Although we did not end up staying at this hotel I have to share my experience.
My daughter and I booked a girls' weekend trip through a third party agency. I have done extensive research choosing a hotel and decided that the LB would be perfect for our needs.
Unfortunately, when we arrived the hotel did not have our reservation (as the agency did not actually notify them) and they were also fully booked. Regardless, the staff was extremely friendly and helpful. Mauricio, the General Manager personally took time to contact the agency that took care of our booking to try to clear up the issue.
Even though our reservation never reached the hotel we were treated like valued guests. Mauricio spent a lot of time and effort to ensure that we are not left stranded to the extent of driving us to another hotel (he and his staff called around to check availability in other hotels). The care and support we received was something you would see from family and friends not from complete strangers. The entire staff was incredibly professional as well. Unfortunately we did not get to see a lot of this hotel, however, the lobby was beautiful and clean.
We will definitely book here again, but this time will make reservations directly through the hotel:)
- Official Description (provided by the hotel):
- Come to Miami Beach and meet Room Mate Lord Balfour, an Art Deco hotel inspired in XX Century Art with a modern twist. Situated right by the beach, just a few steps walk from Lummus Park, the hotel has a privileged location in the Art Deco District of Miami Beach. Breakfast till noon, gym, free Wi-Fi, private courtyard garden is also on site, amenities in room, multilingual staff available 24 hours and everything you need to feel at home. ... more less
- Reservation Options:
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- Also Known As:
- Lord Balfour Hotel Miami Beach
- Wave Hotel Miami Beach
- Room Mate Lord Balfour Miami Beach, Florida