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“False advertisement”

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Room Mate Lord Balfour
Ranked #26 of 210 Hotels in Miami Beach
Certificate of Excellence
Reviewed 17 July 2014

I cannot complain about the look and feel of the hotel I thinks it's beautiful, however I did not stay the night. I came to Miami for my daughters 9th birthday in hopes to show her a great time. The hotel was advertised as a kid and family friendly hotel but I completely disagree. There are do amenities for children and the space in the room is so small that there is absolutely no privacy. Also advertised as "right on the beach" I not from Miami but I have stayed at hotels like the shore club, where I was actually on the beach able to leave my room in a bathing suit and walk to the sand but that was not possible I have to cross the street to the beach VERY BERY DISSOPOINTING. I understand the floor plans in the room cannot be changed and the location cannot be moved but as someone that have never seen the place what was described was completely false. So at the end I payed for one night and stayed for 15 minutes.

Stayed: July 2014, travelled with family
Review collected in partnership with this hotel
1  Thank KeronR1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauricio M, General Manager at Room Mate Lord Balfour, responded to this reviewResponded 18 July 2014

Dear "KeronR1"
Thank you for taking the time to review your brief stay with us. Unfortunately we were not able to meet your expectations as far as kids activities, I am sorry about that. Although we are not advertised as such, not even on the online travel site you used to book your room, we welcome kids and families and we have many staying with us. I guess the positive comments coming from our guests with kids are in regards to the friendly and tranquil environment we provide, not being a South Beach "party hotel" pleases the majority of our guests. As per our email exchange yesterday and your positive response, I assume that we have resolved this matter to your satisfaction. Please let me know if there is anything else I can do.
Best regards,
Mauricio Martins - General Manager

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Reviews (1,302)
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533 - 539 of 1,302 reviews

Reviewed 14 July 2014

Other hotels on the strip may have bigger profiles and scenes, but LB sits quietly at the end of the strip as one of the best - if not the best - hotel in Miami Beach. I've stayed at several top Miami Beach hotels like Delano, Albion, Betsy, Townhouse, Setai, Fontainbleu & more, but only recently heard of and tried LB. It turned out to be unexpectedly one of the best hotels on Miami Beach and in general. While Miami Beach has sadly turned into a low end, semi-trashy tourist destination, LB reminds me of the hotels in Miami Beach 15 years ago when it was a stylish, elegant and fun destination. A special thanks to Raiza for all her help and amazing service and compliments to management who operate a smartly run hotel that makes everything easy for its guests.

Key Highlights
- Excellent service especially from the front desk, and also concierge, bartender, and more
- Quiet, comfortable, great location (2 min walk to beach and good places to eat nearby)
- Nicely designed and largish rooms
- High speed Wi-fi in rooms, the fastest of any hotel I've ever stayed at all over the world
- Rooms full of amenities (iron, safe, docking station)
- Decent self-service breakfast, towels and chairs at the beach
- Good price & value

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
1  Thank AdenTravelsALot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauricio M, General Manager at Room Mate Lord Balfour, responded to this reviewResponded 16 July 2014

Dear "AdenTravelsALot"
What a pleasure to read your review, we truly appreciate your kind comments and comparison to some of Miami's best hotels. Our goal is to provide a flawless and memorable stay for our guests, offering a comfortable and fun room, healthy continental breakfast and most important: great service by our well trained, engaged and empowered staff. We hope to see you back in the near future.
Kind regards,
Mauricio Martins - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

Hotel staff work very very hard to deliver quality. Valet reception is impeccable. Front desk staff are ALWAYS helpful and professional. Rooms are very very comfortable and its a pleasure to stay at this hotel. Have stayed her twice and have a third visit planned already for the near future.

Room Tip: Only a couple of Ocean Drive facing rooms have a "glimpse" of the Ocean. Those are the be...
  • Stayed: June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Papito758
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauricio M, General Manager at Room Mate Lord Balfour, responded to this reviewResponded 14 July 2014

Thank you "Papito758" for being a loyal guest ! We appreciate your comments and hope to see you soon, please contact us prior to your third visit and we may be able to reward your repeat business with a suite upgrade.
Best regards,
Mauricio Martins - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2014

Booked this hotel last minute and could not have been happier with it. Top service received from beginning to end. It is at the quieter end of the strip, which we actually liked, but when you do want to go out you are only short walk from the clubs. I would highly recommend this hotel, such good value compared to other hotels further up the strip

  • Stayed: May 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank JJ L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauricio M, General Manager at Room Mate Lord Balfour, responded to this reviewResponded 14 July 2014

Thank you "JJ L" for your review and for choosing the Lord Balfour for your stay in South Beach. We hope to be of service on your next visit to the area.
Best regards,
Mauricio Martins - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2014

If you are into design, you are simple going to love it. I would also recommend it to those who enjoy small boutique hotels with personality and hooked for the trendy. Best examples are the bar, the lobby and the rooms. The exterior style is a typical Ocean Drive construction, mixing modernism and art deco. It is well located if you move by car with access routes to the main visited places of Miami: Coral Gables, Midtown, Downtown, Brickell and Aventura. Our room was small but the architect sure took full advantage of the available space with good taste and a lot of design. Some cons that anyway are not serious: virtually no drawers, only three in the closet, no storage space for suitcases if you plan on shopping and finally they would charge you a fee that is not well informed on web page web that includes beach services, wifi and breakfast (well-stocked, fresh and full). It is cute for beach just a block and a very quiet place being south of 5th Street. So. Point Park is really close if you fancy jogging. They have valet parking. Staff in this hotel is very welcoming, attentive and helpful.

