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“Not so luxurious as they say”

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Mondrian South Beach Hotel
Ranked #38 of 207 Hotels in Miami Beach
Cardiff, Wales, United Kingdom
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Not so luxurious as they say”
2 of 5 bubbles Reviewed 26 August 2014 via mobile

We stayed here for 3nights on the second leg of our American honeymoon and we wish we hadn't bothered. We seldom give poor reviews of places we've stayed in the states but we can safely say that we will not be returning to the Mondrian. We certainly do not expect any star treatment but considering this was our honeymoon and that the hotel knew this at least 9months prior to arrival, the staff did nothing to make us feel that this trip was a special one. We were situated in a room that didn't have a pool or Biscayne bay view but one of the car park and external sitting area which was regularly used as the communal smoking ground for staff and guests. The website claims luxury but this is far from it, the rooms are clean but are not wow, the staff service is slow and in our experience, non responsive on several occasions. The location is good but we'd certainly stay closer to the beach when we return. This stay was one we looked forward to for sometime and once it arrived, it was a complete let down. Real shame I'm sorry to say

Stayed May 2014, travelled as a couple
Helpful?
3 Thank Danny C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, 27 August 2014
Dear Danny,

Thank you for your visit. We are sorry to have not met your expectations. Without knowing more details of your visit I can only speculate we were in a sold out situation which is why we weren't able to upgrade your room to a better view as we love to wow our special guests with extras. We are sorry to know you won't be returning. We would love another chance to show you what so many of our reviewers have experienced which is indeed friendly and attentive service in a gracious manner.

Best regards,

Ellis
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3,383 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (666)
Date | Rating
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English first
New York City, New York
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 26 August 2014

I had an amazing experience checking-in to the Mondrian. I had been traveling all day and was exhausted. I assumed I would have to wait in a line to check-in and that the process would not be speedy. I was very wrong! I was greeted by an amazing guest service coordinator named Ariel Jaramillo. She was so nice, efficient and fast at getting my room sorted. She told me about all the hotel amenities and answered all the questions that I had. Thanks to Ariel, my stay was off to a great start.

The decor of the hotel is breathtaking. The design of the pool is very pretty and makes you feel like you are in Europe, not Miami. The rooms are also outstanding. They are spotless, decorated to the nines and VERY big.

I cant recommend this hotel enough!

Thank you!

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank Candice2121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, 27 August 2014
Dear Candice,

Thank you for your recent visit and for taking the time to share your experience with us. Ariel is indeed a rock star when it comes to service. We are fortunate to have her on board. She is but one of a team who are dedicated to providing an original guest experience in a friendly, attentive, and gracious manner. We hope to be your "go to" hotel in Miami and welcome you back soon.

Best regards,

Ellis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 August 2014

I love this hotel, I have stayed here 3 times already, I feel like family now, about 4 workers knows my name, as soon they see me,.. they yell out - Hey Mr..so so.. great feeling, the hotel is little pricey, but very nice

Room Tip: Very nice pool, or walk to the beach/taxi
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  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank 654Edward123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, 27 August 2014
Dear Edward,

Thank you for your recent and repeated visits to Mondrian. We, too, are glad you are part of our family. We always enjoy welcoming guests back and calling them by name. We look forward to your next visit soon.

Best regards,

Ellis
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Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 23 August 2014

When we arrived we were taken aback by the whole look of this place. It looks amazing. The rooms were so quirky and unique but that was all it was! An image! The hotel lacks soul and was pretentious. As a couple; a normal, average couple, we felt completely out of it. Everyone looks pretty (well most... some just think they do!) and the whole stay left us feeling really unwelcome. When looking closely; the rooms are not clean, attention to detail with regards to cleanliness is poor. Service not great; we had towels put in our rooms that were torn and frayed and we had to leave a note as after two days of no toilet roll and surviving on face tissues it didnt look like we were going to get any! The location is not the greatest, although the hotel overlooks the water, the main action of south beach is a 20-25 minute walk away. It is walkable but in temperatures of 34 degrees +, its not ideal. The biggest downer of this place is the cost of certain things. On arrival, you are informed that parking is $38 a night!!! Yes! $38 dollars! The reception then automatically authorise your credit card for $150 dollars a day... for what? The biggest insult is the pile of junk stored in the rooms which is purchasable. Not only an overpriced fridge of items to buy, there is 'stuff' that you might need - at crazy prices. $60 for a set of male grooming lotions! Hmmm! To top if off.... you pay for wifi! $15 a night!
Such a disappointment. We spent the whole time not wanting to touch anything just incase we were charged for it. We didnt even use the shower gel just in case we d get it on the bill at the end of the stay.

