This was the first time in a while when I did not enjoy my stay at a Kimpton property. As other reviews suggested, the hotel decor and the rooms are very accommodating and the staff is incredibly friendly; however, there were far too many service issues that usually occur in the early stages of a hotel opening.
The hotel entrance and lobby is beautifully decorated with a modern theme and ample space. Both the bell staff and front desk are all incredibly helpful and friendly (Jessica at the front desk is an absolute delight) but the hotel should consider scheduling more than two front desk agents during a peak stay...it seemed that I was always waiting for assistance. Although I did not use the service, it seemed that there was always a concierge staff member present (morning through evening)...something I never really recognize elsewhere.
Rooms are standard size and very comfortable...especially the bed. One thing I really appreciated was the bathroom sink, which sunk into the counter. Other Kimptons install the sinks that rise up and are difficult to use, in my opinion. One very big downfall is that the rooms do not have curtains and sunlight enters very easily through the blinds... this needs to be fixed. Very big closets, sufficient electric outlets & desk space.
The rest of this review isn't pretty...
The fitness "center" is the size of a walk-in closet with two treadmills, one elliptical, one flat bench and weights that increase to 45. If you value a good workout at your hotel, this is not the place for you. Additionally, there was no towel service and most machines were not clean.
Pool towel service was incredibly disappointing. Only 1 out of 4 days during my stay were there actually clean towels available for use...all 3 other days I waited about 5 minutes for someone to bring more. This is one of those things (for the hotel's sake) that I hope corrects itself over time.
Take the stairs...they will bring you to your destination in lighting speed compared to the elevator.
Ate once at the restaurant for breakfast. Server had difficulty understanding our order and it came out incorrectly. Ordered an espresso that never came out until I asked where it was.
Overall, this hotel is nice and fun and the location is incredibly great...but so is every other hotel in South Beach. Would I stay here again? When in a city like Miami, I'd rather pay a premium for a nicer experience. Hoping a few things change in time...
- Official Description (provided by the hotel):
- There's no need to daydream. Your stay at the beachfront Kimpton Surfcomber Hotel in Miami Beach places you in the core of South Beach life. Ocean views, sparkling pool, and swaying palm trees. Direct beach access and easy, warm hospitality. Kimpton Surfcomber Miami, South Beach, a Kimpton Hotel puts the best of Miami at your doorstep while taking you a world away from all your worries. Play hard, sleep well and indulge in luxury services and amenities at our boutique South Beach hotel. ... more less
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- Also Known As:
- Doubletree Miami Beach
- Miami Beach Doubletree
- Doubletree Surfcomber
- Kimpton Surfcomber Hotel Miami Beach, Florida