Being in customer service and it being such a big deal to me that good customer service is provided on behalf of those I do business with, being on personal or buisness affairs, I'd like to take a moment to tell you about my experience at your hotel.
First and foremost, Pablo and Ana are the main reason for me taking the timeout of my day to write this review, they are amazing! I was there with my children and girlfriend and the way they treated us was great!
One paticular incident that sttod out to me was the morning we were going to the beach for the day. We were told to ask for beach towels whenever we wanted to go, which we did, but the front desk rep at the time informed us that they were out at the moment. No biggie, but what was a big deal to me was what he told my son next: "Just go up to your room and get some." We then informed him that we had none, to which he replied: "Ok, well you can also go check by the pool and see if you find some there." Personally, I strongly belive that it's not the customer's job to "go search for something", it's the employees.
However, right as I was about to talk to the employee about what he said, Pablo came around the corner and asked if everything was ok, and if he could assist us in anything. I informed him about the current towel situation to which he quickly replied: "Yes sir, they are washing more right now, but don't you worry, let me find you guys some. I'll be right back."
Now, THAT, is the way you treat a guest! He didn't send his guest searching, HE WENT AND TOOK CARE OF IT! Personally, as a business manager, if I were in Miami, I'd honestly try and steal these two employees from you, because I'd want MY customers to receive the same level of customer service as we did, just being honest.
Thank you both once again for your great customer service!
- Official Description (provided by the hotel):
- The Hotel Breakwater, is a fun, bustling and entertaining historic Art Deco hotel located in the heart of South Beach's famous Ocean Drive. The hotel is a non-stop, active delight right in the center of everything that is South Beach. You'll find yourself within walking distance of a wide variety of outdoor cafes serving every style of cuisine imaginable, art galleries, night clubs, the famous Beach, the Versace Mansion, beach front walking, biking and jogging paths, world class events like the Wine and Food Festival, as well as the fabulous shops of Lincoln Road Mall. ... more less
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- Also Known As:
- Hotel Breakwater South Beach Miami Beach, Florida