  • Stayed: June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank AdriBarre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauricio M, General Manager at Room Mate Lord Balfour, responded to this reviewResponded 14 July 2014

Dear AdriBarre,
Thank you for your kind comments and for recognizing our award winning hotel design, coincidently the Architect is from your country as well. I am happy that our services and facilities were to your liking and we hope to see you again in the near future.
Kind regards,
Mauricio Martins - General Manager

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Reviewed 12 July 2014

this hotel is located in ocean drive..is a very good hotel and the employees always available.
the room was always clean... one thing, the breakfast should have more choice!so?i hope to return in miami!!

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank elenamH3324YS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauricio M, General Manager at Room Mate Lord Balfour, responded to this reviewResponded 14 July 2014

Dear Elena M:
We appreciate your comments about your recent stay at the Lord Balfour. We are always improving our Breakfast offerings and with the completion of our kitchen installation we will be able to offer hot dishes in the very near future, we hope to see you back for this and many other good reasons.
Regards,
Mauricio Martins - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2014

We arrived late and slightly fractious after our flight from Heathrow to be met by an extremely helpful young man on the reception desk who sorted out valet parking for us (I probably could have found something myself but couldn't be bothered after all of the travelling that day), briefed us on everything we needed to know about the hotel and recommended a very nice restaurant just around the corner for dinner.

The most stunning thing that you see upon entering the room is the wall mural of the girl behind the bed which features in many of the photos of this hotel. It is pleasing to see that they use the same image as branding throughout the hotel upon mugs, toiletries etc. I hope that she has a good image rights deal!

The room was spotless, the bed large and very comfortable and the air conditioning very quiet. The only noise that we heard from it sounded light a very light snoring sound which is exactly what we thought it was, but coming from the room next door.

The bathroom is compact which means that the toilet is squeezed into the corner which could be a problem for a larger sized person and the sink, while of a modern design, is a little impractical as shaving foam and bristles etc don't easily drain away due to the shallowness of the bottom of it. If that is the biggest complaint that I can find about the hotel, then it shows that we were very impressed.

Breakfast is perfectly adequate with cereals, juice, toast, bagels, fruit, coffee and tea all available amongst other things and can be eaten outside in their courtyard with another stunning mural painted right up the wall.

The hotel is ideally situated on Ocean Drive for an easy stroll to the beach (towels supplied by the hotel) or to the many restaurants - the vast majority of which seem to offer Italian cuisine.

We very much enjoyed our stay at the Lord Balfour, but weren't so impressed with Miami Beach itself, which is no fault of the hotel whatsoever and is an entirely separate matter.

Room Tip: There is some building work going on near the hotel but we didn't find any noise obtrusive at al...
  • Stayed: June 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank SnowyywonS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauricio M, General Manager at Room Mate Lord Balfour, responded to this reviewResponded 11 July 2014

Dear "SnowyywonS",
It is always a pleasure to read positive reviews from our guests and the ones from TripAdvisor's Senior Contributor's have a significant importance.
We appreciate your kind comments about the staff and our hotel, I am sorry that Miami Beach did not impressed you that much. Visitors from around the world come to Miami mostly for its beautiful beaches, warm weather year round and expressive Latin culture, others for its exciting nightlife and endless shopping, hopefully the next time you stay with us our Concierge can help to customize your visit so you can get the most out of this unique city.
Best regards,
Mauricio Martins - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Room Mate Lord Balfour

Address: 350 Ocean Drive, Miami Beach, FL 33139-6905 (Formerly The Wave Hotel)
Phone Number:
Region: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Centre with Gym / Workout Room Suites Wheelchair access
Hotel Style:
#8 Family Hotel in Miami Beach
#8 Best Value Hotel in Miami Beach
#9 Romantic Hotel in Miami Beach
#9 Business Hotel in Miami Beach
#20 On the Beach Hotel in Miami Beach
#21 Luxury Hotel in Miami Beach
Price Range: £90 - £232 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Room Mate Lord Balfour 4*
Number of rooms: 64
Official Description (provided by the hotel):
Come to Miami Beach and meet Room Mate Lord Balfour, an Art Deco hotel inspired in XX Century Art with a modern twist. Situated right by the beach, just a few steps walk from Lummus Park, the hotel has a privileged location in the Art Deco District of Miami Beach. Breakfast till noon, gym, free Wi-Fi, private courtyard garden is also on site, amenities in room, multilingual staff available 24 hours and everything you need to feel at home. ... more   less 
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Also Known As:
Lord Balfour Hotel Miami Beach
Wave Hotel Miami Beach
Room Mate Lord Balfour Miami Beach, Florida

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