I travel 35% of the year for both business and holiday all over the world. On this occasion I booked through Booking.com, which I don't normally do, but received a fairly decent rate for 3 nights stay, and chose The Betsy based on other positive reviews.
It was almost perfect in every way. The location is amazing, incredibly clean and comfortable, and most importantly for me, quiet, even though it's right on Ocean Drive. I've been to South Beach no less than 10 times and this was the best hotel yet.
The Betsy only gets 4 stars because of service, which was very inconsistent. 15% of the time I would get warm and friendly, the rest of the time rather cold and clinical. One example of the service was on the day I was leaving, I called at 6am and requested a late check out to which I was told "Absolutely no problem, I have your check-out time now for 2pm, is there anything else I can do for you?" (15%) Then a rather rude call at 12 noon, just back from a run, "Do you need assistance with your bags right now to check out?" To which I reminded them of my late check out approval. "I'm sorry sir, we have to change your approval as we now need the room. When can you be out?"
The food in the restaurant is phenomenal, so at least it ended on an incredible high. I would definitely stay here again, but will manage my expectations that, even though it is for sure a 5 star hotel in South Beach, the service is more a 3. Get your staff to smile and I'll raise it to 4. :)
- Official Description (provided by the hotel):
- The Betsy – South Beach is Travel and Leisure’s Top Rated Resort Hotel on Miami Beach (2017), the only Forbes Four Star and AAA Four Diamond boutique hotel on Miami and Miami Beach, and one of only three Florida hotels to be awarded the 2017 Condé Nast Traveler Gold List Award. Having recently completed an expansion, The Betsy now offers 130 guest accommodations across the existing Colonial and new Art Deco wings, with a variety of room types and suites, including a Skyline Penthouse. An elegant, beach-side haven located on historic Ocean Drive, The Betsy’s relaxed tropical interiors create an aura that is passionately low-key and cocoon guests in timeless luxury. Incredible service, exquisite amenities, world-class cuisine, and a unique presence for arts and culture, invite travelers to relax, refresh and renew. The Betsy’s Ocean Decks are expansive with sweeping views of Miami and the Atlantic, offering a Rooftop Pool, Wellness Garden with a full range of spa treatments and sunrise yoga. Other amenities include private beach service, 24-hour Fitness Center, Lobby and Pool Bars, Property and Room Libraries, and a Conservatory with an Espresso Bar. Thoughtfully designed public spaces welcome guests to lounge and enjoy cultural programming year-round which includes Live Jazz and curated property-wide playlists. Known as a hotel with a heart, The Betsy’s unique hospitality model champions the power of community through its dedicated PACE (Philanthropy, Arts, Culture, Education) program by weaving those brand pillars into the guest experience through the sights and sounds of art, music and literature. ... more less
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- Also Known As:
- Betsy Hotel Miami Beach
- The Betsy - South Beach Miami Beach, Florida