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“Beautiful hotel, service left something to be desired”

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The Betsy - South Beach
Ranked #13 of 208 Hotels in Miami Beach
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Beautiful hotel, service left something to be desired”
Reviewed 7 July 2014

I surprised my husband with an extended weekend trip to South Beach specifically to stay at this hotel. I had seen it online years ago and we love boutique hotels, so it was on our must visit list. We stayed July 3-6, 2014.

The hotel is absolutely gorgeous. It has been completely renovated and the colors are very soothing- white, tan, and brown with wood. Our room was spectacular. The location is great- right across from the beach. The little things like the curated photograph collection on the walls and the books in the room are all excellent touches. The bed was very comfortable and the restaurant inside (BLT Steak) was delicious. The pool is small, but not crazy crowded. Overall, we were very impressed by the amenities.

The staff left a little something to be desired compared to other hotels that we have stayed at. We are not terribly picky, but there were a few things that I thought were overlooked. First, in our shower was an old shampoo, conditioner and body wash that had someone else's hair on it. We tossed it without complaining, but obviously the bathroom wasn't cleaned very thoroughly. When we went to the pool there were no towels, we asked three times and waited 30 minutes before someone brought more to the pool area. The concierge scheduled us for brunch at the hotel, but it was on a Friday and they don't even offer brunch on weekdays. I would think they would know that since it was their own hotel. We missed turn down service and requested it on our way out and were told it would be completed, but came back later and it wasn't done. Lastly, I rented a few dresses from Rent the Runway while there and the front desk staff refused to call UPS for me, so we had to walk a half mile to drop it off. I have never stayed at a hotel that wouldn't return them for me- even simple chain hotels. None of these things were huge deals, but altogether I just didn't feel an overwhelming surge of great customer service.

There are so many cute hotels in this area that I think you could pay less and have an equal (maybe better?) experience. We probably won't be back, but it certainly is cute and I would absolutely recommend the Brunch at BLT- try the popover! Remember it's only offered on Saturday and Sunday! :)

  • Stayed July 2014, travelled as a couple
    • Value
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    • Service
Helpful?
3 Thank Jessica H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Se Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 July 2014

As you look at the on line pics on The Betsy website it's hard to tell that the beach is across the street from the hotel. We had no problem crossing and the cabana service was great. Great restaurant

Room Tip: We had the King Suite facing the alley, very quiet and HUGE! the regular rooms looked a bit small s...
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  • Stayed July 2014, travelled as a couple
    • Value
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Review collected in partnership with this hotel

Helpful?
Thank Offsnake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New york city
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 July 2014

We here over the 4th of July weekend. We stayed for 3 days. The hotel exterior and lobby is very elegant and nice. However, our room was small with "ocean view" that was barely visible. Not worth the extra cost. The room smelled musky and damp. The sheets were itchy keeping us awake. It often felt like there were bed bugs crawling around. The restaurant downstairs was just okay. The food was bland, and lacked flavor. The steak was not very impressive. On the upside, the service was excellent and the staff was friendly.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Thanhnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rowlett
1 review
Reviewed 7 July 2014

Great hotel across the street from the beach and walking distance to Ocean street restaurants, shops and bars. Great value and excellent service. I especially liked the turn down service and house slippers left by the bed-nice touch!

Room Tip: Very spacious room
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Lester S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naples
1 review
Reviewed 7 July 2014

Very clean, all the services & the staff members at all levels were always
friendly, responsive & cooperative. The location of the hotel is superb.
Hope to repeat our visit on regular basis since we live in Naples, Florida which is about two hours away door to door especially if the hotel rates are attractively competitive. Thank you,
W E Michael Mikhail, MD, FACS

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Cod, MA
Level Contributor
64 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 6 July 2014

The Betsy has it all. We watched fireworks (and great lightening) from the roof deck, spent afternoons at the super nice Lummus Park beach, dined in the BLT restaurant on glorious steaks ( both al fresco and inside), got terrific recommendations from the concierge, enjoyed a beautiful room with spacious bathroom, all right at the south end of South Beach. The a Betsy offers a class act hotel oasis without the noise and cray-cray of many South Beach hotels. We'll return here without hesitation!

