After purchasing several nights at this property through the American Express Membership Rewards site, I must say that I was extremely disappointed with The Palms. We paid for a "City View Room," but were placed into a room from which we could literally only see loud and sweaty construction workers. Until the construction next to this property is completed (probably late 2014) I would absolutely not recommend any of the "City View" rooms. I complained about this fact and the AGM was quick to point out that the presence of construction was specifically disclosed in the "fine print." Where this language was disclosed is really beyond me.
Also, you definitely need to watch out for the "Check Out Trolls." The management of the hotel seems to take pleasure in charging all guests a $120 fee if they happen to leave their bags in their room past the 11AM check-out. For anyone with kids on vacation, you'd probably agree that strict adherence or observance of an 11AM check-out is nearly impossible. The management did not seem to care that my daughter was sick, but finally, after much haggling with the AGM, he gave me the "discounted" late check-out of $50. Ridiculous.More
- Free Wifi