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“Excellent customer service”

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Kimpton Surfcomber Hotel
Ranked #39 of 207 Hotels in Miami Beach
Certificate of Excellence
GreenLeadersSilver level
Asheville, North Carolina
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Excellent customer service”
Reviewed 8 August 2014

We arrived late after traveling all day and were greeted by the friendly front desk. She provided us with a wonderful room and gave us a recommendation for dinner within walking distance. The only complaint we had was the size of the bathroom and speed of the elevator. The bathroom was quite small and the elevator moved very slowly creating a wait. The room was clean and the outdoor amenities were well kept. The location is great because you can walk to almost any activity you wish to do. Overall it was a wonderful stay.

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Ashley_363
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surfcomber_Nick, Director of Operations at Kimpton Surfcomber Hotel, responded to this review, 9 August 2014
Ashley_363-

Thank you for the recent stay with us and sharing your great experience! We appreciate your business and look foward to seeing you again.

-Nick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,348 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (606)
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South Africa
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 August 2014

We stayed at the Surfcomber during July 2014. Fantastic location. Fantastic staff. We really enjoyed the wine tasting in the afternoons. If ever I have the opportunity to visit Miami in future I will look no further.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank Janneman B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surfcomber_Nick, Director of Operations at Kimpton Surfcomber Hotel, responded to this review, 9 August 2014
Janneman B,

Thank you for the stay and great posting. Wine hour is certainly much needed after a day of exploring or even relaxing. We look foward to welcoming you back.

-Nick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New City, New York
Level Contributor
97 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 5 August 2014

Nicely Renovated Hotel on the Beach in the Center of South Beach
Reasonably Priced and excellent Services , great Value.
It has come a long way since my first Stay at this Hotel Since 1969
The Location is just off Lincoln Road, an area of Great Restaurants, Art Galleries, and Shopping

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shrothman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surfcomber_Nick, Director of Operations at Kimpton Surfcomber Hotel, responded to this review, 9 August 2014
Shrothman,

Thank you for the return visit! One of the things I love most about South Beach is the history We would love to see some before and after pics of your visit from 1969 compared to today! We really appreciate your business and hope we see you soon!

-Nick
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Indian Head, Maryland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 August 2014

I had the pleasure of staying at the Surfcomber in mid July 2014 on my way to Curacao. The hotel is in a great location within walking distance to nightlife, food & the beach. South Beach is known as a party town so I was worried about whether it would be appropriate for for my 9 year old daughter but the Surfcomber staff made her feel right at home. The Surfcomber is very trendy, impeccably clean & the staff is friendly, professional & knowledgeable. Beginning with arrival the Bell staff greeted my family with umbrellas in the pouring rain & assured us that the rain would stop shortly. Jorges hipped us to all the great local spots. The Front Desk staff was very accommodating & the food at the Social Club was amazing. The hotel has a path directly to the beach, however it rained the entire day. BUT to my surprise our poolside cocktail waitress offered my family a complimentary poolside cabana to enjoy the WorldCup because management felt bad that it had been raining all day. Talk about customer service! The fun began with Wine hour & lunch @ the Social Club. The General Manager was very engaging during wine hour & even poured a few glasses. We also decided to visit a recommended spot for pizza & brought it back to the hotel. To my surprise again, Foxie offered my family plates, linen napkins & told us to sit & enjoy our pizza together while it was still hot. When we finally returned to our room that evening, to my 9 year old daughters surprise in our room was the best red velvet cupcakes that I've had & a chilled bottle of champagne. I've been a Kimpton InTouch member for years & I hold Kimpton in high regard. Although my stay was short, the Surfcomber exceeded my expectations. Upon departure the GM was in the lobby greeting and wishing guests farewell. What a nice touch! Needless to say... I'm getting back to the Surfcomber ASAP. Kimpton 4 LIFE!!!!

