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“Roof-top Deck with Whirlpool Spa Not!!”

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Hilton Grand Vacations at McAlpin-Ocean Plaza
Ranked #19 of 212 Hotels in Miami Beach
Certificate of Excellence
GreenLeadersSilver level
Reviewed 17 August 2014

When I got my conformation letter it stated there was a Roof-top Deck with Whirlpool Spa • Then when we get there we come to find out that the whirlpool is out of order being worked on!

Then we get to the exercise room, minimal amount of equipment.

The remotes in the room did not work very well.

The double bed in a one bedroom unit. It is as soft as a marshmallow.

In the bathroom when you took a shower because the glass wall is too short half of the shower water ends up on the bathroom floor and that made the bathroom very dangerous to walk in.

Not the Hilton standards that I have know and loved and we are both very disappointed.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
3  Thank Jeanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, General Manager at Hilton Grand Vacations at McAlpin-Ocean Plaza, responded to this reviewResponded 28 August 2014

Thank you for your feedback about your stay. We are very sorry about any inconvenience you experienced. Our staff is here to assist to make our guests vacation a memorable one. We are a historic boutique property, therefore we have very limited amenities. We understand that not having our Jacuzzi and terraces open, was an inconvenience, unfortunately closing our terraces was an emergency to prevent water intrusion and further damage to our property. Our gym is small, but has all the basic equipment we can accommodate. Our rooms have queen beds, and I am very sorry you did not find it comfortable, they just recently have been replaced with the newest Hilton Standard mattresses. Our bathroom renovations have just recently been completed, with great feedback from owners and guests. It does not have complete enclosure, however, the shower head can be adjusted in many different ways to prevent the water splashing onto the floor. In addition, we have floor mats to help absorb any water that might splash outside the shower. And lastly, I am sorry about the remote control. They do get de-programmed sometimes, especially when the batteries are removed, but all it takes is a quick call to our maintenance staff, who can fix it right away. We hope to see you again in the future.

Eva Borsos
General Manager

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478 - 484 of 967 reviews

Reviewed 7 August 2014

We stayed here a week and overall enjoyed it.

Pros:
* Excellent location to the beach, restaurants and shops.
* The staff was very helpful and friendly.
* Newly renovated rooms.
* Free wi fi
* Free daily newspaper

Cons:
* Housekeeping only came 1 out of 7 days.
* Cable didn't pick up many channels.
* Every morning before 8am the garbage trucks were very loud so you couldn't sleep in, even though I requested a room away from the dumpsters
* The gym and the jacuzzi were being worked on so you couldn't use either one.
* Elevators were a bit slow.

  • Stayed: August 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
3  Thank beachbuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, General Manager at Hilton Grand Vacations at McAlpin-Ocean Plaza, responded to this reviewResponded 15 August 2014

Thank you for your feedback about your stay, and apologize for any inconvenience you might have encountered during your stay. We strive to make every vacation memorable for our owners and guest and continuously improve our facility and services. Unfortunately, due to our location a close proximity of the buildings, it can be quite noisy sometimes, especially during high season and special events. Our property has very high occupancy and we are sometimes unable to accommodate our guest request for a special room or location. It is very unfortunate that our Jacuzzi was not available during your stay, however, this was an unanticipated project and a necessity not only to improve the appearance, but to prevent water penetration into the building. As a timeshare vacationer you are only scheduled for one housekeeping service during a one week stay. We offer additional service for a small fee if requested. We have recently upgraded our TV service to digital HD, and unfortunately the old cabling of the building does not allow certain digital channels. This issue is sporadic throughout the property, and we are working with our cable company to resolve this issue. We hope to see you again on your next trip, and many of these issues will be resolved for your enjoyment.

Eva Borsos
General Manager

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Reviewed 6 August 2014 via mobile

HGV at Miami Beach was nice and relaxing. Good places to eat are within walking distance. If you do rent a car, don't pay for valet. There's a parking garage on 13th where you can park for $20 a day. The hotel charges you $35/night. I've got better things to spend $245/week on. Check out the Grillfish. Food is awesome and the staff is wonderful.