Stayed July 2014, travelled as a couple
Helpful?
Thank PamelaCapeCod_MA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, California
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 6 July 2014

I chose The Betsy for a 3 night stay following our cruise based on Tripadvisor reviews. 2 weeks prior to our visit, Paul, the concierge sent an email with suggestions for dining/activities and asked if there was anything they could help us with... What?! I have never had a hotel be so proactive like that before. I responded with a restaurant inquiry and they actually called me in person 5 minutes later to set up the res. Wow... Talk about customer service! They asked if there was a special occasion and on my daughter's 16th birthday, had a special dessert and birthday card waiting in our room. Also, ran after us during a brief rainstorm with an umbrella since we didn't have one. Amazing hotel staff! But wait, I'm not done yet... we arrived at 9:30am and the front desk was able to find a clean room right away along with a champagne greeting. The entire hotel staff makes it a point to know your names as soon as you check in and there are always 2 bellmen opening the front door as you leave/enter addressing you by name and asking if there is anything they can assist with. You feel like you are part of the family at once. It's quite remarkable. When we got in our room, one of the TV's didn't work and engineering was fixing it within 5 minutes and with a great smile and attitude. Housekeeping was also perfect. The turndown service is a nice touch. Location of The Betsy is perfect with a brief walk to everything you could possibly want. The rooftop area, lobby, pool is upscale and welcoming. We were completely spoiled with the beach service... so awesome! They set you up with cushy lounge chairs/towels/umbrellas for all. The auto $16 resort fee says it's only for 2 chairs and 1 umbrella but it was a nice surprise when they set us up with 4 chairs/2 umbrellas instead without even asking. Make sure you go to the Lincoln road stores/restaurants. Such a neat area. Also, Espanole Way for some quant restaurants. It feels like Spain. Wish I could remember more names but everyone at the hotel was terrific and friendly. Please consider The Betsy for your next Miami visit. You will not regret it. :)

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sherry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Betsy - South Beach

Property: The Betsy - South Beach
Address: 1440 Ocean Drive, Miami Beach, FL 33139-4108
Phone Number:
Region: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Miami Beach
#7 Business Hotel in Miami Beach
#10 Spa Hotel in Miami Beach
#12 Luxury Hotel in Miami Beach
#12 On the Beach Hotel in Miami Beach
#12 Family Hotel in Miami Beach
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — The Betsy - South Beach 4.5*
Number of rooms: 128
Official Description (provided by the hotel):
The Betsy – South Beach is an elegant, beach-side haven located in the heart of South Beach and only one of three Florida hotels to be awarded the 2017 Condé Nast Traveler Gold List Award. Its relaxed tropical interiors create an aura that is passionately low-key, cocooning its guests in timeless luxury and service, while offering exquisite amenities, world-class cuisine by celebrated Chef Laurent Tourondel, and a unique presence for art and culture that invites travelers to relax, refresh and renew. The Betsy’s Ocean Decks are expansive with sweeping views of Miami and the Atlantic, offering a Rooftop Pool, Wellness Garden with a full range of spa treatments and sunrise yoga. Other amenities include private beach service, a 24-hour fitness center, a Lobby Bar, Library and Conservatory with an Espresso Bar giving guests ample options to lounge and enjoy live jazz music and signature cocktails. While located in the heart of the Art Deco District on famed Ocean Drive, The Betsy is within walking distance to shopping and nightlife, yet offers a uniquely serene experience in one of the world’s great beach destinations. ... more   less 
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Also Known As:
Betsy Hotel Miami Beach
The Betsy - South Beach Miami Beach, Florida

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