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
3 Thank Danielle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surfcomber_Nick, Director of Operations at Kimpton Surfcomber Hotel, responded to this review, 9 August 2014
Danielle M-

Thank you for sharing your experience with the TripAdvisor community. We are so happy to hear that you had such a great time with us. We do our best to keep the fun going even when it rains! We appreciate you taking the time to call out the hard working team that helped make your stay memorable. For our GM, there is nothing more important but to make sure every single guest leaves happy! We cannot wait to welcome you back!

-Nick
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Portland, Oregon
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 August 2014

I stayed at the Surfcomber from July 18-23 with three of my friends for a bachelorette. We absolutely loved the hotel, it's location, and the customer service received. We are not from Miami, which is why we wanted to get to do as much as possible. Brad Low in concierge was extremely helpful and patient. He helped us plan all of our activities and gave us a lot of really good recommendations. He works hard and tries to ensure that you are having the best experience possible.

  • Stayed July 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
2 Thank valeria P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surfcomber_Nick, Director of Operations at Kimpton Surfcomber Hotel, responded to this review, 9 August 2014
valerie P-

We couldn't agree with you more; Brad is incredible! He enjoys making sure our guests have the best possible experience while visiting Miami Beach. Thank you for choosing to stay with us. We look foward to seeing you again.

-Nick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
DENVER COLORADO
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 4 August 2014

This was our second time visiting the hotel. We love the location, pool, beach and their staff is amazing. Kenneth at the front desk is wonderful, always a smile and a "can do" attitude. Enjoyed their new restaurant, and the cabanas by the pool are comfortable and beautiful. Highly recommend, and make sure you are a Kimpton Karma member, their properties are awesome.

Room Tip: Pool facing rooms are great
See more room tips
Green Features: Their properties are certified by the Green Key Eco-Rating system.
  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank ELICASTLE09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surfcomber_Nick, Director of Operations at Kimpton Surfcomber Hotel, responded to this review, 9 August 2014
ELICASTLE09-

Thank you for your return visit to Surfcomber! We are happy that you took advantage of all of the perks of being a Kimpton Karma Member. Free wifi, room preferences, raid the bar, and free room nights. We can't wait for your third stay; come back soon!

-Nick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geneva, Switzerland
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 August 2014

We stayed at the Surfcomber in May 2013, for our first time in Miami Beach. It was quite difficult to choose a hotel but we relied on the other reviews and our previous Kimpton experiences, which were always a success. And we definitely do not regret our choice! The location is great, the staff is, as always, extremely helpful and friendly, the hotel stylish, the pool area great (we loved Remi the black sheep), and the access to the beach easy. As in all Kimpton hotels, the beds are so comfortable.... and the bigelow bath amenities are always a great plus!
We can't wait to be back!

  • Stayed September 2013, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Alphabrune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surfcomber_Nick, Director of Operations at Kimpton Surfcomber Hotel, responded to this review, 6 August 2014
Alphabrune,

We are glad that you chose to stay with us at Surfcomber! We appreciate your continued loyalty to Kimpton Hotels and look foward to welcoming you back again.

-Nick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kimpton Surfcomber Hotel

Property: Kimpton Surfcomber Hotel
Address: 1717 Collins Ave, Miami Beach, FL 33139-2006 (Formerly Surfcomber Miami South Beach, a Kimpton Hotel)
Phone Number:
Region: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Miami Beach
#21 Romantic Hotel in Miami Beach
#23 Family Hotel in Miami Beach
#28 Luxury Hotel in Miami Beach
#32 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Kimpton Surfcomber Hotel 4.5*
Number of rooms: 186
Official Description (provided by the hotel):
There's no need to daydream. Your stay at the beachfront Kimpton Surfcomber Hotel in Miami Beach places you in the core of South Beach life. Ocean views, sparkling pool, and swaying palm trees. Direct beach access and easy, warm hospitality. Kimpton Surfcomber Miami, South Beach, a Kimpton Hotel puts the best of Miami at your doorstep while taking you a world away from all your worries. Play hard, sleep well and indulge in luxury services and amenities at our boutique South Beach hotel. ... more   less 
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Also Known As:
Doubletree Miami Beach
Miami Beach Doubletree
Doubletree Surfcomber
Kimpton Surfcomber Hotel Miami Beach, Florida

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