone who had been at the bar before. Shook hands with all of them welcoming them back to his bar. So nice. There is a great happy hour $5 at 5, $6 at 6, $7@ 7, $8@ 8. Special menu for the drinks but plenty to choose from. And the timing with the sunset is perfect! Great bar with a superstar bartender serving it up.


Outside bar by the pool great with Alex, Mack and Jeremiah. Great drinks and service. Mack even called an off duty Alex to find out how he made my wife's drink she loved! Again, who does that? And btw, Alex didn't mind. That's how service oriented they truly are.

Jennifer, a manager, chatted with us and made us feel like we were appreciated and having a good time. She interacted with guests as well as fellow employees. If there was one constant it was employees complimenting their treatment by management which they said made them even more motivated to give great service to their guests. It's not really a strange concept, but how often do you see it implemented? Sheerley (another manager) met my wife and treated her like she was her new BFF. Really nice. My wife loved her. We did not meet a single sole that was not very nice. Management if you read this please take note of this and let your people know that they were truly appreciated.

We ate twice at the restaurant for breakfast. Both times we had the buffet with fruit, great Greek yogurt parfait and an egg frittata dish. My wife loved the Mediterranean chopped salad with shrimp. So much so that it was a repeat. Beautiful location overlooking the pool and bay.

The hotel is a combo hotel and condos so it has a bit different vibe. No shops in lobby. There is a concierge. Not a lot of sitting area in lobby but several bars open at various times of the day. Make sure you see the sunset during your stay. Billed as the best view of a miami sunset and it is hard to argue.

All in all a great stay primarily due to the people who work here and made sure it was so. Thank you team of Mondrian for making our stay great.

Stayed: July 2014, travelled as a couple
4  Thank artlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this reviewResponded 8 July 2014

Thank you for your recent visit to Mondrian and for taking the time to share your experience with. We are delighted that so many of our staff left a favorable impression upon you and helped to make your stay memorable. We are glad to know that we delivered upon our promise of creating a unique guest experience for you. Believe me, upper management reads these reviews as do our line staff and we are quick to recognize a job well done. Extensive kudos will be forthcoming as a result of your review. Thank you again and we look forward to your next visit soon.

Best regards,

Ellis

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Additional Information about Mondrian South Beach Hotel

Address: 1100 West Ave, South Beach, Miami Beach, FL 33139-4749
Region: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Miami Beach
#11 Family Hotel in Miami Beach
#18 Spa Hotel in Miami Beach
#24 Romantic Hotel in Miami Beach
#27 Luxury Hotel in Miami Beach
Price Range: £133 - £327 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Mondrian South Beach Hotel 4.5*
Number of rooms: 215
Official Description (provided by the hotel):
Located on newly-fashionable West Avenue, Mondrian is a quiet enclave just minutes from the bustling center of South Beach, offering spectacular views of the Atlantic Ocean, Biscayne Bay and downtown Miami. The visionary style of designer Marcel Wanders is apparent from the moment you pull into the porte-cochere: guests walk through a grand entryway appointed with custom-designed furniture, lighting and accent pieces, evoking Wanders' design homage of "Sleeping Beauty's Castle." Upon entering the soaring lobby, the floor-to-ceiling windows offer stunning views of Biscayne Bay. Immediately the eye is drawn to the masterpiece of the room–an iconic, signature "floating staircase." Black and gold patterned furnishings and oversized brass bell shaped lights add a touch of whimsy and welcome guests to sit and socialize or enjoy the view. ... more   less 
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Also Known As:
Mondrian South Beach Hotel Miami Beach, Florida
Mondrian Miami Beach
Mondrian Miami Hotel Beach

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