This hotel is a mixed bag. The hotel is clean and the pool and beach areas are nice. The free tea and coffee all day is a nice touch. The hotel restaurant is excellent but doesn't get many customers after breakfast as it is a little souless which is a shame as the food is good. The beds were comfortable and the room as expected. I think they should have spent a little more on the refurb - clearly they have done the basics but if they had a gone a little further it would look better as it is now a mish mash of styles.
Now for the bad - the walls are not properly soundproofed - you can hear the conversations from the guests in the next room. I am a heavy sleeper so not bad for me but if you aren't this is not the hotel for you.
The real low point for me however was the fact that they had no shower facilities poolside at all - nor could they offer a courtesy room for 30 minutes to take a shower in there - I don't need anything grand just a basic working shower! With checkout at 11am and flights bound for London (and the rest of Europe) leaving in the evening this is pretty poor. When I asked the front desk they gave me conflicting information as to whether there was a shower and so I finally got the duty manager out to speak to me (she did everything she could to avoid it) and she just said we are not " a resort" in my opinion if you offer a pool and a beach you should offer a shower. She (and the rest of the front desk) had a complete lack of customer service and did not even try to find a solution (ie suggest a hotel where you could go for the day). As it was we went next door to the Fountainebleu and paid for a massage and used their fabulous facilities for the whole day (highly recommended).
On balance I can't recommend this hotel.
- Official Description (provided by the hotel):
- Welcome to the Four Points by Sheraton Miami Beach. We've kept the historical charm and protected Miami Modern exterior of the building in tact while we've updated the interiors for your comfort. ... more less
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- Also Known As:
- 4 Points By Sheraton Miami Beach
- Four Points By Sheraton Miami Beach Hotel Miami Beach
- Four Points Sheraton Miami Beach
- Sheraton Miami Beach
- Four Points Miami Beach
- Miami Beach Four Points
- Miami Beach Sheraton
- Four Points By Sheraton Miami Beach Florida