Stayed for three nights to escape the cold of Chicago. Overall happy with our stay at The Betsy, loved the Art Deco style and Rolling Stones and Beatles photos that line the hotels corridors. The hotel staff were great, shout out to Chris the doorman who was always friendly and anticipated your needs before you even thought of it yourself! BLT steak, food was great for dinner and the 3 breakfasts we eat. Service was not so great, basic things not met for a hotel that has 4 diamonds and over $500 a night room rates I expected more. Asked each morning what our name was and if we were staying in hotel, got a bit old. Waiting over 20 minutes to get coffee that was barely warm, then having to get up and ask bus boy if we can get more coffee, no good morning from server, food runners who do not smile and just dump your food on the table and cannot even get you fresh black pepper for your eggs when you ask for it was poor in my opinion for a hotel restaurant of this level. Service at dinner was much better, breakfast just seemed that guests were forgotten about.
Concierge was excellent and we had some great meals due to Margo"s recommendation!
Great stay and would go back, but need to improve service in restaurant not up to the level you get at a Four Seasons.
- Official Description (provided by the hotel):
- The Betsy - South Beach is an elegant, beach-side haven located in the heart of South Beach. Its relaxed tropical interiors create an aura that is passionately low-key, cocooning its guests in timeless luxury and service, while offering exquisite amenities, world-class cuisine by celebrated Chef Laurent Tourondel, and a unique presence for art and culture that invites travelers to relax, refresh and renew. The Betsy's Ocean Deck is expansive with sweeping views of the Atlantic, offering a Wellness Garden with a full range of spa treatments and sunrise yoga. Other amenities include private beach service, a 24-hour fitness center, and an intimate courtyard pool. Guests can also enjoy live jazz music and signature cocktails in our lobby bar. While located in the heart of the Art Deco District on famed Ocean Drive, The Betsy is within walking distance to shopping and nightlife, yet offers a uniquely serene experience in one of the world's great beach destinations. ... more less
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- Also Known As:
- Betsy Hotel Miami Beach
- The Betsy - South Beach Miami Beach, Florida