Stayed: July 2014, travelled with family
2  Thank BLM07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2014

From the moment we arrived we were greater warmly by a very helpful staff. Our rooms were wonderful and all of our needs were met immediately. I will definitely return.

Felt like I was at home, with a full staff :)

  • Stayed: August 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank Joanne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, General Manager at Hilton Grand Vacations at McAlpin-Ocean Plaza, responded to this reviewResponded 15 August 2014

Thank you for your feedback, and we hope to see you soon.

Eva Borsos
General Manager

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Reviewed 4 August 2014

We've stayed twice at this property, both times with kids, and this is really a great option since the room has a kitchenette and space for everyone.... the beach is at walking distance and it is a great location in South Beach.... definitely our preferred location to stay while visiting Miami.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Grand Vacations
1  Thank juvs11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, General Manager at Hilton Grand Vacations at McAlpin-Ocean Plaza, responded to this reviewResponded 8 August 2014

Thank you for taking the time to rate us. We are very happy you had a great time at our resort and hoping you will visit us again soon.

Kind regards,

Eva Borsos
General Manager, South Beach

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Reviewed 27 July 2014

We love Miami Beach so much we bought a timeshare with Hilton Grand Vacations. This was our first time staying there and we love Miami Beach even more! From the gorgeous art deco design, to the location on Ocean Drive, to the quiet of our well-appointed room, everything at this hotel is perfect.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Grand Vacations
Thank Richard Shawn Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2014 via mobile

Being a Hilton timeshare's owner, this is our favorite time share location. The perfect location on Ocean Drive close to all the South Beach nightlife. A multitude of restaurants located very close to the hotel. Plus tip cab rides in Miami Beach are very reasonable.

When you vacation at this Hilton, the rooms are very well appointed, and you have a complete kitchen should you wish to cook in. Another benefit is washer and dryers if you have that need. All kinds of deliveries for food are offered from various restaurants in the area. The location is perfect right across the street from the beach. The one bedroom units are more than adequate, but the two bedroom units are pure delight. The staff is always very friendly, and Alex is one of our favorite staff members. He will help you with any of your needs in the hotel or Miami Beach. The $35 valet parking is a little pricey, however, there are public lots available close by for $20 per day.

Stayed: July 2014
1  Thank Naplesbeachbum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Grand Vacations at McAlpin-Ocean Plaza

Address: 1430 Ocean Dr, Miami Beach, FL 33139-4108
Region: United States > Florida > Miami Beach > City Center
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Wheelchair access
Hotel Style:
#6 Family Hotel in Miami Beach
#12 Romantic Hotel in Miami Beach
#16 On the Beach Hotel in Miami Beach
#16 Luxury Hotel in Miami Beach
Price Range: £309 - £396 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Grand Vacations at McAlpin-Ocean Plaza 4*
Number of rooms: 52
Official Description (provided by the hotel):
Hilton Grand Vacations at McAlpin-Ocean Plaza enjoys a premier address on Ocean Drive in the heart of the world-renowned Art Deco District of Miami Beach. Known for its local hot spots and activities, your anticipated South Beach experience will be full of sun-soaked beaches, trendy boutiques, and pulsating nightlife, and all just steps from your private front porch. Cross Ocean Drive and you'll find yourself on white sand beaches fringed by tropical palm trees and highlighted by the mesmerizing blue waters of the Atlantic Ocean. The one and two bedroom suites at the hotel reflect the historical elegance and timeless appeal of this classic motif which makes South Beach one of the most unique of all destinations. Each suite is tastefully inspired by the colors and designs of the Art Deco era and features a well-equipped kitchen with a stove top, microwave, refrigerator, dishwasher, coffee maker, toaster, and all utensils. ... more   less 
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Also Known As:
Hilton Grand Vacations Club At South Beach Hotel Miami Beach
Hilton Hotel Miami Beach
Hilton Miami Beach
Miami Beach Hilton Hotel
Hilton Grand Vacations Club Miami Beach
Hilton Vacations Club Miami
Hilton Grand Vacations At McAlpin-Ocean Plaza Miami Beach, Florida

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