Edgewater South Beach not only exceeded my expectations, but set a standard of excellence and customer service that I have never experienced at a hotel before. I have been to South Beach previously, and stayed at “luxury” hotels, however, nothing compares with the service that I received this weekend at Edgewater. The entire staff was friendly, outgoing, generous and consider --- I truly felt like I was at home and was cared about. The highlight of my experience was the friendliness of the staff (at the Front Desk, at the rooftop lounge and even housekeeping), especially memorable were Johnny, Alex and Eloy. Johnny was especially helpful, friendly and reliable – his approachability and personality made us feel immediately welcomed upon arrival. Alex helped us as we left --- he was excellent, and, accordingly, we wanted to tip him. He refused to take the tip money. I was immediately impressed with the classiness of his actions, he was sincerely and genuinely helpful. Eloy was also very helpful and kind and also went above and beyond in service. Moreover, when I was burned badly, the desk offered me aloe and lotion --- it absolutely saved my skin and a trip to the drugstore for me!
The best way to sum up my experience is to say that every staff member I interacted with at Edgewater clearly takes pride in their work and in Edgewater. This attitude made for a delightful experience, and, without a question, I will always stay at Edgewater whenever I come back to South Beach.
I will and would recommend Edgewater to anyone visiting Miami South Beach that is looking for luxury, comfort, class and a welcoming-at-home feeling.
Fitness Director, American Family Fitness, Fredericksburg, VA
- Official Description (provided by the hotel):
- Marriott Vacation Club Pulse, South Beach has earned the status as one of Ocean Drive's most iconic properties offering 49 studios and suites. Within easy walking distance to the best of South Beach, beautiful landscapes are easily discovered. Owners and guests will be immersed in the center of the action of South Beach from the restaurants and galleries of Lincoln Road to the boutique shops and nightclubs of Collins and Washington Avenues to the turquoise waters of Miami Beach. ... more less
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- Also Known As:
- Edgewater South Beach Hotel Miami Beach
- Marriott Vacation Club Pulse, South Beach Miami Beach, Florida