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“The stench was unbelievable”
Review of Ocean Reef Suites

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Ocean Reef Suites
Ranked #127 of 208 Hotels in Miami Beach
Pavia, Italy
Level 3 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“The stench was unbelievable”
Reviewed 19 May 2014

The room had a terrible smell. There was a very old carpet all over the room clearly not well cleaned. The windows weren't easy to open, and even when open the air didn't circulate well enough to get reed of the smell. The air conditioning didn't work very well and it was very noisy. A lot of noise came in also from the court outside (full of A/C machines and probably a rubbish point or something without a good smell too).
The bathroom was very old and not well functioning (from the tap almost only warm water came out and it was very difficult to have some cold one).
Insects in the kitchen. No breakfast included. Price definitely too high.
TERRIBLE HOTEL. DON'T LET THE NICE HALL MISLEAD YOU (it is clearly recently refurbisced to make the hotel look more attractive but the rooms are not even close to that standard!)!!!

Room Tip: Go to another hotel!
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank giulia s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (48)
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English first
Level 3 Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 May 2014

Awful staff had an attitude the moment we walked in. Didn't want to show us the room before paying. When we we were finally able to see the room, it reeked of mold and mildew. Rust all over bathroom walls and shower. Hand prints all over walls. Skittles on floor. It was, disgusting and smelled awful.it was just plain dirty. After speaking with the rest of the people in my party we decided to not stay. Before I was able to say anything I walked into a, conversation between the front desk staff and manager , in Spanish, manager telling her to let us go we're not worth it and so on. As, a, hotel manager myself I couldn't believe her attitude.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mari11225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ORSuites, Guest Relations Manager at Ocean Reef Suites, responded to this review, 2 June 2014
We are sorry our hotel did not meet your expectations. We are going to review your incident with the front desk, we are known for our excellent customer service, and we always work to serve and provide our guests the best experience possible.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Miami Beach hotels

Toronto, Canada
Level 5 Contributor
77 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 18 April 2014

This was a perfect location for a one day stop where we wanted to be close to the beach. We knew what we were getting ourselves into as far as the current construction on Collins Avenue and that the place wasn't as high end as others but I still think it is a bit too highly priced for what you get based on our experience in 6 other locations along the Eastern coast of Southern Florida hot spots.

The bed in our studio room wasn't too bad but the worst is the protruding bed frame which you'll be sure to the hit yourself on each and every time you get off the bed.

The bathroom was downright scary.

However the staff was able to accommodate an early check in and the property is really in a great location. Recommended for a night, maybe two, but not for a full vacation.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ORSuites, Guest Relations Manager at Ocean Reef Suites, responded to this review, 2 June 2014
Dear Ian,

Thank you so much for your detailed and honest review. We knew our pros (like our great location and wonderful staff, always attentive and kind) Yet, it is highly important to take notes of the aspects that need improvement. We hope you come back and choose to stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 April 2014

Here's what I want from a hotel:
1) Quiet room - I requested this and was assigned to studio 304. Perfect. I hear that other studios face noisy Collins Ave. Front desk clerk told me she does the assignments and takes these requests very seriously.
2) Mattress I can sleep on - I can't sleep on pillow top mattresses. This was a pretty basic mattress, but had enough support for my back.
3) Cleanliness.
4) Location - I needed to be near other folks in my party. Also, this hotel is a block from the beach.

Beyond that, the rust on shower curtain rod, worn towels, and fairly plain decor clearly make this a 3 star hotel. Airport shuttle never came, and is only scheduled infrequently. On the other hand, front desk personnel very helpful and welcoming. I also like having fridge, microwave and basic kitchen things in the room.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank the_millbats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ORSuites, Guest Relations Manager at Ocean Reef Suites, responded to this review, 2 June 2014
Dear guest,

Thank you for your review, we are glad you had all you ask for, our personal take very serious the special request from the guest, and we work hard towards our guest satisfaction. We hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
Level 5 Contributor
55 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 10 April 2014

The hotel is ok, location is great! just where all the cool hotels are. The only point is that my room didn't have real windows, but a 'sort of' windows... so actually I could hear each single breath from the street during the night, which in SoBe is kinda crazy. Room and kitchen ok, bathroom very very old, and so are the towels. Shower gel and Shampoo bad quality.
The hotel is ok for max 2 nights as long as the rate is lower than other hotel in the same street.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leenos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ORSuites, Guest Relations Manager at Ocean Reef Suites, responded to this review, 2 June 2014
Dear guest,

We are sorry to hear about your experience with the windows, which are hurricane impact resistance windows, South Beach tend to be a little noisy during the night and more on weekends. I hope you give us the opportunity to serve you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Temecula, California
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 March 2014 via mobile

It's somewhere to lay your head after coming back from the bar/club. I stayed in a room on the first floor and the shower/bathroom sucked. The water would seep out to where the toilet is because the drain was clogged I believe. We just had to wear flip flops at all times. Going to rooms numbered 300, the drains were leaking in the hallway and coming up into the carpet, which was pretty gross and smelly.

The suites are a good size, and have a fridge and microwave which is convenient. Don't expect anything fancy. Has almost a dorm room feel to the place.

Ocean reef is located in a great area and around the block from the beach, which is awesome!

The front desk was nice and helpful.

Stayed March 2014, travelled with friends
Helpful?
Thank travelbugg531
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ORSuites, Guest Relations Manager at Ocean Reef Suites, responded to this review, 8 April 2014
Dear guest,

Thank you for your review! We are sorry you had a bad experience with the bathroom, we know we have some improvements to make, and we are working on that. We hope you give us the opportunity to serve you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Westbrook, Maine
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 March 2014 via mobile

For the price, I am very happy. The location is perfect other than a couple of drawbacks
* no parking included ( I did park across the street for $30 a day which worked out well)
* the street directly in front of the hotel was currently under construction. It was fine last year though And will be great next year. An inconvenience this year though.

We will be back next year!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jturgeon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ocean Reef Suites

Property: Ocean Reef Suites
Address: 1130 Collins Ave, Miami Beach, FL 33139-4624
Phone Number:
Region: United States > Florida > Miami Beach
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #127 of 208 Hotels in Miami Beach
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Ocean Reef Suites 3*
Number of rooms: 34
Reservation Options:
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Also Known As:
Ocean Reef Suites Miami Beach, Florida

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