I chose The Betsy for a 3 night stay following our cruise based on Tripadvisor reviews. 2 weeks prior to our visit, Paul, the concierge sent an email with suggestions for dining/activities and asked if there was anything they could help us with... What?! I have never had a hotel be so proactive like that before. I responded with a restaurant inquiry and they actually called me in person 5 minutes later to set up the res. Wow... Talk about customer service! They asked if there was a special occasion and on my daughter's 16th birthday, had a special dessert and birthday card waiting in our room. Also, ran after us during a brief rainstorm with an umbrella since we didn't have one. Amazing hotel staff! But wait, I'm not done yet... we arrived at 9:30am and the front desk was able to find a clean room right away along with a champagne greeting. The entire hotel staff makes it a point to know your names as soon as you check in and there are always 2 bellmen opening the front door as you leave/enter addressing you by name and asking if there is anything they can assist with. You feel like you are part of the family at once. It's quite remarkable. When we got in our room, one of the TV's didn't work and engineering was fixing it within 5 minutes and with a great smile and attitude. Housekeeping was also perfect. The turndown service is a nice touch. Location of The Betsy is perfect with a brief walk to everything you could possibly want. The rooftop area, lobby, pool is upscale and welcoming. We were completely spoiled with the beach service... so awesome! They set you up with cushy lounge chairs/towels/umbrellas for all. The auto $16 resort fee says it's only for 2 chairs and 1 umbrella but it was a nice surprise when they set us up with 4 chairs/2 umbrellas instead without even asking. Make sure you go to the Lincoln road stores/restaurants. Such a neat area. Also, Espanole Way for some quant restaurants. It feels like Spain. Wish I could remember more names but everyone at the hotel was terrific and friendly. Please consider The Betsy for your next Miami visit. You will not regret it. :)
- Official Description (provided by the hotel):
- The Betsy – South Beach is Travel and Leisure’s Top Rated Resort Hotel on Miami Beach (2017), the only Forbes Four Star and AAA Four Diamond boutique hotel on Miami and Miami Beach, and one of only three Florida hotels to be awarded the 2017 Condé Nast Traveler Gold List Award. Having recently completed an expansion, The Betsy now offers 130 guest accommodations across the existing Colonial and new Art Deco wings, with a variety of room types and suites, including a Skyline Penthouse. An elegant, beach-side haven located on historic Ocean Drive, The Betsy’s relaxed tropical interiors create an aura that is passionately low-key and cocoon guests in timeless luxury. Incredible service, exquisite amenities, world-class cuisine, and a unique presence for arts and culture, invite travelers to relax, refresh and renew. The Betsy’s Ocean Decks are expansive with sweeping views of Miami and the Atlantic, offering a Rooftop Pool, Wellness Garden with a full range of spa treatments and sunrise yoga. Other amenities include private beach service, 24-hour Fitness Center, Lobby and Pool Bars, Property and Room Libraries, and a Conservatory with an Espresso Bar. Thoughtfully designed public spaces welcome guests to lounge and enjoy cultural programming year-round which includes Live Jazz and curated property-wide playlists. Known as a hotel with a heart, The Betsy’s unique hospitality model champions the power of community through its dedicated PACE (Philanthropy, Arts, Culture, Education) program by weaving those brand pillars into the guest experience through the sights and sounds of art, music and literature. ... more less
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- Also Known As:
- Betsy Hotel Miami Beach
- The Betsy - South Beach Miami Beach, Florida