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“Almost perfect”

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The Betsy - South Beach
Ranked #12 of 212 Hotels in Miami Beach
Certificate of Excellence
Reviewed 8 August 2014

I travel 35% of the year for both business and holiday all over the world. On this occasion I booked through Booking.com, which I don't normally do, but received a fairly decent rate for 3 nights stay, and chose The Betsy based on other positive reviews.

It was almost perfect in every way. The location is amazing, incredibly clean and comfortable, and most importantly for me, quiet, even though it's right on Ocean Drive. I've been to South Beach no less than 10 times and this was the best hotel yet.

The Betsy only gets 4 stars because of service, which was very inconsistent. 15% of the time I would get warm and friendly, the rest of the time rather cold and clinical. One example of the service was on the day I was leaving, I called at 6am and requested a late check out to which I was told "Absolutely no problem, I have your check-out time now for 2pm, is there anything else I can do for you?" (15%) Then a rather rude call at 12 noon, just back from a run, "Do you need assistance with your bags right now to check out?" To which I reminded them of my late check out approval. "I'm sorry sir, we have to change your approval as we now need the room. When can you be out?"

The food in the restaurant is phenomenal, so at least it ended on an incredible high. I would definitely stay here again, but will manage my expectations that, even though it is for sure a 5 star hotel in South Beach, the service is more a 3. Get your staff to smile and I'll raise it to 4. :)

  • Stayed: July 2014, travelled on business
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Review collected in partnership with this hotel
1  Thank Charles B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,123 - 1,129 of 2,682 reviews

Reviewed 6 August 2014

We stayed in two suites for 6 nights, one pool facing and the other facing the beach. Both were fantastic, although the Royal Ocean Suite made better use of the space as the bedroom and the lounge flowed into each other rather than a hallway separating them.
All of the stay we encountered were extremely helpful and friendly, and BLT onsite serves superb food.
Would definitely recommend this hotel over some of the larger corporate hotels available on South Beach.
Will definitely visit again!

  • Stayed: July 2014, travelled with family
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Review collected in partnership with this hotel
Thank SimonM853
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2014

This hotel is second too none! The staff is on point in every way. Ed Director of Guest Services took care of us from day one of our stay from dinner suggestions to tours he is absolutley THE MAN! Ashley at the front and Thomas are also nice ashley greeted me by my name everyday from the first day I arrived also if you have time induldge in the spa service very personal.

  • Stayed: July 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2014

Nice hotel, with style on a not so stylish road as ocean drive, comparable to Bourbon street in New Orléans. Rooms ok but no ocean view but ocean drive view. Luckily the noisy bars could not bje heard.
Price too high when compared with NY hotels.

Room Tip: The term ocean view should Be changed into ocean drive view
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  • Stayed: July 2014, travelled with family
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Review collected in partnership with this hotel
Thank Frank V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2014

My husband and I recently stayed at the Betsy, unfortunately for only one night. We were on our way to catch a cruise out of Miami. I came across this lovely hotel online and decided to take a chance. This was the first and only time a hotel has exceeded my expectations....and we travel a lot. Every person from the valet to the bellman to reception was wonderful. Kind inviting helpful. Honest and informative. The lobby was beautiful and comfortable. The room was bright clean with lovely amenities and appointments. The restaurant BLT was to die for. Popovers were amazing. I had steak my husband had fish. Both were outstanding. It was not our anniversary but it was what we like to call our "anniversary dinner" because it was that good. I highly recommend this place to all. I almost forgot the roof too deck also great. John serves up one excellent mojito.

  • Stayed: July 2014, travelled as a couple
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Review collected in partnership with this hotel
1  Thank Robert L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2014

The Betsy Hotel's restaurant "BLT Steak" recently just won praise as Miami Beach's number one Steak house by a local news paper so my fiancé and I had to visit. Dinner was amazing! Aziz, our server, was nothing but smiles and provided great service.

As we were leaving, the doorman Sean overheard us praising how great the lobby looked and suggested we visit the hotel's rooftop. He mentioned there was a bar up there so we decided to go for a nightcap. What a gorgeous view and cool place! The bartender (Yanna I believe) promptly served us our wine which we enjoyed while looking at the cruise ships in the distance. What a cool addition to a great dinner.

I live here in Miami, but if I were visiting, the Betsy & BLT's were both outstanding

  • Stayed: June 2014, travelled as a couple
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Thank Heidi H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2014

Right in the center of the 'Miami Beach Art Deco district' this wonderful colonial style hotel is located. Right from registration, through check-in to the extraordinary good service we got during the stay was fantastic. One night we were dining on the hotel restrarant 'BLT' - a great experience. Particularilly the meat was great. Everybody were fantastic, however, the guy at the front desk - Chris Joseph - gave us an extraordinary good service when he helped us check-in on our flights out of Miami. The Beach is great and so is the hotel pool.

  • Stayed: July 2014, travelled with family
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Thank ChrWin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Betsy - South Beach

Address: 1440 Ocean Drive, Miami Beach, FL 33139-4108
Phone Number:
Region: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Miami Beach
#7 Business Hotel in Miami Beach
#9 Spa Hotel in Miami Beach
#10 Family Hotel in Miami Beach
#11 Luxury Hotel in Miami Beach
#11 On the Beach Hotel in Miami Beach
Price Range: £216 - £848 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Betsy - South Beach 4.5*
Number of rooms: 128
Official Description (provided by the hotel):
The Betsy – South Beach is Travel and Leisure’s Top Rated Resort Hotel on Miami Beach (2017), the only Forbes Four Star and AAA Four Diamond boutique hotel on Miami and Miami Beach, and one of only three Florida hotels to be awarded the 2017 Condé Nast Traveler Gold List Award. Having recently completed an expansion, The Betsy now offers 130 guest accommodations across the existing Colonial and new Art Deco wings, with a variety of room types and suites, including a Skyline Penthouse. An elegant, beach-side haven located on historic Ocean Drive, The Betsy’s relaxed tropical interiors create an aura that is passionately low-key and cocoon guests in timeless luxury. Incredible service, exquisite amenities, world-class cuisine, and a unique presence for arts and culture, invite travelers to relax, refresh and renew. The Betsy’s Ocean Decks are expansive with sweeping views of Miami and the Atlantic, offering a Rooftop Pool, Wellness Garden with a full range of spa treatments and sunrise yoga. Other amenities include private beach service, 24-hour Fitness Center, Lobby and Pool Bars, Property and Room Libraries, and a Conservatory with an Espresso Bar. Thoughtfully designed public spaces welcome guests to lounge and enjoy cultural programming year-round which includes Live Jazz and curated property-wide playlists. Known as a hotel with a heart, The Betsy’s unique hospitality model champions the power of community through its dedicated PACE (Philanthropy, Arts, Culture, Education) program by weaving those brand pillars into the guest experience through the sights and sounds of art, music and literature. ... more   less 
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Also Known As:
Betsy Hotel Miami Beach
The Betsy - South Beach Miami Beach, Florida

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