This place has the potential to be amazing. But it has spent more time on what it looks like and not enough time on what it feels like to stay here.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank PaulEssex1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, 26 August 2014
Dear Paul,

Thank you for your recent visit. We are sorry we failed to meet your expectaions. While we would like to reassure you that our pricing is in line with other hotels in South Beach, we apologize for the shortcomings you experienced with Housekeeping. As your experience is atypical and not indicative of our high standards, these issues have been addressed vehemently by our Hotel Manager. We do hope you will join us again.

Best regards,

Ellis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
1 review
5 of 5 bubbles Reviewed 22 August 2014 via mobile

Stayed only one night here on a stop over, staff were great and very accommodating looking after my bags while I enjoyed the pool even though I had checked out. Great In room HD tv service plus have me an upgrade on my room. Hopefully the Mondrain London can live up to this. Well I can bet it won't beat the weather!

Stayed August 2014, travelled solo
Helpful?
Thank Gregg R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, 26 August 2014
Dear Gregg,

Thank you for your recent visit and for your review. We are happy you found our staff to be so accommodating and are glad you were able to fully enjoy our amenities. We hope you will join us again soon.

Best regards,

Ellis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
2 reviews
4 of 5 bubbles Reviewed 20 August 2014

We really love this hotel. The pool scene is great, esp. the music, people, service etc. We basically hang out at the pool most of the time. Music was not too loud there. People who stay in this hotel is also not some non-sense college kids. It's a mixed crowd with family, couples and friends. The hotel is really pretty. However, we are not a fan of that icon girl they put up on the wall in every room of the hotel. Also I think the price of the restaurant is a little overpriced. Maybe that's why it's empty most of the time.

  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank ighk0403
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, 21 August 2014
Thank you for your recent visit to Mondrian and for taking the time to share your experience with us. We are happy you enjoyed your stay with us, thanks to our vibe and service. We hope you will join us again when you are next in Miami.

Best regards,

Ellis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 18 August 2014

My girl and I planned a great weekend in Miami and I wanted a really nice hotel that was close enough to the scene but far enough from the craziness of Ocean Drive. The Mondrian exceeded our expectations. The décor, the staff, the coolness of the hotel were exactly what we were looking for. It is a medium sized hotel with a small boutique feel. The pool area and view of the Bay are beautiful, and the pool bartenders are awesome. Alex and Don at the pool bar were the best, so down to earth and way cool, and Salim at the lobby bar was the nicest guy ever! We were blown away how serviceable people were, not used to that in the U.S. unfortunately.

Our room had the city view but since we were never there it was no big deal, and that was a nice view also. If you want to go all out get the Bay view. The room was a studio, with a kitchen and small dining table. It would make for a huge apartment in NY or Europe, more than enough room for the two of us.

The location is directly on the opposite side of South Beach Ocean Drive on 11th street. So a 5/6 dollar cab ride, and right down the street from Lincoln Road. The guests are young and attractive, average mid 20's to mid 30's I would say. Sexy crowd, but also saw some families.

If you want to impress your girl and just stay at a cool and sexy spot, this is it, you will not go wrong!

Room Tip: Only choose Bay Side if you really plan on being in your room. Otherwise it really is not necessary.
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  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank William C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, 19 August 2014
Dear William,

Thank you for your recent visit to Mondrian and for this kind review of your experience. We are glad to know we exceeded your expectations, thanks in part to our unique design, festive vibe, and friendly staff. We hope you will join us again soon.

Best regards,

Ellis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mondrian South Beach Hotel

Property: Mondrian South Beach Hotel
Address: 1100 West Ave, South Beach, Miami Beach, FL 33139-4749
Region: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Miami Beach
#11 Family Hotel in Miami Beach
#17 Spa Hotel in Miami Beach
#24 Romantic Hotel in Miami Beach
#27 Luxury Hotel in Miami Beach
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Mondrian South Beach Hotel 4.5*
Number of rooms: 215
Official Description (provided by the hotel):
Located on newly-fashionable West Avenue, Mondrian is a quiet enclave just minutes from the bustling center of South Beach, offering spectacular views of the Atlantic Ocean, Biscayne Bay and downtown Miami. The visionary style of designer Marcel Wanders is apparent from the moment you pull into the porte-cochere: guests walk through a grand entryway appointed with custom-designed furniture, lighting and accent pieces, evoking Wanders' design homage of "Sleeping Beauty's Castle." Upon entering the soaring lobby, the floor-to-ceiling windows offer stunning views of Biscayne Bay. Immediately the eye is drawn to the masterpiece of the room–an iconic, signature "floating staircase." Black and gold patterned furnishings and oversized brass bell shaped lights add a touch of whimsy and welcome guests to sit and socialize or enjoy the view. ... more   less 
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Also Known As:
Mondrian South Beach Hotel Miami Beach, Florida
Mondrian Miami Beach
Mondrian Miami Hotel Beach

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