Don't stay here unless you plan on sleeping in the wrong room! Upon check-in, they gave me a studio instead of a 1 bedroom deluxe which is what I paid for.
They lie about the description of what a 1 bedroom is. They feel that because a studio has a kitchen and dining area (plus a bed in the room) that it can be called a 1 bedroom deluxe room.
Then after another reservation was made for a 2nd night, using an online reservation site, I needed to cancel it and they would not refund anything at all - claiming they could not sell the room again because it was out of the inventory.
The shower did not have any door, so water was all over the floor every time I showered. So much so, that the bedroom wood floors were warped and coming up off the floor at the entrance from the bathroom.
I couldn't turn off one of the lamps because the switch was broken. When I called for assistance, he just took off the switch knob from another lamp in the room and told me to use the switch for that lamp, to accommodate the one that was broken.
The decor is NOT South Beach - dark wood paneling everywhere, including the bathroom! The living room had some type of animal print as and area carpet.
I will never stay at this hotel again! There are way better places to stay at for the same price. I can't believe the regular price they charge their patrons.
- Official Description (provided by the hotel):
- Blending classic sophistication and contemporary chic, the Riviera South Beach hotel offers stylish Classic Rooms, Modern Balcony Rooms, as well as One-Bedroom apartment-like accommodations with gourmet kitchens, separate living and dining areas at affordable hotel room prices. IMPORTANT -- Credit card used for booking must be the same credit card presented for payment at check-in. The name on the credit card must match the name on the reservation and the card holder must be present along with a government-issued photo ID. Holiday and Special Events require a non-refundable prepayment 30 days prior to arrival. No early departures are allowed. Reservations are completely non-refundable within 30 days of arrival. Events include but are not limited to: New Years (12/26 to 1/3), Boat Show (2/12 to 2/16), Winter Music Conference & Ultra (3/15 to 3/31), Memorial Day (5/21 to 5/25) & Art Basel (12/3 to 12/9). A mandatory daily resort fee of $18.00 ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, TravelUp, Odigeo and Southall Travel so you can book your Riviera Hotel & Suites South Beach reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Riviera Hotel Miami Beach
- Riviera Hotel & Suites South Beach Miami Beach, Florida