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“No sleep, worst bathrooms ever”

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The Palms Hotel & Spa
Ranked #31 of 208 Hotels in Miami Beach
GreenLeadersSilver level
Ormond Beach, Florida
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“No sleep, worst bathrooms ever”
Reviewed 27 August 2012

My wife and I stayed at the Palms Hotel August 24-26 for a family event. Check in was fine, but from the moment we entered our room on the 10th floor we knew we were in trouble. Starting with the bathroom (see photo). No human being could possibly be comfortable using the toilet. Not only in our room, but some other family rooms as well. One family member even said her toilet was built under the sink and whenever she flushed the faucets in the sink came on. My wife actually slid off the toilet since the seat was not even on tight. Even after we asked the hotel to fix it, they didn't. Next we went to Essencia for a late breakfast. Very expensive and the toast presented to my wife was stale and had to be sent back. Nights were impossible. There is absolutely no sound proofing that room of ours. All night long people were heard yelling up and down the halls. We called the front desk and spoke to Carlos several times throughout the night. He assured us security would take care of the noise. We did hear security come up once and ask them to keep it down. This lasted for about 10 minutes. We called again and asked if security could stay up there for a while. Carlos informed us that they only had 1 security guard for the entire hotel. Trust me they need many more than that. I don't think my wife and I slept more than an hour our entire stay! Same with many of our family on other floors as well. I was so tired that night, I felt I could use a massage by the pool the next day. Oh but wait! The weather forced the spa to cancel all the special rate massages outside and would not honor them inside. I sat by the pool anyway. It was cloudy but not raining. Finally when it was time to leave I asked the bellman if I could borrow a luggage cart. NO was the only answer I received. If you enjoy hotels where the standard room is smaller than a standard cruise line cabin, and the bathrooms even more compact, and the price of the room more than double what you would pay for an outside cabin on a luxury liner; a hotel where you can hear a pin drop outside your door, and you pay $29 per night to park your car, then this is the hotel for you! When I asked the rest of our family how their stay was the only answer I received was EXPENSIVE! and that was with our family event rate! Never again!

Room Tip: pick another hotel! A cell at the city jail would be better.
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  • Stayed August 2012, travelled with family
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Helpful?
7 Thank drofbone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EBarkey, Guest Relations Manager at The Palms Hotel & Spa, responded to this review, 4 September 2012
Dear Ormond Beach, We were absolutely honored to host your family event here at the Palms and I regret that your memories of the event were not of joyous times together in a beautiful setting, but rather of unfortunate noisy outside occurrences. I am truly disappointed to hear about your sleepless nights as our guest and I would love the opportunity to speak with you further regarding your past stay and experiences. Please contact me directly at ebarkey@thepalmshotel.com. Sincerely Elena
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London, United Kingdom
Level 5 Contributor
55 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 August 2012

We stayed at the Palms for three nights and had interconnecting oceanview rooms - well worth the extra. Overall it is a good hotel, with high quality food and friendly and helpful staff. Our only niggle was that the rooms we eon the small side and were not very soundproof.

  • Stayed August 2012, travelled with family
    • Value
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Helpful?
1 Thank Travelphilosopher_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 5 Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 26 August 2012

The staff were extremely helpful and friendly especially at the tour desk. She organised tickets for us to the Miami Heat game at the last minute and provided us with great directions on how to get buses there. The rooms were very nice. Wish it was warmer as we would have been able to enjoy the pool. Great location on the beach and a bit of a walk to the shops but at least its a scenic walk along the boardwalk.
The breakie was great too with plenty of options.

  • Stayed January 2012, travelled as a couple
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Helpful?
Thank Kel V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 3 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 August 2012

I stayed at the Palms Hotel & Spa from August 24-26. This was my first stay at the hotel and after my experience I would not consider any other hotel in the Miami area. The night manager David Ortigosa is a wonderful asset to the hotel. From the moment I checked in until the minute I left he was accomodating, wonderfully helpful and genuinely sincere. He accomodated my request to change my room upon my check in at 3 AM which was on the 4th floor (unlucky number in Asian culture) immediately. Unfortunately my trip was shortened due to Hurricane Issac, and Mr. Ortigosa coud not have been more accomodating.
Beautiful grounds, immaculately clean, terrific location and wonderful service. I highly recommend the hotel. I will definitely return.

