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“Great Location, average Service”

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The Ritz-Carlton, South Beach
Ranked #28 of 212 Hotels in Miami Beach
Certificate of Excellence
GreenLeadersBronze level
Reviewed 27 June 2014

Unless you make the internal VIP list the service at the concierge, valet parking is very average.
The pool is a great advantage, super service. The music is for the scene. Rooms are very small, basic but functional furnished. Some extra lightening would be great in the bathroom. Was reading the previous reviews and agree that some of them might be tuned.

Room Tip: The music can be rather loud, so make sure your room is not to close the pool
See more room tips
  • Stayed: February 2014, travelled on business
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Thank 101Esperanza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin K, General Manager at The Ritz-Carlton, South Beach, responded to this reviewResponded 30 June 2014

Dear 101Esperanza,

Thank you for your valued feedback on the recent stay with us at The Ritz-Carlton, South Beach. I’m glad you enjoyed the personal service and facilities at our infinity pool overlooking the Atlantic Ocean.

I’m sorry to hear you found our concierge and valet service to be merely average, however. The Ritz-Carlton takes great pride in the level of service we provide and I hope you let us stay with you again to experience the standards of excellence we’re renowned for.

Kevin Kelly
General Manager

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1,450 - 1,456 of 3,196 reviews

Reviewed 26 June 2014

South Beach location, right on the beach. Exemplary service, spotlessly clean and the usual high-end Ritz Carlton touches. Comfortable room, great pool, very well appointed fitness center and bar areas - all tip top.

Along with the usual cautionary note about 'extras'. Pretty much everything that isn't considered your room for the night is charge-able - at stiff rates. Small cup of tea in a cardboard cup at $9 a pop, "Average" quality lunch for three at $100. Breakfast buffet (per a colleague) was about $30.

It can get pricey if spend your time at the hotel for meals and evening drinks. Though, with a location as excellent as this, why not take a stroll - there's plenty of choices along SB.

  • Stayed: June 2014, travelled on business
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2  Thank Lexingtonbrit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2014

Really great location, near to the beach, ocean drive and collins avenue. Great decor, really friendly staff. Fab facilities, huge pool, great gym and easy access to the beach and also a lovely boardwalk which is great for a run.
Room was lovely, very big, luxurious with a huge bathroom. Would thoroughly recommend! Great hotel for a break in Miami.

Stayed: August 2013, travelled as a couple
1  Thank Cfh30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2014

From the moment we walked in the door, we could not have asked for a better experience!!! The hotel is beautiful and the service is fantastic!!

We stayed on the concierage level. I have stayed at many luxury properties on the concierage level.... The service at the Ritz in South Beach was above and beyond!! It was a special birthday for my friend; I noted her birthday in the comments before we arrived. The staff made us feel incredibly special! Sanjit, Raashad, Brittany, Everton, and Darien greeted us every day with smiles and made it a point to make our vacation a special one. One day at lunch Brittany and Everton greeted my friend with a special bottle of champagne and chocolates to help us celebrate her birthday. They realized I liked Patron margaritas and Stacey liked pina coladas. Guess what was waiting for us?? The food and beverages were outstanding just like the service.

At the pool, Daniel knew our favorite seats and helped us set up every morning. The service at the pool was wonderful also.

You can tell the staff is passionate about what they do and enjoy their jobs. From the moment we arrived to the moment we left, we were well taken care of....Why, because they have an amazing General Manager, Kevin Kelly, who walks around the hotel to ensure everyone is having an excellent vacation.

Thank you, we can't wait to return next year!!

  • Stayed: June 2014, travelled with friends
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1  Thank lovetotravel84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2014

Excellent service... that's what I pay for and expect! And that's what we got at The Ritz. From arrival, check in, lobby attendants, special assistance we needed (complimentary wheelchair), a last minute request for a roll-away (also complimentary). All the restaurant and lounge staff were super courteous, although menu overpriced but not unexpected. Not to mention that this place is lovely and in an excellent location!

  • Stayed: June 2014, travelled with family
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Thank ChocolateGirl_84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2014

This is the kind of place where everything works perfectly and all you have to worry about is having a good stay. The rooms are clean and the size is quite good. The pool are is great but can get a little crowded. The hotel is located at the intersection with Lincoln Rd.

  • Stayed: June 2014, travelled as a couple
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3  Thank Sebastian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2014

Stayed here for business. Ok room and facilities. Pool really lovely, and hotel backs onto South Beach. Expensive for parking, but valet service very good. Staff excellent and very helpful. Check the view for your room.

Stayed: July 2013
3  Thank Massivearse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin K, General Manager at The Ritz-Carlton, South Beach, responded to this reviewResponded 23 June 2014

Thank you for taking the time to share your comments regarding your stay with us. I appreciate you making note of our lovely location on the beach as well as our staffs excellent service.

The Ritz-Carlton takes great pride in the level of service and attention to detail we deliver to our valued guests. So I’m happy to hear you found our Ladies & Gentlemen helpful during your stay.

I’m sorry to hear you found the view from your room not to your satisfaction, however. We have many different views of the city our even internal views of neighboring hotels due to the Historic Art Deco design of South Beach.

For the best view of the Atlantic Ocean, please try one of our Club Ocean Front Rooms. Or, if you’d prefer to be overlooking our infinity pool I’d recommend you try a Lanai Pool View room.

Whether these or one of the thirteen other room categories offered here at The Ritz-Carlton, South Beach, I hope you chose to let us stay with you again soon.

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Additional Information about The Ritz-Carlton, South Beach

Address: 1 Lincoln Road, Miami Beach, FL 33139-2000
Phone Number:
Region: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Miami Beach
#14 Spa Hotel in Miami Beach
#20 Romantic Hotel in Miami Beach
#22 Luxury Hotel in Miami Beach
#23 On the Beach Hotel in Miami Beach
#33 Business Hotel in Miami Beach
Price Range: £289 - £785 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, South Beach 5*
Number of rooms: 375
Official Description (provided by the hotel):
The Ritz-Carlton, South Beach exudes an air of modern sophistication with elegantly appointed guest rooms that draw inspiration from the azure waters of the Atlantic Ocean, South Florida’s golden sandy beaches and the vibrance of South Beach. An oceanfront, restored 1953 Art Moderne building, The Ritz-Carlton, South Beach boasts a $3 million contemporary art collection featuring established and emerging artists and beckoning visitors to an oasis of luxury. Whether you crave a day of soaking up sunshine, water adventures, artistic experiences, the area’s best shopping or dining and nightlife, you’ll discover an unparalleled South Beach experience. New enhancements at The Ritz-Carlton Spa also offer guests a private oasis to relax and unwind with signature ESPA treatments, while a reimagined Ritz-Carlton Club® Level lounge feature elevated views of the Atlantic Ocean, along with signature cocktails, flavorable bites and a dedicated Club Concierge. ... more   less 
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Also Known As:
Ritz-Carlton South Beach Hotel Miami Beach
Ritz Miami Beach
Miami Beach Ritz-Carlton
The Ritz-Carlton, South Beach Miami Beach, Florida

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