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“Exceptional! Edgewater sets the standard for excellence & I will always stay here when in Miami.”

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Marriott Vacation Club Pulse, South Beach
Ranked #29 of 208 Hotels in Miami Beach
Certificate of Excellence
Fredericksburg, Virginia
1 review
“Exceptional! Edgewater sets the standard for excellence & I will always stay here when in Miami.”
Reviewed 8 March 2011

Edgewater South Beach not only exceeded my expectations, but set a standard of excellence and customer service that I have never experienced at a hotel before. I have been to South Beach previously, and stayed at “luxury” hotels, however, nothing compares with the service that I received this weekend at Edgewater. The entire staff was friendly, outgoing, generous and consider --- I truly felt like I was at home and was cared about. The highlight of my experience was the friendliness of the staff (at the Front Desk, at the rooftop lounge and even housekeeping), especially memorable were Johnny, Alex and Eloy. Johnny was especially helpful, friendly and reliable – his approachability and personality made us feel immediately welcomed upon arrival. Alex helped us as we left --- he was excellent, and, accordingly, we wanted to tip him. He refused to take the tip money. I was immediately impressed with the classiness of his actions, he was sincerely and genuinely helpful. Eloy was also very helpful and kind and also went above and beyond in service. Moreover, when I was burned badly, the desk offered me aloe and lotion --- it absolutely saved my skin and a trip to the drugstore for me!


The best way to sum up my experience is to say that every staff member I interacted with at Edgewater clearly takes pride in their work and in Edgewater. This attitude made for a delightful experience, and, without a question, I will always stay at Edgewater whenever I come back to South Beach.

I will and would recommend Edgewater to anyone visiting Miami South Beach that is looking for luxury, comfort, class and a welcoming-at-home feeling.

Bravo Edgewater!

Trish Blackwell
Fitness Director, American Family Fitness, Fredericksburg, VA

  • Stayed March 2011, travelled with friends
    • Value
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Helpful?
Thank TCB517
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdgewaterSouthBeach, General Manager at Marriott Vacation Club Pulse, South Beach, responded to this review, 15 March 2011
Dear TCB517,

Thank you so much for your wonderful review.
Our team is trying to make a difference every day to make sure our guests have the best possible experience. I am glad that we were able to provide you and your guests with that special experience.
We just opened this hotel in January and hope to add service enhancements as we move along.
We hope to welcome you back many times in the future.
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1,634 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (254)
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  • Chinese (Simplified) first
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English first
South Carolina
2 reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 7 March 2011

This hotel had all the amenities of home...nice TV, stereo system, microwave, frig, couch, big closet, couch (sitting area). The rooftop was great to get some sun overlooking the ocean...scenery from the rooftop was beautiful. The location was great right off Ocean Dr, close to everything...Wash Ave, Lincoln Ave, Collins Ave as well as Ocean Dr. Close to everything, but yet quiet. The staff were very nice. To be on Ocean Drive the cost of the room was very reasonable comparative to other hotels in the area. Would def stay here again. This place has only been open for a mth, so everything in our room was practically new, beds and pillows were comfy. Would def recommend this hotel to all. Enjoy Miami Beach!!!

Stayed March 2011, travelled with friends
Helpful?
Thank lala4646
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdgewaterSouthBeach, General Manager at Marriott Vacation Club Pulse, South Beach, responded to this review, 8 March 2011
Dear Lala4646,

Glad you choose us for your Girls Getaway!
Very happy you enjoyed your stay.
We do feature something called "A Room With A Theme" Upon arrival we dress up the room in a certain theme. Like: Birthday Theme, Beach Theme, Romance Theme and so on. In honor of your stay we will now create a: "Girlfriends Getaway" themed room. Upon arrival there will be tips and information for a group of friends like you who come to South Beach. We will add some goodies as well.
Thank you for staying and we hope to welcome you back soon!
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New Hampshire
Level 5 Contributor
57 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 6 March 2011

We stayed one night the last week in February at the Edgewater on our way to Key West. We wished we had stayed longer. The hotel is still being renovated but was very nice. Our room was nicely furnished, the staff was great. We went to the complimentary happy hour on the roof with it's beautiful view of the beach. We did not partake of the continental breakfast so cannot comment on that. We went to Jerry's Famous Deli for breakfast which was not very good. They are putting in what looked like a bar/restaurant on the first floor which will be nice.

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank lheuer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdgewaterSouthBeach, General Manager at Marriott Vacation Club Pulse, South Beach, responded to this review, 15 March 2011
Dear lheuer,

It was a pleasure having you at The Edgewater South Beach!
Hopefully next time we will be able to Spoil You for more than just one night.
Thank you for staying and hope to be able to welcome you back soon.
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Pennsylvania
Level 4 Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 March 2011

We had similar experiences as previous reviewers. Loved the central Ocean Dr location. Our deluxe studio had an oceanfront view and the room was much larger than we're used to in SoBe. Rooms are well appointed, nice bathrooms, convenient kitchenette.