  • Stayed August 2012, travelled on business
    • Value
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Helpful?
Thank daisy20454
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EBarkey, Guest Relations Manager at The Palms Hotel & Spa, responded to this review, 4 September 2012
Dear Daisy NY, I am thrilled to hear about your experiences with our Overnight Manager Carlos Ortigosa, as he is truly a wonderful asset to our team and we love knowing that he is here to assist our guests with a memorable experience, while everyone else is sound asleep. I have shared your comments at our monthly staff luncheon, as it is testament to the genuine hospitality which we strive to provide each and every day. Thank you for the recommendations and we all look forward to your return. Please contact me the next time your travels bring you back to Miami Beach. Sincerely, Elena
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Brooklyn, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 August 2012

I was very upset with the additional daily charge tacked on to our bill at checkout. We were told it was for the pool/ beach/ towels...etc. However, during my stay I did not use either of these facilities and when I mentioned this I was told it's a mandatory fee. If that's the case this should have been added to the nightly room charge and then I could've made a proper decision if I want to spend that total price per night or not. The way it is done at the Palms is very underhand and should not be legal. I value honesty and this underhand way of earning money just makes me lose all respect for this hotel.

  • Stayed August 2012, travelled on business
    • Value
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Helpful?
2 Thank Shana T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, Texas
1 review
Reviewed 22 August 2012

stayed here over the weekend for a girls getaway with my daughter. we loved every minute of it. amazing staff! amazing location! nice pools! the best thing about this hotel is the restaurant, essencia, during the week there is live piano playing by a very talented musician that put the cherry on top of a lovely visit. He was the best part of our trip! would come back!

  • Stayed August 2012, travelled with family
    • Value
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Helpful?
Thank pw w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 August 2012

My coworker recommended The Palms to me after she and her mother stayed there. I stayed with a girlfriend (we were 28) and since my brother and sister-in-law (33 and 32) have stayed there. It's a great hotel- not too big, and very clean looking. It's a bit of a hike to South Beach but we didn't want to stay too close. The melon water by the pool is delicious- my brother and I each copied their idea for our refridgerators and we always think about Miami. Great for a quiet time or couples, would maybe not recommend for a group. Spa food was delicious and gym was just what you need. I would definitely come back.

  • Stayed March 2012, travelled with friends
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Helpful?
Thank limegreen28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Palms Hotel & Spa

Property: The Palms Hotel & Spa
Address: 3025 Collins Avenue, Miami Beach, FL 33140-4106
Phone Number:
Region: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Spa Hotel in Miami Beach
#24 Luxury Hotel in Miami Beach
#25 On the Beach Hotel in Miami Beach
#26 Business Hotel in Miami Beach
#28 Romantic Hotel in Miami Beach
#34 Family Hotel in Miami Beach
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Palms Hotel & Spa 4*
Number of rooms: 251
Official Description (provided by the hotel):
An oceanfront sanctuary in the heart of Miami Beach, just minutes from the South Beach entertainment district, The Palms Hotel & Spa combines refined service, laid-back sophistication and beachside serenity into a destination where wellness and environmental awareness are at the center of each guest experience. Enjoy freshly renovated lobby areas with an elegant colonial flair, a lush tropical garden oasis with secluded relaxation areas, a large swimming pool and comfortable lounges, cabanas and umbrellas at the pool and beach. Rooms offer either views of the ocean, tropical gardens or the cityscape, and feature flat-screen TVs, AVEDA toiletries, coffee makers, iPod docks and luxurious bedding. The hotel’s signature restaurant, ESSENSIA, offers local farm-to-table cuisine with unique Miami flavors on breezy covered terraces. The Lounge specializes on craft cocktails while the TIKI BAR offers casual fare and classic pool cocktails. The Palms AVEDA Spa offers a full-service salon, retail area and holistic spa treatments, delivering a highly personalized experience with rituals to awaken the senses. Inspired by the pristine environment surrounding the resort, tropical nature inspires all facets of the hotel, from the decor, to the products & services offered and its commitment to green practices. It is an independently owned and operated AAA 4-diamond rated hotel, a member of Preferred Hotels & Resorts Lifestyle Collection and Florida Green Lodging certified. ... more   less 
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Also Known As:
The Palms Hotel And Spa
The Palms Hotel Miami Beach
Palms Hotel Miami Beach
Palms South Beach
The Palms South Beach
Miami The Palms
Palms Miami
The Palms Hotel & Spa Miami Beach, Florida

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