Loved the daily happy hours; the staff was very friendly, responsive, and concerned about our comfort.

A gem on Ocean Drive - book this hotel quickly as the rates will certainly go up as soon as renovations are complete.

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Rumpunch_PA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdgewaterSouthBeach, General Manager at Marriott Vacation Club Pulse, South Beach, responded to this review, 8 March 2011
Dear Rumpunch,

Love your name!
We are very glad you enjoyed your time with us. We are happy that you liked the room and the service of our friendly staff.
We hope to welcome you back many times in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 March 2011

In traveling to Miami we were looking for something affordable, clean and in a good location. The proximity of this hotel to the beach was perfect and in good walking distance to Lincoln road. However, I am not quite sure this makes up for a complete disregard for hospitality. Not only did they neglect to call us (as promised) when our room was ready, but they were extremely rude over the phone. The front desk person exclaimed that He got there at three so how was he to know and then when asked about happy hour said, " I will tell you about that when you get here." It only got worse. When asking about late checkout he called my friend "Sweetie" and exclaimed "well what would you rather, M'am?!" These are just a few examples of the poor service at this hotel. (not to mention them speaking ill of us in spanish while we were standing right there. (needless to say we understood) They surely need to learn what it means to be in the hospitality business.

  • Stayed February 2011, travelled with friends
    • Value
    • Location
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Helpful?
1 Thank trvlmuch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdgewaterSouthBeach, General Manager at Marriott Vacation Club Pulse, South Beach, responded to this review, 4 March 2011
Dear Trvlmuch,

Thank you for your feedback.
We are sorry to hear that your experience with one of the staff members was less than satisfying.
We usually receive great feedback on our staff and we certainly aim for high service standards.
We hope to be able to welcome you back in the near future to give you a most enjoyable experience while staying with us.
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CANADA
Level 4 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 24 February 2011

great hotel.. stayed 2 nights before our cruise.staff was great and helpful ....quiet hotel yet very close to all hot spots...we would definitly stay there there again and recommed it. price was right ... south beach is great and we will definitly be back..... mangos.an awsome bar...

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NEWTRAVELLER1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdgewaterSouthBeach, General Manager at Marriott Vacation Club Pulse, South Beach, responded to this review, 2 March 2011
Dear Newtraveller1966,

Your positive review is very much appreciated!
We are very happy you had a great time.
We hope to see you back sometime in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Destin, Florida
1 review
Reviewed 23 February 2011

After a lot of research, I decided to book this hotel even though at the time I booked it there weren't any reviews. It was PERFECT! The location is the absolute best. It is right across the street from beach, nice walk to ALL shopping on Lincoln, Collins and Washington. The room itself, unlike many others on South Beach, was large, clean and quiet. It was nice to have the kitchenette, but it needs to be better equipped. If you drink wine, bring your own cork screw! The bathroom was nice too. The hotel is still not completely finished, but it was not loud at all. The staff was very nice and always willing to help. My ONLY complaint was the breakfast needs to be better organized and needs someone working it the entire time to clean up and restock as things run low.

  • Stayed February 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mauimem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdgewaterSouthBeach, General Manager at Marriott Vacation Club Pulse, South Beach, responded to this review, 25 February 2011
Dear Mauimem,

We are glad you had a pleasant stay with us and thank you for sharing your feedback.
We are also very exited with the opening of our new Boutique Hotel on Ocean Drive. The location is indeed perfect and the hotel is new. The rooms are among the best in South Beach.
We are glad to have the rooms equipped with kitchenettes. We have the coffeemaker, cups and glassware set up in the kitchenettes ready for guest use upon arrival. We do have all the other equipment as well such as toasters, utensils, plates, pots and pans,wine and can openers etc. available to be delivered to the room upon request thru the front desk. Since your stay with us we upgraded the breakfast experience and we hope to be able to welcome you back sometime in the future.
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Additional Information about Marriott Vacation Club Pulse, South Beach

Property: Marriott Vacation Club Pulse, South Beach
Address: 1410 Ocean Drive, Miami Beach, FL 33139-4108 (Formerly Edgewater South Beach)
Region: United States > Florida > Miami Beach > City Center
Amenities:
Beach Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Miami Beach
#13 Romantic Hotel in Miami Beach
#24 On the Beach Hotel in Miami Beach
#42 Business Hotel in Miami Beach
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Marriott Vacation Club Pulse, South Beach 3*
Number of rooms: 49
Official Description (provided by the hotel):
Marriott Vacation Club Pulse, South Beach has earned the status as one of Ocean Drive's most iconic properties offering 49 studios and suites. Within easy walking distance to the best of South Beach, beautiful landscapes are easily discovered. Owners and guests will be immersed in the center of the action of South Beach from the restaurants and galleries of Lincoln Road to the boutique shops and nightclubs of Collins and Washington Avenues to the turquoise waters of Miami Beach. ... more   less 
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Also Known As:
Edgewater South Beach Hotel Miami Beach
Marriott Vacation Club Pulse, South Beach Miami Beach, Florida

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